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February 2024 by Aaron
Colton was excellent-! Got my upgrade and added a watch. Best part I didn't have to deal with an lemming apple user employee.
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December 2023 by Abigail Williams
Rainy was super helpful and efficient. Highly recommend this location!
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November 2023 by Jenny Cumbie
Benjamin and Serena were wonderful! They were knowledgeable and personable. Benjamin had surgical precision in applying my screen protector. Thank you so much! Who knew getting a new phone could be so enjoyable!
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November 2023 by Jackie Gutierrez
Everyone in the store was very helpful and pleasant. Very professional and answered all my questions. They took their time and activated all my devices for me. I would highly recommend going there for all your needs and services! ?
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November 2023 by Wendy Tuell
RainyDawn did an excellent job getting us new phones when my husband’s phone broke while we were out of town. She had us out the door with new phones and assisted us with each detail of the process. Thank you, Rainy!
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November 2023 by Heath McConnell
Benjamin was a pleasure to work with. I showed up just before closing and he was able to help me with setting my new phone up.
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October 2023 by Kit Ellingwood
Ben was fantastic! He is very knowledgeable and stays so positive. We had a long afternoon together because of update issues when trying to set up a new iPhone 15 Pro. He had several different options he suggested to make it work. He handled all the other customers like a champ. He is a dedicated employee and you are fortunate to have such a pleasant young man working for you. He is a keeper. Don’t let this one go!
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August 2023 by Roger S.
I really don't think an employee should stop my conversation, excuse herself and then take a personal call while working. I'd fire her on the spot if she were my employee
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August 2023 by Leah King
I generally hate going to Verizon and I typically don’t have great experience with their customer support, but this location has friendly employees that make it an enjoyable experience. Victra Verizon in Spokane is the spot!
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July 2023 by Kelly Kane
Worst experience ever. 4 days in, over 10 hours combined, 80+ dollars in set up & go charges and not a single device was set up by them. Associate wanted me to drive downtown, pay parking, pick up my product, come back to store, pay set up & go fee & then take my phone home to plug in & set up myself. Galaxy watch never did work, tried to return and they said they were to busy to help me, took my numer & never called me. HORRIBLE store! If I could put zero stars I would.
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July 2023 by Debra Ratzlaff
I was happy with the service and will go back for future needs
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July 2023 by Austin L.
I went in for a phone upgrade and was well taken care of. The staff was kind and ensured I got the best deal for my new phone.
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July 2023 by Julie Anti
Oh my goodness!!!! Benjamin Sharpe!!! Wow! He is so kind, caring, and professional... he greets everyone that comes in the store like family. He is so personable and supportive. He is a diamond. Upper management needs to see this young man in action...big things in his future!!!!
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June 2023 by Ashlee Zentgraf
Our rep, Alex was an absolutely incredible and patient associate who operated the entire store and our few hour transactions 100% alone.His knowledge and professional stance was greatly appreciated and we look forward to working with him in the future.
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May 2023 by Jaclyn T.
Update : emailed Verizon and received an automated response on May 23 to allow up to 48 hours before someone will reach out. Think I've heard from anyone? Nope. Pretty on par with this garbage Verizon experience. I wouldn't even leave one star for Ben. Have his manager get ahold of me. Apparently she's busy on other projects until Thursday, today is Monday. There's no manager to speak with, he's supposedly unable to put me in contact with the managers manager. What a great representation of customer service, being told to wait three days or pay $$ for a replacement I shouldn't have to pay for, or I can go to a corporate Verizon store. Those were his solutions. Did I mention this is my fourth trip into the store in three weeks thanks to phone issues? So the solution is to wait three days and make another trip in, when I live out of town and lose an hour of my day in drive time alone. Ben needs a lesson in customer service. I'd never recommend him to anyone.
