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March 2024 by Keith R P.
These folks are not competent to address telecom equipment. A relative passed away. I called Verizon to find out what to do with the equipment. I was told to take it to a Verizon store. This ship (Peter Ortega) issued a FedEx shipping label that requires that I pay for the shipping. At fifty bucks I am going to take it to tune next electronics recycling event.
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January 2024 by Jarrell A.
I arrive around 6:50-7 there are two - three individuals in front of me and 3 workers in the store. From the time I walked in to at the time writing this there is now 8 parties in the store. Issac and the manager Peter have been working on the same customer. Together, on her account. 30-40 minutes have went by people are slowly coming in and instead of spreading help the manager and specialist have been working on the same account! This is a complete waste of time and a showing of the terrible customer service provided in these stores. At 7:40 Peter finally sends Issac to work on the next person in line! Granted these two were working on her account before I walked in here. Why does 40 plus go by before this is split up! 7:50 is finally helped
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January 2024 by Otaku Stabber
This 5 star review is for Vicente, he does good work at this Verizon branch, go see him for service, Vicente's a G
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January 2024 by Ms Mina
When I came here I was having so many issues over the phone. I was so frustrated. However Neil and Kujan they spent so long helping me with my order. I really appreciate the excellent customer service. Seriously they worked so hard I am so impressed. I have never seen that kind of dedication before. The entire team was busy helping customers the whole time I was there. Hey keep up the great work everyone. I love to see it. Thank you for making my family happy.
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December 2023 by James K
Fast and comfortable environment
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November 2023 by Mike V.
A manager checked me in and just stood there doing nothing or helping anyone. Another manager was talking to a vendor, not a customer. Poor customer service.
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October 2023 by Levon Jones
Expect very long waits and bad customer service.
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October 2023 by Michael Shuba
They can't help in any technical issue. They make you wait 30-45 min for them to call the same people you already called and talked to on the phone support line. You even have to wait in line to drop off a device. No purchase or scanning required. Literally just handing over a trade in. Consistantly an absolutely horrible experience over the last couple visits.
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October 2023 by B C.
Inordinately long wait times with little concern or interest about why the customer is there, what the customer needs, or how to best serve them. Stopped in and was told it would be a 45 minute wait. Left and came back another day and was told my wait would be 15 minutes. Left again after 35 minutes. Went to the Lakewood office where the person who meets you at the door answered my questions in less than five minutes. Maybe the Tacoma office can take lessons from them. Or maybe a $135 billion company can hire enough staff to adequately serve their customers.
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September 2023 by Brittany Ristick
Emma at the tacoma mall BLVD verizon is a rockstar. I know she did her best to serve me.
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September 2023 by KJ Washington
I worked with Carter today at the Verizon store and she was fantastic! So friendly, kind and helpful. The store is a bit busy--seems understaffed--but Carter did a great job getting me set up and handled any issues with grace.
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September 2023 by Trina
Everyone there has a deposition like people want to actually be there with problems with their phone. Horrible customer service and one of the main reasons besides horrible coverage, I will change carriers as soon as my phone is paid off. And I thought TM was the worst but I was so wrong.
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September 2023 by S P
I dread visiting the Verizon store, and when I visited this week it was the second visit in the same day. It was also slammed. The man who checked us in had a manager's name tag, Peter. He let us know that our particular problem would require a phone call to a corporate line, gave us the number, told us what to ask for, and quickly added some notes to our account that whoever picked up the phone would be able to see. So grateful to Peter for his help!
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July 2023 by Clint F
Was in and out picking up my wireless home modem within about 4 minutes. Very efficient store from what I saw
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July 2023 by Jasmine C.
Usually I have a great experience at this Verizon store but today I felt discriminated against. Someone checked in after me and was helped before I was . I listened to their conversation to ensure the customer wasn't there before me and just came back, that wasn't the case. Frustrated I went outside for air while I was waiting for a notification indicating that it was we my turn to be seen. I never received a notification and was magically taken out of the queue. When I did return the MANAGER that skipped over me stated "it we so weird I went over to assist you because you were in the queue and you were gone." Like you literally weren't just helping the person who came in AFTER me. I think she said they because another manager was helping me when I returned. It took over 1 hour just to get a replaced screen protector: Everytime I'm waiting for assistance I receive a notification. Just BS! Now I have to travel to Lakewood for decent customer service and honestly want to cancel my service with Verizon all together!
