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January 2024 by Sandra Keeney
Other than seriously underestimated waiting times, my experience wasn't too bad. Had an 8 am appointment time and it was a little before noon when they finished everything. They'll estimate 2 hours on the phone and on their online appointments, but I would plan for longer.
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December 2023 by Wanda Manning
As of right now not pleasedNeed a windshield for my car 2024 outback Subaru
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November 2023 by N Crump
Wonderful and friendly personnel. My windshield was replaced in 45 minutes. They cleaned all of my windows and vacuumed my car. I was totally satisfied, and will recommend you to anyone needing a replacement for their windshield.SAFELITE YOU ROCK , will give you a 5
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September 2023 by Michael Markum
Stopped by the Beckley location today and immediately recieved 5 star customer service (without an appointment!). I had a small ding in my windshield and was quoted quickly and fairly. Moved forward with the repair and I am 100% satisfied! 10 out 10 recommend.
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August 2023 by Kasey Cregger
Very poor quality. Had the windshield a week and found a chip, they refused to fix. Wouldn’t recommend to anyone. Very rude.
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August 2023 by Kasey C.
Very poor quality. Had the windshield a week and found a chip, they refused to fix. Wouldn't recommend to anyone. Very rude.
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August 2023 by Madison Snyder
Had an appointment for them to come to my house and they just never showed up, after receiving multiple forms of confirming my appointment the day before. I couldn’t even get through to a real person on the phone until the end of my 9-5 time window who told me they just weren’t going to make it. I went out to the store the next day where I let her know I had some concerns about them cracking my windshield to the point I would need to replace completely, but I was told it’s only happened once before, low & behold I get a phone call 5 minutes later saying mine cracked and would I like to “come to the store or have them go to my house to replace” I feel like this store is a total scam if not the whole company, you’re better off just going to your car dealer.
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June 2023 by David Rinehart
So this was my 3rd windshield replacement in the last 12 months. These guys did number 2 and 3. The second replacement they didn't get the rubber around my windshield flat and I was very displeased and complained, they tried to tell me that's how it looked when I dropped it off. This time it's flat, just saying....also I've heard conflicting information about calibrations, a guy at the Honda dealership said newer cars calibrate themselves, safelite said that not true and charged me $670 for calibration. The thing is that the day I picked my car up some of the things listed in the calibration didn't work until the next day. Hmmm!
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May 2023 by Todd V.
Website quoted me $507(ish) for and "OEM" Replacement Windshield for my 2014 F250 SuperDuty. The Tech shows up and had a Chinese knockoff piece of glass. (PRO TIP: NEVER Put that crap in your vehicle). They tried to take me for an extra $200 to get me the "OEM" glass. Even tho the Website said it was OEM. Come on yall..
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December 2022 by g f
Great service. Faster than the time quoted. Friendly staff.
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October 2022 by Ashley Rudnik
Fixed the window but left the broken glass in the door so I hear it in there every time I open or shut the door. Sloppy and lazy work! I’ve had windows repaired before and they always cleaned out the glass from inside the door.ALSO - this appointment was made over a week in advance and on the day of the appointment I drove 35 miles to Beckley and they told me I would have to come back because they didn’t order the correct window. Not the first time we have had a bad experience with a Safelite location but this is the last time we will ever give them our business.
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August 2022 by Jordan
I came in to get my windshield fixed. I had been quoted $288. I was told that the final price was $380. When I objected to that new price they dropped the disposal fee which reduced the price to $308 with taxes.This meant I was being charged $75~ for dumpster space for my old windshield!!!***!!!Then their employee said he saw too much rust for him to do the job, though he was unable to show me any rust whatsoever.Save yourself the hassle and go anywhere else. This place is a huge ripoff and the most poorly run Safelite store in the nation
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June 2022 by Dillard Tate
I was extremely satisfied with the job they did and the friendly staff, great service.
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May 2022 by Jason Meador
Great service fair price and awesome people
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May 2022 by Carolyn Pittman
They are very respectful friendly and very curtious