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February 2024 by Amber “Nikki” Walker
Used to have very friendly staff 4 years ago. edit... As of now im convinced the staff here do no good stand around and get combative with customers. How does an mdm get installed on personal devices purchased from your store? Your managers are a rude and breaking policy when asked for the supervisors information.
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January 2024 by Jay Froman
These folks are top-notch! This is the inlt T mobile store I go to. They are like crack head whisperers! They deal with the crack headery and your issues flawlessly!
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December 2023 by Madison Tellez
STOLE MY MONEY AND LIED TO ME!!!!! Been paying Insurance for over a year and when I tried to use it I was notified that the Insurance only covers for the first 3 months and then after that we are paying for nothing! My daughter went without a phone for 3 weeks while they gave me the run around and took more of my money just to finally be told the truth by a manager via phone customer service. And get this they won't even refund my money. They can only give me a small credit towards my account where i would once again be throwing it back into their wallets. Even she didn't know and is canceling her service now. This should be illegal. The cost of living is too high to be throwing away our money on lies and broken promises from a company that makes millions a day.
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November 2023 by Hilary Hughes
It was the best experience I’ve ever had at a T-Mobile! The wait was nil and Brittany and Natalie were fun and kind. Very efficient while having a good time at their jobs.
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November 2023 by Jess Ski
Had a great experience! Michael did an amazing job. He was super knowledgeable and answered all of my questions.
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November 2023 by josh gordon
Great customer service from Brittany I wount go to any other store. The store was well kept clean and organized I was greated right as I came in the door and Brittany helped me through all of my frustrations 10/10
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November 2023 by Lori Johnson
Chris is beyond wonderful he helps whenever he can. His customer is beyond ?. Please recognize his efforts.
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November 2023 by Dan White
Natalie was of great assistance helping us transfer from Verizon to T-Mobile.
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November 2023 by Brenna Malloy
Micheal is always personable, definitely a great part of the store’s team!
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October 2023 by Suzanne Weisgerber
Had a terrific experience here getting my elderly mothers phone fixed. This location is so much easier to get assistance when needed than the valley mall location.We went to the mall location first and there was a line with people that had been waiting for almost an hour!Left and went to the Sprague location and was able to get assistance within 15 min. Previous trips to the valley mall location did not fix her phone issues, one trip to the Sprague location and there hasn't been any other problems.
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September 2023 by Aileen M Cruz
My daughter and I walked in yesterday 9/13/23 to upgrade my phone. I decided not to trade in my current phone, chose to keep it as a back up. Upon our visit, there were no customers, no wait line. Yayyy!! I was truly happy. I wanted to make the quick transaction and leave back home. My daughter worked very early the next day.I selected the phone of my choice, paid the taxes etc around $128 rounded off. The transfer of date to the new phone was estimated to take about 1 hour according to the phone. We left swiftly while the transfer was still in process. I was happy with my purchase. The transaction took about 15mins total.Shannon, our agent who assisted us was wonderful and was in good spirits in helping us.
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September 2023 by Aileen C.
My daughter and I walked in yesterday 9/13/23 to upgrade my phone. I decided not to trade in my current phone, chose to keep it as a back up. Upon our visit, there were no customers, no wait line. Yayyy!! I was truly happy. I wanted to make the quick transaction and leave back home. My daughter worked very early the next day. I selected the phone of my choice, paid the taxes etc around $128 rounded off. The transfer of date to the new phone was estimated to take about 1 hour according to the phone. We left swiftly while the transfer was still in process. I was happy with my purchase. The transaction took about 15mins total. Shannon, our agent who assisted us was wonderful and was in good spirits in helping us.
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September 2023 by Bee
We visited T mobile on Sprague, Isaiah and Shannon were amazing, they both helped us with information and were professional, even when a customer came in and was rude demanding things Shannon handled it very well, im happy with the quality of service, we will return thank you!
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July 2023 by Raschel Cope
Second time I've had a terrible experience at this location way to many things to type but management and staff are very bad ? I was very frustrated and felt very unhelped and misleaded
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July 2023 by Mark Sherbinin
This is T-Mobile authorized retailer. Bad customer service, go to corporate store instead.
