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October 2023 by Google user
I was in and out in a timely manner with a new lens cover and a new case for my phone. The clerk was very helpful in finding me the perfect case. I am very satisfied with her customer service. This is our store we always go to as it is the closest to my home. Thank you again for your awesome customer service.
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October 2023 by Mary Ann Cochran
I was in and out in a timely manner with a new lens cover and a new case for my phone. The clerk was very helpful in finding me the perfect case. I am very satisfied with her customer service. This is our store we always go to as it is the closest to my home. Thank you again for your awesome customer service.
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September 2023 by Gary Sneeden
Walked in with a new iPhone 15 pro in hand. It’s funny Apple sends no documentation with new phones. Just turn it on and follow the directions on the screens. Not that simple it turns out.They have you do a software update as soon as the new phone is on. But nothing regarding the old phone needing the same. So did a software upgrade on the old phone. Wiped the new phone. Restarted and everything then was working and the transfer was done.Absolutely wonderful service and people working at this store!
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September 2023 by Lara M
All my questions were answered and I never felt like I was being rushed or pushed into something I didn't want or couldn't really afford
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August 2023 by Darcia Dugger
Long wait, but she did the best she could. Please get her some help. One person is not enough.
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July 2023 by Jackie Lesley
Very rude sales lady. Wouldn’t help fix a problem that they caused. I’m not getting my promotion I was told I would get, my phone won’t work, and just flat out rude
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July 2023 by Aaron Goff
I was promised a bill that differed from what I received. It keeps going up every month. No overages, but when I check my bill on the Verizon app it always says I have a payment agreement.. weird. I ask the representative why? They say that they see it.. but there is no agreement lol.
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May 2023 by Shawn Merritt
LaRaea E. was personal, professional, & very proficient. I couldn’t have asked for a better experience. What we thought was going to be a stressful experience, turned out to be the highlight of our day! Excellent.
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May 2023 by The Yohanders
Cheney store were some terrible hard sales pushing employees so I went to thus store and they made my switch less of a hassle
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May 2023 by Richard Van Sickle
Jordan was awesome. Great customer service and very pleasant to work with.
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April 2023 by Tazz
I came in to discuss hot spot devices and to compare hotspot plans if they could be added to my phone. As soon as I came in a tall and large man working inside was very disingenuous and short with me. He immediately told me I needed the most expensive plan without asking what my needs were.I went to a different Verizon over in Idaho with much kinder employees and found out I only needed a $10 upgrade to my current plan, and not a $130 + $60/mo contract that this store tried to tell me I needed.Shady. Go to a different Verizon location!
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March 2023 by Megan Delp
Jordan was so easy to work with and very helpful with getting me set back up after I lost my phone. 10/10 would recommend.
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March 2023 by Ryon Browning
Bought a hot-spot here due to not being able to get internet at my apartment upon moving in. Bought the hot spot, but it was not fast enough for the work I do. They told me I could return it within 1 month if need be, so three weeks later I found an internet provider who actually showed up and returned the hot-spot device. They then charged me a $50.00 restocking fee (which was not mentioned before) which I was fine with. Fast-forward 2 weeks later, and come to find out even though I took the hot spot back...... THEY (Verizon) WERE STILL BILLING ME FOR THE SERVICE ON IT!!!! I will not use this store again and would advise anyone who does to PAY VERY CLOSE ATTENTION TO THEIR VERZON BILL after they visit the store. (this probably goes for visiting any Verizon store, but this is the first time Verizon had screwed me in over 10 years and multiple trips to the store at 9412 N Newport Hwy which was always great , so I have to call them out......)
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March 2023 by Chelsea Walker
I had a great experience! I got a lot more than I originally planned on getting. But I am happy with it. Great customer service!
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February 2023 by Ana
Jay the store manger was beyond helpful and kind! Any questions I had were answered and all the problems were solved.
