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February 2024 by Nicole Coakley
Small trailer not good anything going over 55 mph …horrible ride..
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January 2024 by Gary Swope
This U-Haul is at a good location and the prices are reasonable. The issue I have with them is the employees lack customer service skills. Zach is the only employee that expressed a actual concern for my needs. The 2 older gentlemen that is employed at this location lacks customer service skills and actually leaves you with the impression that they don't want to be bothered. More training is needed in regards to customer service.
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October 2023 by Adam Justice
Staff was friendly and very helpful. I returned the trailer after hours and used the app which was very easy to use, it guided me step by step on what to do. Will definitely rent from here again.
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September 2023 by Jody C
With the assistance of the "Moving Help" labor this is the most logical kind of move. To use any of the subcontracted trucking movers will cost you 10 times if not more, and you'll have more damaged and missing items than is humanly possible to tolerate. Made that mistake twice in many moves. Stick to U Haul and their 'Moving Help' loaders and unloading personnel.
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August 2023 by Sherri Hile
The man at the counter said he could not install a hitch earlier than the appointment because he was the only one working. Ok I get it. But when I went back into the store there was a Second Gentleman working. WTH? Why lie and be rude about it in the first place?
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July 2023 by Dallas Hankins
5 trucks and 2 vans on the lot ALL DAY and said "we don't have any available". Equipment not mechanically maintained. Deal with these lazy burrows at your own risk. I highly doubt they will get out of there chairs to help you in any way. My advice, go to Enterprise at the airport.
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June 2023 by Markie Blackburn
I was moving from WV to VA & they didn't have the size truck I requested available. So they put me in a bigger truck, which turned out to be a life saver, for the same price as the original. The staff was very friendly & even showed me the truck right before closing, in the rain. Will definitely use their service again!
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May 2023 by Elizabeth Tchagalidze
Posting for my husband:"Would give zero stars if possible. I went to this location to have the hitch recommended by Reese Hitch for my truck installed. I called ahead to ensure that the correct hitch was available and that they were expecting me, and proceeded to drive an hour one way to get it installed. After giving them my keys, I had to wait 2.5 hours. While I was waiting I asked whether everything was going alright with the installation, and I was told by the owner/installer that he has big hands and that it's a tight space and he didn't know why these hitches were made like this. He said if it were another hitch it would have been a 20 minute installation. After the install was finally complete and I started to drive home, I noticed that the turn signals were blinking unusually fast. I checked and the turn signals were non operational. I returned to this location and showed them the problem, and them a second chance to complete the job correctly since the first attempt failed. I waited another 20 minutes, and when I was given my keys back, I was told that the hitch install directions from the manufacturer told the installer to reposition the ground between the frame and the hitch receiver. But clearly that did not work, so instead a self-tapping screw was used to embed the ground to the truck bed frame support. When I left, the turn signals seemed to be working fine, but 2 nights later, while driving at night on a highway, all the lights in the back of the car stopped working, including turn signals and break lights. Now my only vehicle is not operational. I had to cancel my Memorial Day plans and now I have to wait until tomorrow, and rush to find some way to make it drivable again as soon as possible."
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October 2022 by Tony Pustovarh (Anthony-Industries)
Very poor customer service! Manager refuses to help anyone. I’m not sure why he is even there. Not coming back here ever again!!!
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June 2022 by Toni Grubb
Store opens at 7:00 we get there at 7:10. Can’t rent haul til 8:30 guys on light duty won’t let us help hook it up !! We have to be in Ohio by certain time . If your open you should be able to get a uhaul !!!! So if you can avoid this rental place they don’t care about there customers at all .
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June 2022 by Nicholas George
I will never do business with this compaI will neveny again and if you enjoy decent customer service you won't either. Spent all evening trying to find a truck on their site and they tell you one is available then if you want it for more than 6 hours you can't have it and you have to start your search all over again. I finally find a truck an hour away and am told the business will be closed tomorrow but I can "easily and quickly" pick up the truck using my mobile device. I get there and there's no cell service at the site on either of my cell phones, both major carriers, not prepaid or some smaller upstart. So I spend 2 and a half hours waving my phone in the air standing on up in my convertible looking like an idiot trying to upload photos of my drivers license to them. Meanwhile I'm paying 4 guys 20 dollars an hour to wait at my house with their hands in their pockets. When I finally get the truck and head out I keep trying to call customer service but they put me on hold so long each time that I end up going through another dead zone and having to start all over. Never got anyone. Get back and load the truck up to take some things to storage and one of the guys I hired goes in front of me. It's late and I'm tired when I get a phone call from him telling me there's a road check ahead. No big deal but figure I'll stop and check the brake lights to be sure when I realize in my frustration and rush I have left my license that I had to take 16 pictures of in my car so I have to turn around and scratch the whole unload. I only have one helper tomorrow and somehow the 2 of us have to unload an 8 foot slate pool table by ourselves. When I finally get ahold of customer service the guy is rude and obnoxious tells me i need to take that up with my cell provider. I guess both of them ?. Do yeah i had a few choice words for him. I was treated so rudely after such a horrible day that before I rent the truck another day I will just push that pool table off the back of the truck and buy another one. Think about that. ID RATHER SPEND 3000 DOLLARS THEN EVER GIVE THIS COMPANY ANOTHER DOLLAR OF MY MONEY. That should be all you need to know to go with a different rental company. I know I will
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February 2022 by Mad RC Build Lab WV
I been waiting for them to return my call on hitch that was to have been here May 2021 it is now Febuary 21, 2022 and they not contacted me about it I made several calls with customer service but the U-haul place here in Beckley doesn't call me and let me know ..
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July 2021 by Leonard Washington
Man behind the counter has 0 people skills. 7-2-21 about 11am. He has a bad attitude. I will use Penske from now on. You can tell he has the workers in there stressed out. He was lucky I am having a good day.
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March 2021 by Cristine Tous
Bad service.the worst ever. Liers.. I made reservations for trailer.. I put all the info they want.. I have 2013 Ford F 250 and I wanted to tow Audi A4..they claimed that my Ford Can't tow the trailer and Audi.. Common liers they did this because they don't want me to deliver the trailer at Arkansa Uhaul while pickup is in Beckley WV.. WHY THEY REFUSE THIS EHEN I MADE MY RESERVATION?? F... B..
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July 2020 by Stephanie Komaniecki
We had a bad accident where a dual set of semi trailer wheels came off the semi coming down the West Virginia turnpike and hopped over the median hitting our 5x8 U-Haul on the drivers side and completly wiped out the trailers axle. After the police report and the tow was complete two gentlemen at this location stayed (we got there at 6:57) and made sure we were taken care of. I can't thank them enough for being so kind and helpful after such a stressful few hours. I just wish I had gotten both names! To the main gentleman that helped us thank you thank you thank you and good luck with college!
