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May 2025 by Gustavo Linares
Great place
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April 2025 by Justin Viene
Grossly over priced and rude!!
I went and got a quote for chimney. John Wallace helped me with a quote for about 25 mins. Most of it was just him entering part numbers and asking the guy next to him what parts would work. The quote from Wallace was $7300 total. It seemed high and I wanted to check before spending ~7k. I went online and priced the same chimney (exact same brand and parts). The total online- including $757 for shipping was ~$4600.
I wanted to respect the work and help that Wallace had done (25mins of looking up parts). I returned the next day to see if he would price match or drop the price. I have purchased previous from them and had a good experience a few years ago plus they are local business.
I told him the huge price difference and asked if he would price match since I wanted to give him business and recognize his help. He rudely just said-“NO”. He would not lower his price at all!
Not only was he rude, he refused to sell me anything!!! He said it was I buy it all or he would not sell me- NOTHING!
I would recommend: Don’t buy here!!!
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April 2025 by Ed Rutherford
Friendly staff. Great selection in an impressive showroom.
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January 2025 by Kaleena Miller
This company does not stand behind its installers that it contracts with. Horrible installation. Huge gaps. I think they intentionally waited longer than 90 days for install so we couldn't dispute with credit card company. Would NEVER recommend.
Bought stove in August and they continued to push back install until November. In January it's still not done right and the store won't help at all.
They try and money every time I ask them to do something that wasn't done the first time.
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January 2025 by Paige Harrison
My fireplace hasn't worked since I bought my house in 2020. I had several calls and emails with Eric to identify the model and then booked an appointment. He was clear on the service fee and possible additional charges depending on the issue(s).
Kevin arrived on time, diagnosed the issue, and had the replacement control board needed for older model on hand. He was efficient and personable.
We have a working fireplace now! Great service and people - would recommend!
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January 2025 by Devin Sharp
It's not often I feel good about giving a business money. I'm happy to support this local business and would recommend them to anyone and everyone. FANTASTIC SERVICE! :)
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January 2025 by Scott H
I called Wallace stoves and asked about a part for my fireplace, they said they had it in stock so I drove down there and picked up the part only to find out it was the wrong part. I went back down there and talked to the guy behind the parts counter. He went into the back for about 10 minutes and came out saying they didn't have the one I needed but would order it and it would be here in 1-2 weeks. That was on on November 20th, I called on December 13th, was told by the same counter person that the part is still not there but he would call me as soon as it showed up. We are now going on 2 months without being able to use the fireplace, that I bought from Wallace stoves, still no call about the part needed.
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December 2024 by Dallas White
Excellent store, excellent service. They save me money every winter.
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September 2024 by Linda Zook
Kevin, from Wallace Stoves, came to clean & repair my very old gas fireplace insert. He was friendly, informative, helpful & thorough. He told me what he was doing every step of the way. Will definitely use them going forward!
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August 2024 by Jeremy Wallace
John Wallace is the man.
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December 2023 by Towa L.
wow! if you need the best product and best customer service, give them a call5/5!
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October 2023 by Michael F.
I can't say enough good things about this company and the service they provide! If you need your gas fireplace serviced this is the absolute best place to go!
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September 2023 by Antonio Jimenez
I’m glad you guys finally fixed the clock you can see off of 512!
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June 2023 by Jennifer Pauole
I hope this place don't mess us up. It's been two weeks since we put down our deposit on a fireplace (5k). The installer is a separate cost. There is a total disconnect on communication between the business and the installer. Apparently, measurements should of been done prior to the install. The office suppose to schedule that. Still waiting!!
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March 2023 by Pam Herndon
We just had a FANTASTIC experience with Eric at Wallace’s Stove and Fireplace!! We woke up this morning to 54 degrees in our living room and a non-working propane fireplace. I called what I thought was the store number and it turned out to be Eric’s personal cell phone (we had it saved from when we had work done in the past). After hearing our dilemma Eric walked us through troubleshooting steps that fixed the problem. He wasn’t even working (it was Saturday), and yet he still took the time to help us resolve the issue. IF YOU NEED A COMPANY THAT CARES ABOUT YOU AND IS WILLING TO GO ABOVE AND BEYOND TO HELP YOU, WALLACE’S STOVE AND FIREPLACE IS THE ONE TO CALL!!!! Eric, thank you again for your TIME AND EXPERTISE!!!!!!
