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December 2023 by Todd Tyree
Took my phone in because it stopped working randomly. Turned out to be a damaged antenna. The job was competed in just a couple days, and much cheaper than anticipated. Thank you CPR! Highly recommend them.
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December 2023 by Michele Hamilton
Chris went above and beyond in assisting a couple of elderly woman with a simple task of downloading Google on an Iphone.He was extreamly supportive professional and courteous.We will be sure to see Chris for any future phone tech support!Thank you!!!
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December 2023 by Mikie Key
Customer service is outstanding here !!!! Tim was the associate who helped me and he went above and beyond to help me recover my in personal data on a broken phone … My first time ever being in this store and was treated like family and friend also…. Definitely recommend Tim and his associate Chris for all your technical needs ….
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November 2023 by Chopper Cline
Took my s23 ultra in for a new screen cost me over $400 got it home and plugged it in and it said water in charging port and it never happened before ! Took it back they tried to get me for another $160 for a charging port so 8 just went and bought a wireless charger then the screen after one week started going black in one section at the top as you'll see in photos . Took it back to them they ripped off my screen protector and said they would put another one on and that my $400 screen wasn't covered under warranty! I will never be back and talking to a lawyer to sue for my money ! Wouldn't let these folks work on absolutely anything!!
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November 2023 by Anthony Fortner
I brought my phone in, and I got Chris as the technician, probably the best experience I've had at any phone repair store, most repair stores suck but this one is great! He had my phone fixed in no time and it was done right, can't even tell the screen was replaced, I will be coming back, anyone coming here should ask for Chris.
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November 2023 by Amber Baldwin
Dropped my laptop off and was told it was going to be an easy fix. Called 3 days later and they told me that it was done for. They didn't even call or anything. They didn't even look at it when I dropped it off to see if it was fixable. I wouldn't have wasted the money trying to get it fixed if I was just going to have to spend the money to buy a new one.
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September 2023 by Ridge Runner 35
I purchased a Invisible Shield screen protector and couldnt be happier with it, it was installed quickly and flawlessly. For knowledge , price, warranty, and value, CPR is the best cell phone repair company around!
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September 2023 by Brittany Buchanan
My husband and I were on our way to our vacation and had stopped in Beckley for the night. While at dinner I found my phone was having issue and the neck was coming off. My husband found CPR. We stopped in and Chris was wonderful, very helpful and very nice. Would go to here again.
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September 2023 by Dalton Calacino
Had my Xbox for 4 months got it back 1 time and it didn’t work so I took it back to them after spending 250$ for them to have it another 2 months to get it back and the Xbox doing what it did before I dropped it off.. not to mention your worker Chris is a jerk totally unprofessional and threw my Xbox down when I asked for a refund..They gave me a refund of 100$ told me I had to pay them the rest for labor…. Labor for what my machine is still broken…I won’t be back to a cpr store ever!!!
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August 2023 by Studio Doulos
I don't usually leave reviews but this time I think its necessary. I am a programmer and a tech enthusiast so keep that in mind.I took my phone to the CPR in Beckley WV where the two gentlemen helping me seemed slightly hostile and uninterested in helping. They took my phone and charged me 40$ to take a look at the damage. They refused to ship the phone if repairs would take longer than I would be in town for. The following day, they told me my phone was unfixable and seemed apathetic to helping. They kept just repeating to buy a new phone. In the interest of fairness though, one helpful thing they did was show me the price of a new phone of the same model. I requested a transcript of the issues to be sent to my e-mail and they promised they would but never did.I took the phone to a local repair shop in VA and my experience was night and day. In VA, they offered to look at the phone for free, ordered the needed parts for testing for free, tested the various apps/calling capabilities and had it fixed with in a day of dropping it off. The VA shop was positive and showed a genuine interest in helping while communicating the risks and costs involved. The shop in Beckley charged me for nothing and wasted my time and money. They offered no solutions and just told me to buy a new phone. I am glad I tried going to a local shop that I can trust. I'm going to leave them a positive review and this shop a negative one.
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August 2023 by Caleb Hollar
I recently had my phone fixed here and while I found Chris guy-belden extremely useful the next time I came in the other guy of whom I did not catch his name was extremely aggressive and interrupted me repeatedly when I was just trying to drop off a phone I had already prepaid to get fixed. While they fixed my phone and did a pretty good job the second guys general customer service skills were poor and I'd prefer go to doctor phone
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August 2023 by Frances Lilly
CPR replaced the back of my iPhone 12 Pro Max that was completely shattered. Even though I had insurance on my phone through my carrier it was cheaper to have done this way. They had my phone fixed and back to me in about 5 hours. Just like new.
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August 2023 by Janice McGrady
Timothy Province. Was so friendly, nice and helpful. I had been getting virus warnings and he explained what was happening and cleared it up. I’ d recommend CPR for any cell phone problems and concerns.
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July 2023 by Albert Biggs
Always a good experience. Christopher and Tim were beyond helpful. they not only will fix your device, but they'll offer a pleasant and laid back Convo while they do it! Two awesome employees! Chris is a cool "Guy"... ;)
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July 2023 by Desiree Hughes
We had some recurring issues where the screen would randomly go unresponsive and had to take the phone back a few times for repair. Also, I purchased one of the more expensive screen protectors (for a different phone) that cracked within the first week of me purchasing it. I was told I can replace it for $10 though but I haven't made it back to the store yet to see if this is still possible.
