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May 2023 by Jamell Cuthbert
Julian and Paige were amazing and took great care of me. Love my new phone! Highly recommend them for anyone looking for service.
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May 2023 by Lawanda Sparks
Nothing but wonderful experiences each and every time I come to T-Mobile. Paige and Shirley were a pleasure Ron work with. Very friendly, efficient and understanding. I appreciated everything about the experience.
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April 2023 by Suzie Harvey
I have been a TMobile customer for years and I've never been disappointed. Paige was very helpful and completed my phone transfer efficiently. Thank you !
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February 2023 by Corey H
I came in to pay my bill and got helped by Gillian. She was amazing and even helped my sign up for home internet. T-mobile has been helping me save a ton of money and Gillian even helped me sign up for a $50 rebate just for getting their home internet! Highly recommend their service. I have a great experience no matter what location I go to.
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November 2022 by Karen Robinson
Paige was so incredibly helpful and patient when I came in to have my phone transfered from Sprint to T-Mobile. Of course, as is the case when changing carriers, nothing goes quickly or smoothly.Paige stepped in and was able to get the kinks ironed out. She is very professional, knowledgeable and friendly. I am very thankful she was on duty today!
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November 2022 by Jaymon Manzi
Paige in the Northtown mall 2nd floor store is amazing! Super knowledgeable and helpful!
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March 2022 by Jared Tucker
To say the people in this store were helpful is an understatement. HannahJo and Fehran were amazing, they turned a stressful and time consuming experience into a fun and easy process. Switching phone carriers is always stressful but they helped us every step of the way with amazing customer service. I cannot recommend them enough.
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November 2021 by LeviathantheMighty
The employees were great, but we noticed that the Samsung phone we bought had Fascistbook or (Facebook) pre-installed on it.We deleted it, but that should be illegal.
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March 2021 by Lisa Marks
Jesus was the most thorough rep. and went over and above the call of duty to assist us to get the return labels for returning our Sprint phones. We have been going thru various rep. Stores and chat sessions since mid Dec 2020 to no avail. Thank you for you work ethic and perserverence to assist your customers.You are amazing. Sincere thanks. Larry and Lisa Marks
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December 2020 by Austino Inc.
Upstairs is wayyyy better than the downstairs one. I went downstairs with phone issues and they said they weren’t letting anyone in the store but when someone else came in and said they wanted a new phone, they were let in. The upstairs one isn’t blocking the entrance with a table and are extremely knowledgeable and nice!
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November 2020 by Cody Rogers
Best T mobile/sprint store I have ever been to.
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October 2020 by Re Knoxville
3 of the 4 employees were on their phones texting, watching videos, and not even wearing their masks correctly. Two of the guys were wearing them under their nose, the other was wearing it under his chin. One of them picked his nose right in front of me and then went on to immediately touch the computer. Whether or not you believe in wearing masks, it’s what most of us have to do at work, much like washing our hands if we handle something gross. I almost took a picture because of how comically little they cared that I was even there. The only person working was the (professional and polite) woman, who should probably get a raise for having to put up with coworkers who clearly don’t care about anything.
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October 2020 by Scarlos Mastek
I actually like being on T-Mobile now. And this store makes the switch from sprint easy and chill. Good management.
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October 2020 by Alexes Coward
This use to be a poorly run sprint store and it is just as bad if not worse than it was. The manager was very rude and basically did not care about me as a customer. I don't recommend going to the upstairs tmobile at all. It seems like they do not care about their customers like the other stores do. They are always on their phones and pass off their work to one another. If you like wasting your time and be at a tmobile store for hours upon hours go to the upstairs tmobile they DO NOT CARE one bit about their customers. However I do recommend going to the downstairs location they treated me very well and resolved all my issues that the upstairs store caused me. If I could give 0 give zero stars to the upstairs location I would worst experience I've ever had with T-Mobile.
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October 2020 by JERRY STAMBONY
New T-Mobile store upstairs in the Northtown Mall and it's awesome! All new decvies and deals but with the same great customer service as always by employees like Carlos and Skyler!
