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March 2024 by Samantha Scudder
I have lived in the vicinity of this office for almost 5 years. I cant explain how much of an issue it has been working with them. They absolutely will not deliver to your door, I've called and asked why and the reason is because the mail man can't walk up stairs.Today I went to personally hand over mail at this location and the man who helped me was really rude. There was no reason for how rude he was. I wanted to make sure my package was delivered safely and I can't believe that it was. I just hope that this location trys to do better. I've never dealt with such inconsistency, and I'm very upset. As a mail man you should be knocking on my door when I have something to be signed for. It is wrong to leave a slip in my mail box that says they tried to get ahold of me because they didn't. This issue needs to be fixed.
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March 2024 by Breanna Ball
Its Rather frustrating when you cant get your package out of the cluster box. Because the key doesn't work. Called the post office and the gentlemen said it would get fixed but still hasn't because this has been an on going issues.
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December 2023 by Susan Maine
Why is it so hard to get mailed to our house? We have had nothing but problems for several years and still having issues. We've called and even went into the office and still the issue hasn't been resolved! I understand that there are new mailmen and women who are new, but if you don't train them on the actual route they are going to do then they won't get mailed delivered to right the right address.
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October 2023 by Valerie Linscott
I ordered a package online and it was accidentally shipped to an old address. I was able to call this USPS directly and was connected to an employee immediately! Rarely these days can you actually talk to a live person right away.I asked if they could hold the package and they were able to catch it right before it went on the delivery truck to be out for delivery. My husband was able to pick up the package on my behalf. I really appreciate what the employee did for me, thank you!
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October 2023 by Jess O’Connor
If there was an option for 0 stars, that would be the only choice for this post office. Had to go pick up a package here for my wife that has been sitting at the post office for weeks without an attempt at delivery. This morning they forwarded my contacts (i.e. an important package) to Newman Lake, so now I have to drive an hour and a half round trip just to get my package. They’ve lost one of my contacts packages before and couldn’t tell me anything about where it might be so I then had to wait weeks for another shipment. Absolute garbage. This dumpster fire of a business needs some serious help.
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June 2023 by Maddy
WORST POST OFFICE EVER!!! If there was a way to choose who delivers your packages on Amazon or other sites I would 100% pick UPS or FedEx but NEVER USPS. The service is horrible. They won’t come down a driveway which is much less than a quarter of a mile! There’s a fenced in yard that no dogs can get through. But when we complained about them just throwing a package outside their car window, they decided to put it on the ground next to the mailbox… FOR ANYONE TO SEE AND STEAL!!! Once again complained, and now instead of fixing their incompetence, they take it straight to their horrible carrier unit. But oh no, even though they won’t bring it to the house and they KNOW they won’t bring it to the house, they still put it on the truck!!!! Why??? Now I can’t pick up my package because it’s on a truck that we can’t access and won’t actually drop it off!!! WORST POST OFFICE EVER!!!!!!
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April 2023 by J B (The GrumbleSkull)
Courier won't service the apartment mailboxes. I don't currently have a vehicle so I spent all day trying to reach them by phone, from 11am to around 2:45. Countless calls, all sent to a busy signal. Ended up walking and when I arrived I found the door locked half an hour early and another guy there who was just as confused as me. Had to walk around to the truck area, get someone's attention and even they admitted they had no idea why the entry area was locked down.Even worse, they are notorious for not delivering mail scanned and indicated as delivered by their informed delivery service. When asked about the scanned items they play stupid.Also, for some reason even though our mailboxes can't be serviced here the courier has no problem at all putting in generically addressed junkmail while keeping all personal mail stuck at the office.To put it bluntly, terrible work ethic and practices. Lazy, unreliable and nearly impossible to reach unless you get face to face. It's unfortunate that federal services have fallen this far.
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March 2023 by Alexander A. Manzoni
My mother was bedridden in the hospital. And while she was in there for a month her mail was returned. When she got out she tried to get me to go and pick up her mail (she called ahead). Get when I got there I was greeted by surly bearded man, who told me that there was no way he could give me her mail because my name wasn’t on it. I told him my mother called ahead— he didn’t care. I told him she was dying and could not get to the post office— he didn’t care.I return home after having spent $20 on a Lyft ride, my mother was very upset understandably because her medicine was in her mail and she is on her deathbed. The bearded man said they would put the mail in the box the next day. I have had to spend $40-50 in Lyft each time I go out there to check her mail. I’m going out there two times since this is occurred and no mail has been in the box.Terrible service. It is a disgrace to be treating people who are that sick so poorly. When my mother tried to call customer service four or five times last week (after this mess) there was no answer at all. Who is running this place? Oh yeah the federal government. ???Do I need to put this place on blast on TikTok? It’s ok to be petty bc someone may have been rude to you when it comes to a burger— but NOT live-saving medicines.It is disgusting. Your office is literally killing my mother.One star.?
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March 2023 by Sung Goodman
Christmas packages were never delivered. I made 2 cases with the Postal Inspection Service for 2 packages. This Northpoint Annex stated the packages were delivered, and closed the cases. When trying to contact this facility they never answer. Very disappointing.
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February 2023 by melissa obina
Worse place ever to try and get your mail. I always get its on the truck and never delivered. Been almost 2 weeks since we have gotten mail. When you actually go into the building the workers are rude and short. They need Costumer service classes. All I want is my mail delivered on time and get my packages on time. Still waiting.
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February 2023 by Joann Button
They lost a package I sent from Texas to Spokane. Someone left a note for my daughter that they couldn’t deliver it without postage!! I paid $20+ to send it! When she went to the post office to get it, they said they didn’t have it; they had returned it!! I am thoroughly disgusted with the Spokane PO!!!
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January 2023 by Keegan McArthur
It’s got to be very frustrating as a government entity to be so short handed with money and personnel just to have everyone complain about how slow mail comes through. It’s a thankless job, many people appreciate your service. People just expect the same speed of Mail as it has always been despite less workers and significantly more Mail traffic. Best of luck guys! And hope you get some more help from good people! Eric R helped me out when I went to pick up my Mail from them and he was very friendly and efficient! Thanks Eric!
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January 2023 by Alex D
Rude, unhelpful and rarely answer phones. Mailman is rude and entitled too, he refused to deliver my mail because there was allegedly snow under my mailbox and we shoveled a path for him. We regularly don’t get our mail from time to time for no reason.
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December 2022 by Trevin Irby
They lock the friggen inside drop off box slot, so you have to wait through there terrible line for a prepaid package. Ready to go and everything. Terrible location and ridiculous management locking a service like that
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December 2022 by Dj Anastazia
?Horrible area,? they have my package for like 14 days now and when i asked them to look for my package because is in the building 14 days today it marks they still told me wait it will get delivered and december 8,2022 tell today it still says waiting to be scanned,. ?
