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November 2023 by Tim Kelly
Forerunner was worn out... only vehicle available.Next morning all tires had low air pressure, had to purchase air pressure gauge & feed quarters into air compressor. Tires very worn, 60,000 miles plus...Rubber seal on windshield detached from top and kept slapping drivers door window going down the road. Sad...
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September 2023 by Lori Fields
Worst experience ever. 4 hour wait for secured reservation... only one person working at counter. 62.... yes 62...peoplewaiting in line. Then told..."sorry we ran out of cars"Not Sorry.
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April 2023 by Vi Erickson
Staff is always helpful & accommodating. I’m a repeat customer!
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October 2022 by Dillon Roberts
Reserved a car to rent and when I got there they gave the last car away and basically said "good luck" with a smile. If I reserve a car I expect there to be a car regardless of when I order it. If they accept the reservation for that day it should be there. Never going again and don't recommend it
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September 2022 by Marcus Williams
Hidden fees everywhere. I did my reservation through Expedia and it was supposed to be $60 dollars for just a day with a 42 dollar charge for the accident thing, my Expedia price was not honoured and My total came out to be $203.04, along with the $200 deposit with the car. be careful when renting a vehicle anywhere. Especially here. The reason why I gave it 3 stars is because the woman there is so nice, and professional and helped me get my car right away. She can't help that there are hidden fees, it's not her fault. So she gets my stars not the company. your service was great ma'am thank you.
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September 2022 by Dale Cole
Would it possible to give negative 100 stars? This was the worst car rental experience ever! I have never before felt the need to return a rental so quickly.First off, Diane had about 10 cars that Budget fleet drivers were taking back to other locations. Fine. So I wait for more than half an hour because somehow the customer is less important than they are. When she finally gets to me, she does not greet me, does not introduce herself, does not have a name tag. OK, whatever. She prints up the contract which is barely legible since the ink is so light and makes the excuse that the copy I keep will be easier to read. (Ok but not by much)When we get out to the van, which is an upgrade, it is filthy! Absolutely disgusting on all sides. "We don't have the capability to clean them here." I'm thinking - Why not? Everyone else can. "This is the only car we have." (So?!)Nevertheless, I take the van since I have a job I need to get to. Driving away at about 30 MPH, I hear a terrible noise coming from the rear of the van. As I get on the freeway, then the van starts shaking and vibrating at only 70 MPH! On top of that, it stinks like a Value Village store. Trying to determine the cause of the noise from the rear, I see that the passenger rear tire is balder than me!Furthermore, there is something leaking from the engine compartment.I was supposed to have the van for three days but I returned it within just a few hours.Did Diane ask why I was back so soon? No. Offer an apology or a thank you? Nope.All she said was, "Were you able to fill it up?" and "Here's your receipt."Between renting out vehicles that are pathetically filthy AND unsafe, along with Diane who has all the customer service skills of a prison guard, this place needs to close up shop and go away forever.If you must rent from Budget, first look around for a Lime bike and use one of those. You'll be a lot safer!
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September 2022 by Lisa Mahony
Annette was extremely helpful and friendly and was able to give me the best price and service in my area.. and I checked a lot of different businesses in the Tacoma area!
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August 2022 by Ryan Zilker
If you want to be treated poorly and talked down to, this is the rental location for you! Diane is incredibly rude; she didn't wear a name tag and didn't bother to introduce herself. Despite filling up the gas tank 18 minutes and 10 miles before I arrived, the gas gauge read just below full. Per Diane, that translated into a $29+ fuel charge. I was (I think understandably) frustrated. She was unwilling to do anything to help me. She held the line and said I could take the car and fill it up or pay the fee. I had to get to work, so I left frustrated. I called Budget corporate - they asked me a few questions and immediately refunded the fuel charge. I don't understand why this woman was so unwilling to help me and created so much work for me. I even called back to ask her why she didn't help me the way that corporate did. Diane said she wasn't able to refund the charges. I then asked her why she didn't suggest I call corporate, and she said because I was "debating" the charges and she wasn't going to discuss it with me over the phone and then hung up on me. Needless to say I won't be using this location again. The only reason I'd consider Budget again is because of the good experience I had when I called. It's just that I never should have had to call... Get it together Budget Tacoma!
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July 2022 by Jessica Cipollo
Reserved and paid for a car all for them to tell me that the day of picking up they had no cars to give me. They gave the car away that I had already paid for and reserved. I do not recommend
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May 2022 by Matt Brackens
Front desk lady had a super bad attitude and was very judgemental.
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March 2022 by Oname Burlingame
One star for a decent vehicle. Zero stars for the on-site customer service. Zero stars for the multiple temporary authorizations on my credit card totaling over $750 for a $91, PREPAID reservation. Have rented from Budget and other rental car companies multiple times and expect better because they were better. NOT recommended. AVOID. There are other rental car locations nearby.
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January 2022 by Jay Steingold
Signed the contract, got the car and there was no fuel in it. Also, they “can’t handle any pet hair”. Save yourself the trouble and don’t come here.
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December 2021 by Maka Uiriamuzu
Hidden fees everywhere. I did my reservation through Expedia and it was supposed to be $60 dollars for just a day with a 42 dollar charge for the accident thing, my Expedia price was not honoured and My total came out to be $203.04, along with the $200 deposit with the car. be careful when renting a vehicle anywhere. Especially here. The reason why I gave it 3 stars is because the woman there is so nice, and professional and helped me get my car right away. She can't help that there are hidden fees, it's not her fault. So she gets my stars not the company. your service was great ma'am thank you.
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November 2021 by Luis Reyes
Horrible experience, reserved and digitally checked in. Walked 15 blocks in the rain to be told they had no cars and that I should have called first. Asked for a refund and the counter agent gave me the 1800 number...walked back 15 blocks in the rain and called the number when I got home...they apologized and wanted to send me an Uber to SEATAC airport.i can't make this up.now 5 to 10 days before the refund is complete and no car...yup
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September 2021 by Angel vargas
Everyone working there now are all amazing
