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February 2024 by Sandra K.
Went in to buy some wireless bras. Couldn't find my size and couldn't find anyone to help me. Went to the register to ask for help. She called someone to help me. Waited a while longer but nobody came to help. Gave up and left. Very disappointed as I had gone up this mall just for this reason.
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February 2024 by luda k.
I didn't want to do it, but after talking to the manager Diana (not sure of her last name), I feel like I have to. First, clerk Cindy. How ruder you can be? whom and where they get trained for customer service? No, they not nicely advice you that the store has a special on panties, but rudely ask: so, what you are not going to get 7 for 7 deal? after that tone you won't want to get anything. I got 2 panties for 14.50 and one for 10.50 but she rang it for 14.50 since the tag was broken in half, then she rapidly rolls the last panties into first two, so I don't see it, I guess. I found that was odd. I pulled it out and asked her to check the price because I have tons of those panties and they never cost more than 10.50. Cindy grabbed different panties with the tag and said that she will return the $4 back and she did so, because there was no other way, she got caught on cheating. I asked her name and called her manager in couple days. Diana the manager obviously already had a conversation with Cindy. She was so protective of Cindy's cheating and rudeness saying she was in the same room with us. She was not! there nobody was there besides couple shoppers. I asked Diana if she ever read reviews on Yelp, she said they are all old and she is a new manager and things are much better. Really Diana? how better if your clerks cheat and being so not interested in selling??? there were couple more clerks, not even one of them offered help answering possible questions.
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January 2024 by Brandon Bentz
Great place to find coverage for the lady bits
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November 2023 by Linnie M
Shout out to Eli at Victoria's Secret in North Town Mall. He was friendly and so helpful. Fun to visit with and he really made it easy to exchange my item. I hope I see him again.
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October 2023 by Erin Bonet
Just love VS! Their fragrances are the best!
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September 2023 by N C
I HATE BRA SHOPPING! The ladies here were SO HELPFUL in helping me find my post baby bra size and fit... I didn't think it was possible but they found me bras that flattered my new figure and gave me ample support almost immediately and I was out with comfortable flattering bras in under 20 minutes. Thank you!
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August 2023 by Karyna Kobzar
Very rude personal, especially managers (Heather her name). She didn’t let me to the fitting room to try one item on, saying that it’s a random “store policy” even tho I asked like 4 times. And then I went to Victoria’s Secret Fitting Room Policy and there was nothing about closing fitting rooms 1,5 hours earlier before closing. So I asked where this kind of fitting room policy can I find and she said that they don’t have it online. Moreover this “rule” works only in Spokane Victorias Secret… So I had to try on some lingerie just in the middle of a sales floor. I’ve been working at Old Navy for a long time and we’ve never had anything like that. No customer service at all. Really disappointed. Never going back to this store again. The worst experience in my life. (If the main director is reading this, you can go ahead and check the cameras for this misunderstanding: August 9th, 6:20 PM)
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July 2023 by Rebecca Boyer
Disappointed to see a ton of staff members but only 1 checkout. We waited for 15 min just to get our things.
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June 2023 by J P
Horrible customer service. Rude staff. Perfect if you want to give money away for nothing
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May 2023 by Ashley Lane
I think the workers are stuck up and rude. I went there to try some lingerie on for my anniversary and as I was in the fitting room, the lady comes to my door with a security guard and ask for there merchandise back and told me I had to leave. Completely out of the blue. I spend a lot of money there and I'll never go there again. I asked her why I had to leave and she said I'm not going to tell you I'm just going to walk you to the door. I still can't believe it.
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May 2023 by Sherry Bentley
I was able to find exactly what I needed, and the employees are so kind and helpful! Great shopping experience!
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May 2023 by krystina vaughn
Buyer beware! They will enter someone else’s information to the return and force a deny return purely out spite and a bad attitude. On the phone with corporate about it right now. (Google the return equation)!
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April 2023 by K V.
Minimum wage equals minimal skill, requirements and much more. A sickening little group work here, if you'd like to be harassed by an insecure group of women then go right ahead. I was denied a return that was gifted to me for no other reason then their attitude. Had not one but multiple girls who hid behind the register and must have had a hard time in high school take their problems out on me. Not to mention talking trash with the next customer in line about me. I hope corporate takes this seriously and I hope heather and her "associates" get therapy. These people don't deserve even a minimum wage job. I'd also like to add that they didn't enter my information into the return and used someone else's to force a dent return! (Google the retail equation) on the phone with corporate now!
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April 2023 by xXRed BeardXx
Good selection for thin people, not so much at the thicker end. Decent panty selection and good looking bras, but definitely still need larger cup sizes. Layout and atmosphere is a bit cramped, but premium. Wife is a black card holder, so we definitely shop here often. For bras though on bbw, go to Lane Bryant.
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February 2023 by Noreen Marie McConnell
I have been looking for front snap bras for so long, they had a really good selection, she also found me someone sale!!
