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March 2024 by Lakeisha Sharlow
Horrible service. Danielle , the store manager would NOT accept my return, with a cash receipt for 3 items. I spent over 250 cash n cannot do a return for 70 dollars. I even asked when I purchased the items if I can return the ones I didn't want. They said yes, now they won't accept my unused perfectly new items. What a joke.
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February 2024 by Kala Cannon
The employees were very helpful. We needed help finding the right lighter for our hair. They were quick to answer any question we had.
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November 2023 by D K
The store is awesome and the employees are great but Google continuously has the wrong hours listed. The employee said they've talked to Google a few times allready and yet the hours are still wrong. Definitely call the store first. There actual hours are 9 to 6 during the week.
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October 2023 by Crystal Cornwall
Hours changed. Please update. Sundays 11am to 6pm. Not 9 am. Drove all the way here for nothing.
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October 2023 by Lady Rain
Hours listed online are not the hours they are open. Probably staffing issues and I feel that but sucks I drove down here to see they're closed. The SM should be given access to modify hours on Google so they can be updated appropriately. Guess I'm gonna order from Amazon.
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October 2023 by lia faletogo
Called this store (on 23rd in Tacoma) a few times...no one answered and message is full smdh so unprofessional they supposed to answer or clear their messages. I would have given NO STAR
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August 2023 by 850 Fades
Just wasted my time called in advance to get a tool for the shop, got here confirmed the number and address just to be told they don’t have what I just called about smh that’s crazy !!!
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June 2023 by Msp K.
the customer service wasn't great I wasn't impressed. the woman who helped me wasn't at all friendly. I've bought product there for years and I do like the prices and product but the customer service needs a lot of work. i would recommend never doing 2 hour shipping as well I did it 1 time tipped the driver etc. it was returned to the store I was never told and was charged for shipping and that tip..never do that again. stay for the product if it stays good I would leave over not great shipping options and service
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March 2023 by Sylvia Knopp
Staff was amazing and very helpful!! Loved it! ❤️
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February 2023 by Jes S.
Rude af staff - talked s*** about a customer after they were kind to their face...would never go back.
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December 2022 by MJ Montgomery
I really like going here for all my hair needs. They have good specials too!
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April 2022 by Cherry Heart
They had what I needed and had great customer service. Thank you!
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March 2022 by Brittany Gray
Very good experience. Never shopped here before but the person helping me was very knowledgeable and pointed me in the right direction! Will definitely be going back
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January 2022 by Skylar Larsen
This store is NOT lgbtqia+ safe!After walking into the store I overheard the staff loudly making transphobic comments. These including threatening to out someone without their consent. This is not only unprofessional, but it is extremely dangerous. Will not shop at this store again.
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November 2021 by shannon long
Very limited supplies of hair color for the last two years now. 1 box per color. I needed 3 boxes. Ended up buying Loreal at a top box store. Have shopped at Sally's for the last 20 years and supply has been slowly declining. Friendly and helpful staff!
