July 2023 by Jackie Lesley
Very rude sales lady. Wouldn’t help fix a problem that they caused. I’m not getting my promotion I was told I would get, my phone won’t work, and just flat out rude
July 2023 by Aaron Goff
I was promised a bill that differed from what I received. It keeps going up every month. No overages, but when I check my bill on the Verizon app it always says I have a payment agreement.. weird. I ask the representative why? They say that they see it.. but there is no agreement lol.
May 2023 by Shawn Merritt
LaRaea E. was personal, professional, & very proficient. I couldn’t have asked for a better experience. What we thought was going to be a stressful experience, turned out to be the highlight of our day! Excellent.
May 2023 by The Yohanders
Cheney store were some terrible hard sales pushing employees so I went to thus store and they made my switch less of a hassle
May 2023 by Richard Van Sickle
Jordan was awesome. Great customer service and very pleasant to work with.
April 2023 by Tazz
I came in to discuss hot spot devices and to compare hotspot plans if they could be added to my phone. As soon as I came in a tall and large man working inside was very disingenuous and short with me. He immediately told me I needed the most expensive plan without asking what my needs were.I went to a different Verizon over in Idaho with much kinder employees and found out I only needed a $10 upgrade to my current plan, and not a $130 + $60/mo contract that this store tried to tell me I needed.Shady. Go to a different Verizon location!
March 2023 by Megan Delp
Jordan was so easy to work with and very helpful with getting me set back up after I lost my phone. 10/10 would recommend.
March 2023 by Ryon Browning
Bought a hot-spot here due to not being able to get internet at my apartment upon moving in. Bought the hot spot, but it was not fast enough for the work I do. They told me I could return it within 1 month if need be, so three weeks later I found an internet provider who actually showed up and returned the hot-spot device. They then charged me a $50.00 restocking fee (which was not mentioned before) which I was fine with. Fast-forward 2 weeks later, and come to find out even though I took the hot spot back...... THEY (Verizon) WERE STILL BILLING ME FOR THE SERVICE ON IT!!!! I will not use this store again and would advise anyone who does to PAY VERY CLOSE ATTENTION TO THEIR VERZON BILL after they visit the store. (this probably goes for visiting any Verizon store, but this is the first time Verizon had screwed me in over 10 years and multiple trips to the store at 9412 N Newport Hwy which was always great , so I have to call them out......)
March 2023 by Chelsea Walker
I had a great experience! I got a lot more than I originally planned on getting. But I am happy with it. Great customer service!
February 2023 by Ana
Jay the store manger was beyond helpful and kind! Any questions I had were answered and all the problems were solved.
November 2022 by Rodney
Upon arriving as a walk-in within 15 seconds simultaneously a gentleman named Alex spoke and said, "I will be right with you" as he was helping another customer. In under 3 minutes Alex finished with the one customer and introduced himself and asked what may I help you with today! We reviewed my issue and immediately Alex began scrolling through my phone as if he was doing a diagnostics check. Within a short amount of time my issue resolved. Great job and kiddos to you Alex. Then I noticed the display on heating earbuds and Alex walked me through how to do a hearing test. Upon completing that test he came to help me get the results emailed to me. Then I asked about how much they cost because I am a USAF Veteran. Alex and his two other team members got online and we went through the process of getting a financial offer. I'm currently trying to get some financial assistance with my bank to compare both "offers" before finalizing my decision. FIVE STARS EASILY Is well deserved.
November 2022 by Brittany Eldredge
Alex helped me understand what the Verizon store in Cheney did not. Jay ordered my new phone for me and transferred all of my info and had me on my way with my new phone so quickly! Incredible service
October 2022 by Sharon Olson
Alex was impressive as he attended to our list of questions, paid attention to details, made sure we didn't pay for anything we didn't need, and found us the best deal for what we did need. He is knowledgeable, personable, and genuinely cares. So thankful Alex was on shift when we visited the store!!
August 2022 by Asia Clark
The worker I had (Alex) was super nice and really helpful, he helped us get better deals and did it in a timely manner will being funny as well. Even while working with us he was helping other coworkers and costumers, (He should get a raise!)
August 2022 by Xiomara Luna
Willow and the Store manager (I'm sorry Iforgot his name) at this location were both great ! Super helpful and made the processof getting a new phone smooth! I actually enjoyed being at this store.
