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January 2024 by Michael B
Would always use U-Haul again
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December 2023 by Samuel Bunger
Always friendly and helpful
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December 2023 by Derik Zander
Consider firing Ryan T. Very disrespectful doesn't know nothing about his job
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November 2023 by Marc Charlton
I don’t remember the guy’s name, I believe he was the boss/manager, he was very pleasant and had excellent customer service skills.We were from out of town, and I had by mistake set a pickup time that was middle of the night. And the bank didn’t like it either, so we had to call them and get that worked out.Mr boss worked with us and we got everything ironed out.
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November 2023 by Robert Moss
Great customer service. Sometimes there are hiccups in renting but this location goes above and beyond to correct issues and has great employees! I look forward to renting trucks here again.
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November 2023 by Ryan Evarts
Can all the way over here to get propane and without warning the guy comes out the door and says “ we’re not doing propane, currently”. I guess this uhaul store just picks and chooses when they want sell propane.
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November 2023 by Vonda Caldarulo
Will rent from them again. Nice Truck. it was nice and clean, good staff. Good customer service.
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September 2023 by John Lucas
Despite the fact that a truck that supposedly costs 1999 a day took $147 from my bank account that put my account overdraft. The general manager was as professional in this kinda situation as I expected him to be......still waiting on my refund but I might but in more of an effort and seeing if I can use a buddy's truck instead of loosing out on 147 bucks plus overdraft fees on a 10ft box truck for 4.5hrs
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August 2023 by Andrew Gerhardt
Strong, fast, caring, polite. Organized and focused when it gets busy. Incredibly central location, very convenient. U-Haul comes in all flavors, in all states, rural, suburban and urban. This is as urban as Spokane gets, but don't let that fool you. The staff really look out for you. You can feel the pride in their customer service!Thank you for getting me out of there in less than 3 minutes at drop off! Stellar pit crew and office crew. Unfortunately the city is failing to help these businesses. Ask them what they need and they will tell you. If you want to help the direction of Spokane support and empower these businesses. If they get boarded up because of political and social failures we will all be worse off.
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July 2023 by Kourtney Gallagher
Best Uhaul in town! Right downtown with a friendly staff to help get you on your way fast! P.s... I MISS YALL!!!
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July 2023 by Notso Spokane
Zero stars. The seatbelt was broken and I returned the truck immediately. The said I would recieve an updated contract via email for the replacement truck so I took a picture of the odometer since I couldn't verify the mileage without paperwork. I never recieved the second truck paperwork. When turned in the second truck, I took another picture of the odemeter- 25 miles total. UHAUL BILLED ME $82 FOR 13 GALLONS OF GAS FOR 25 MILES OF USE??? It seems as though Uhaul never changed out any paperwork and rented the broken seatbelt truck to someone else who used 13 gallons of gas. I will decline this with visa. Midtown UHaul did a really poor job on truck safety and customer service. Thanks for making moving suck even more! Going to Hertz!!!
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July 2023 by Jacob Boileau
Check engine light was on the vehicle. Charged for an extra day despite having the rental for less than 12 hours. Attendant for checkout was great. The location was rough for afterhours checkin.
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July 2023 by Felicia Downard
Very inconsistent confrontations/ reservations refusal of service to an tiny vulnerable elderly lady. Gave her rude customer service and sent her way out of way unknowingly her way around town to north side where they are Awesome! Only due to north side picking up the slack
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July 2023 by Kennedy Irakoze
Weird Business Tactic to be honest.I don’t understand utilizing a preference in using a credit card for a six dollar purchase. Why not use cash when it’s offered to you? Consumer more fees to the consumer?
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June 2023 by Emily Munday
I requested one location, but was confirmed to a second location for the truck, which was fine because we were told in advance the night before. However, upon going to the second location, that location was not open at our requested and confirmed pickup time. We weren’t in a terrible time crunch and uhaul was able to move us to another location so it was ok, but frustrating and reflects poor communication within u-haul (this is not the first time we have had issues with picking up a truck / location changing last minute, etc). The local staff at Midtown were very helpful and fixed the problem quickly. The issues seem to be the booking site or whomever sets up the initial reservation. Uhaul: You’re making the jobs of your local folks difficult, not to mention customers. Do better.
