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January 2024 by Kim
I received the worst service in many years at this location. They had a ton of staff working, but no one greeted us or helped us and when I tried to pay I couldn’t. They were trying to have a cash only lane, but there was no one at the credit card only kiosk and when I returned to the register she just kept saying but this is cash only. Yeah, I’m pretty sure your register can take a card, but too lazy to actually help a customer? I left my stuff on the counter and went to Nordstroms where someone was very helpful. I’m no longer shopping at any Sephora, much better options available.
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December 2023 by Mary Sanders
The cashier was extremely pushy and rude, I bought a small product that was still remarkably expensive for its size, and she acted annoyed and kept trying to push me to buy more after I said no three different times. It was my birthday month and I told her and she said they were all out birthday gifts and said I should order online instead. I saw her roll her eyes after I declined buying more products numerous times. I was given 250 points instead of the gift which I was fine with, but her attitude and pushiness was extremely frustrating. She didn’t address me or my friend at the register, just asked if that was “really all that I was buying?”
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November 2023 by Anjelica Montgomery
I walked into Sephora to find a new foundation. Found myself in the perfume section; but, was instantly greeted by Danielle. She asked me what I was looking for; and, I went over my skin concerns with her. She then passed the torch to Bri who then, expertly, matched my skin tone. I further discussed with Bri what I was looking for in a foundation; and, what I didn’t like about my other foundation. She had the perfect suggestion for my skin type, personal concerns, & skin tone. Also… Talk about teamwork & excellent customer service. Bri & Danielle worked hand in hand to give me exactly what I wanted. Bri then suggested other new products for me to check out & hooked it up on the samples. It was nice to have a consultation; and, super cool to see all the technological advances Sephora has these days. Thank you ladies! Also… I highly recommend going to Bri for any skincare needs. She was amazing : )
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November 2023 by Natalie Howell
After seeing a Sephora T.V ad. Promoting men wearing makeup I will never buy their products again
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November 2023 by Ashley Alldredge
The employee opening was so nice. He went above and beyond to try to help me find what i was looking for
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September 2023 by Saaniya Hashmi
Just walked out of the store extremely disappointed and annoyed. Went in there very hopeful to find someone to help me find a foundation color match because I have a difficult time doing it myself. No one helped me initially, there were staff at the counter who were just talking amongst themselves and the one lady I approached straight up told me she wo the be able to help me cause all the counters were full. I had to stop her and tell her that it’s okay and I would be happy if she would help me just ballparksome options, she just said I have a different skin color to match and I won’t find my color if im not willing to spend money on a luxury brand. She looked like she wanted to walk away every second. I felt very hurtful and walked straight out of the store. Won’t ever come here again.
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August 2023 by ellie
So clean, well stocked, and the employees are very nice! This Sephora has great vibes keep it up you guys :)
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July 2023 by Sam Lee
Not great customer service when I tried to pick up an order and their scanner wasn’t working and I said I am in a hurry because I am in 10 min parking outside, the woman said, “NOT OUR FAULT, but let me try something else.”
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July 2023 by Kaley Fowler
Worst customer service. Went in today for an online order pickup and had 2 employees walk by me before I had to ask someone for help. I’ll just get things shipped to me from now on. Yes they were busy but there was 3 employees upfront talking to each other when I walked in. Wasn’t even greeted. Ulta has better customer service. 0 stars.
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July 2023 by Mike Tochinskiy
Overall a decent place; never had the customer service or variety I was expecting with the cologne.
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July 2023 by Amy Jerue
Had an amazing time in there. The lady who helped my mom and I, she was so informative and sweet and helpful. Definitely would love to see her more often. We really appreciated her
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April 2023 by Julie Mattern
Free bday gifts and magnetic eyelashes. Working nearby is also convenient. ?? ?
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March 2023 by H LOVELIC
What kind of store refuses to make a sample for a $300 perfume? Went to the Tom Ford counter in Nordstrom and was taken care of. The customer service is horrid. I refuse to go back into this location unless I can’t wait for 5-7 day shipping.
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March 2023 by Valerie Perez
Just went in for my complementary birthday gift. The counter girl was very polite. This is a fabulous place to get your skin care, makeup etc..
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February 2023 by karl patureau
Christina knew how to find the colognes for me and she is good spirited. Knowledgeable about which fragrance smells like what and where it is located in the store.Christina is good at multitasking and looks directly at us. She offers alternatives and will save you money.The store is clean and smells nice and is stocked and organized.
