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January 2024 by Brynna Nugent
I’ve been to Massage Envy’s all over the country and this is my favorite location. Without a doubt they have always had great massage therapists. I recently saw Natalie and she was beyond outstanding. Very pleased with the service and staff.
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October 2023 by Pamela Yeats
I am always nervous going into a massage with a new therapist. I just give a huge shout out to Jessie! She isn’t only great at what she does but made me feel comfortable and really listened to my concerns. I went home and was able to have a good two hour sleep without waking up in pain. Thank you and looking forward to my next visit with her.
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October 2023 by Melanie Orpilla
Brent did an amazing job! My lower back and shoulders have never felt so good. Huge thank you to all the good work and good luck on the massage competition!
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October 2023 by Sandra Schucher
I have visited this location for close to 2 years and they've become like family. They are very helpful, response promptly and take their time to address my concerns and great resolutions. The therapist are amazing! I've traveled and have been getting massages over 15 years and I love that I have options here. I totally recommend this location.
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October 2023 by Camille Meyer-Arendt
Great, clean, comforting environment and my massage with Erin was exactly what I needed. She’s highly skilled and worked through some problem areas I’ve been dealing with for months. 5/5 recommend!
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September 2023 by Carrie W
Massage therapy by David is amazing, but the management in Tacoma is not. I have been requesting an in-state transfer since I moved to Tacoma, WA over a year ago. Management at the Steele Street location originally said they couldn’t do it an in-state transfer. I finally “convinced” management to put in my request in June 2023, but 3 months later, it is still not approved. I ask about it every time I come in for a massages but they are unable or unwilling to provide an acceptable reason for the delay.When I try to make appointments on the app, it won’t recognize Tacoma as my location since I’m attached to Spokane. I have to manually input my zip every time. And the “up charge” is annoying and confusing.Also, they charge for $40 to add 30 minutes to an accrual to get a 90-minute massage, which is $130…$10 more than member pricing for a 90-minute massage. It should only be $30. $130 is more expensive than other therapists I have been researching.A female staff member (don’t remember her name) was rude to me when I asked questions about it the charges last year as I was trying to understand them. (They actually did mess us the charging earlier this year and fixed it…my trust is low at this point).I am frustrated that ME does not seem to make customer experience off the massage table a priority and pricing is not as competitive as it used to be so I honestly plan to cancel my membership if this is not fixed soon.
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September 2023 by Regene Halfmoon
I recently received a 90 minute massage from Felicia. Since it's been quite awhile getting a massage, Felicia was aware that the pressure she used might be too much. She stayed focus on my massage. I felt great after my massage. Felicia did mention to take in alot of water, I had forgotten about the water, so the reminder was very good.
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September 2023 by Tamara Tiggs
David is amazing! I've gone to massage envy before and choose a massage therapist who does deep tissue and was disappointed more than 1x. Honestly waisted a credit or 2 . Finally tried David out and he trust gets into the muscle as I prefer. I have only been booking with him now. I do think massage envy may need to reevaluate all their therapist who say "firm" so clients do not need to waste their credits.
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August 2023 by Brittney G
Ari/Sarah gave an amazing massage! Perfect amount of time spend on the areas I requested, and perfect amount of pressure. She was very easy to talk to and listened to my requests. I’ve had many massages and this was probably the best I’ve had. I will definitely be returning and requesting the same therapist!I appreciated the quality of the spa as well, it was well maintained and clean. (Classier than I expected for the area.) Music was at a good volume. Everyone was professional, and the gated entrance was a safety precaution I appreciated.
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August 2023 by Tara Beyerlin
I frequent the Tacoma location most often and Brent is my go to! He is amazing at working out single trouble areas and incorporates some stretching/releasing techniques that always help set my back straight. Recently had Natalie and she was equally fantastic, she provided a very beneficial fully body massage that practically got rid of my neck pain entirely. 10/10 love coming here.
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August 2023 by Sherri Harris
Felicia is amazing! I’ve seen her several times and she really listens to my varying concerns and addresses them during the visit. She has a plan moving forward to help loosen me up in my trouble spots and she adjusts pressure in real time if one area is feeling more sensitive than another. Definitely recommend!
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August 2023 by Kira Millett-Thompson
Natalie was amazing. She is a warm, kind and caring person. That was felt right away. Her check-ins with pressure helped me to feel like I could relax more and be comfortable sharing my needs. I felt safe and comfortable to relax into the healing massage.
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August 2023 by Stephen Searles
Melissa was such a great therapist. She is personable and very talented. She’s communicative about her work and is willing to have a conversation or just let you relax. I’ve loved having my service with her!
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August 2023 by Carrie Bledsoe
It was my daughter's 19th Birthday and they wanted to get massages and facials together, it was AMAZING!!! Margie was Excellent professional, personable, and super great at what she does. Thank you we will be back soon.
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July 2023 by Janine Johnson
I love receiving my massage therapy from Felicia. Unfortunately our schedules don't always match but when possible she is my go to. I was thankful to Massage Envy for pausing my account while I worked through some health issues. It was a nice treat to return for a massage after 6 months and even better to have Felicia provide the massage.