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June 2023 by Lisa F.
Jullian and Steven and the rest of the staff were awesome. They were extremely busy, and they stayed very professional, courteous, and fun. They worked out a great deal for us, and literally kept our business with Verizon. Will definitely be going back here for anything I need.
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June 2023 by Google user
The salesman named Bear was outstanding in every way. If you are looking for a new smart phone, smart watch, or Verizon service, take the drive to this location and ask for Bear. He’ll get you squared away and ensure you leave better educated and equipped, than when you arrive. He took his time to walk my wife Li and I through our purchases, getting is a better deal than expected, helped us with set-up/transfer, and even helped us find things in our billing that we didn’t need that saved us money. No pressure, no up-selling, but simply educated us on the pros/cons of the options so we could make informed decisions. While we were there he also demonstrated his ability to multi-task through all the customers without anyone feeling ignored. He showed great patience and empathy when confronted by angry and impatient customers who loudly vented on him about issues that were not his fault, or even Verizon’s. His friendly and helpful demeanor lowered their temperature and had them leaving quieter and happier than they arrived.
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May 2023 by William Stearns
The salesman named Bear was outstanding in every way. If you are looking for a new smart phone, smart watch, or Verizon service, take the drive to this location and ask for Bear. He’ll get you squared away and ensure you leave better educated and equipped, than when you arrive.He took his time to walk my wife Li and I through our purchases, getting is a better deal than expected, helped us with set-up/transfer, and even helped us find things in our billing that we didn’t need that saved us money.No pressure, no up-selling, but simply educated us on the pros/cons of the options so we could make informed decisions.While we were there he also demonstrated his ability to multi-task through all the customers without anyone feeling ignored. He showed great patience and empathy when confronted by angry and impatient customers who loudly vented on him about issues that were not his fault, or even Verizon’s. His friendly and helpful demeanor lowered their temperature and had them leaving quieter and happier than they arrived.
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April 2023 by Kara Slater
Could have more in terms of phone accessory options, but best service we have had at a Verizon store to date.
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February 2023 by Lisa Watts
Your employee Bear gave me excellent service and helped me choose a new phone with much better features. I am happy w/my purchase thanks to him!
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February 2023 by Sasha Stubrich
Excellent experience! Bear helped me and showed me some new things I can do with my phone plan. He was very kind and personable. Will definitely visit this store again!
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February 2023 by Jessica Carpenter
I don’t think I’ve ever written a poor review based solely on customer service, but the blond lady who was there was so incredibly rude and unhelpful, I left and didn’t pick up my iPhone I’d ordered. It’s unfortunate because there was a really sweet and helpful dark haired girl there the week before. I literally won’t go back and get my phone there now because of the blond lady (wish I’d caught her name). Called Verizon right away and they explained if you order your upgrade through Verizon online instead of through the store, you can wirelessly transfer your data from old to new phone yourself, instead of having to “back it up” first by spending more money increasing cloud space. How are you supposed to back up a 512 GB phone to 5 GB cloud space? You buy more space. Or go to Apple where they actually help you do it wirelessly.
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February 2023 by Lois Vietzke
Fabulous, these people know what there doing. Only sorry we went yonan outletFirst time. At the outlet, they didn't know what they were doing.
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November 2022 by teresa johnson
Katie was awesome, helping me with a phone I bought elsewhere, but got me my sim and all the other accessories I needed . And then transferring all my data from my old, slow phone. Everything I dreaded handling myself!
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November 2022 by James Tarver
The retailer was marvelous. Dealing with Verizon headquarters was ridiculous and tiresome.
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August 2022 by Stephanie Gregory
Steven and Bear the Associates, were very kind and knowledgeable. They were able to switch my phone and keep all my notes, calendar and photos along with paring my new phone to my car.
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August 2022 by RaMona Pinto
The Manager of this store was incredible. Even though she was the only employee in the store she made sure that everyone was acknowledged and made sure that we were assisted in the order in which we arrived. She even called another store to get another employee. I have never received this kind of service from Verizon in 15 years. Kudos to her.
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August 2022 by Evelyn Meng
I was greeted kindly and assisted on very quickly. He was able to assist me in what I needed in a timely manner, though I know it takes awhile to set up phone. Friendly and knowledgeable.
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July 2022 by LeDette Kelton
Darius B. at the north division verizon was amazing! He was patient, helpful, and so kind. He exemplified outstanding customer service and made the process of purchasing two new phones incredibly easy. Highly recommend.
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June 2022 by Dalin McDonnell
Steven was great. Took care of all my needs, reviewed my plan and was sociable. Loved talking sports with him. Would recommend
