January 2023 by edward doran
The branch hours on the recording when you call says drive through open till 6 on fridays well last Friday it closed at 5 in beckley
January 2023 by Stephen McCall
They roll out cash reserve and then don’t even know how to do basic math or let alone know how the program actually works, cost me 3 hours away from work for absolutely nothing, still no answer and still no phone call back.
December 2022 by PJ Wood
Truly the worst bank around. BB&T was great before they merged into truist. Truist the absolute worst bank
December 2022 by daniel moye
Communication with these people is terrible! Good luck.
November 2022 by Leighann Hannel
They are racist customer care is absolutely nonexistent they held a payroll check for two weeks
May 2022 by Brooke Judge
Tellers are friendly but the service is so unbelievably slow. You sit in the drive through for at least half an hour on an empty day.
March 2022 by Boog Warner
Time to change banks, this bank charges me twice for items it already charged me for, my account got overdrafted because they made a mistake refunded me but I paid the overdraft fee I would go with another bank.
March 2022 by Nathan b
Truist has the WORST banking web site ever. There is no way to see what checks are outstanding aka "pending". The bank's balance may be $326.43 different than yours, but you can't see what checks have not been cashed.Plus, there is NO WAY to email them a question. They did away with that. I'm moving to Citi
January 2022 by Tiffney Wheeler
Honestly there have been so many issues with this bank it's too many to list the one and ONLY good thing about bb&t is they have a FEW really good professional tellers
December 2021 by Brooke Shuff
Tellers are friendly but the service is so unbelievably slow. You sit in the drive through for at least half an hour on an empty day.
November 2021 by Rafael Frederick
If I could give zero Stars I would. The service was good when we open the account around last May or June, and we haven't spoken to them since then.. We went into the bank and we're not acknowledged ,wasted a half an hour of our time and left. made Five phone calls without any return calls. The service has become atrocious go to another bank or Credit Union. Credit unions are always better than banks anyway.
November 2021 by Rick Jj
Truist has the WORST banking web site ever. There is no way to see what checks are outstanding aka "pending". The bank's balance may be $326.43 different than yours, but you can't see what checks have not been cashed.Plus, there is NO WAY to email them a question. They did away with that. I'm moving to Citi
November 2021 by NATHAN FREDERICK
Extremely poor customer service, walking into the bank sat down and wasn't even acknowledged, wasted a half an hour of my time and finally left.
October 2021 by Rachel Kiblinger
I have banked there for over 15 years had a pretty good experience with them
September 2021 by Cheri Marks
Worst customer service——rudest teller named Kim I have ever came into contacted with—if you pull up to the window and get her request another teller—-absolutely horrible customer service
