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October 2023 by Robin Fisher
So terribly expensive. Any one who shops there has more money than they do a brain!
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May 2023 by melissa Dean
I received a pair of hey dudes from the store for Mother's day. I had to go in and pick them up. The ladies working on Mother's Day were rude. They did not speak to customers and condescending at the register. When I explained that I was there to pick up an online order, she looked at the order number and never said another word to me. She brought my shoe box out to the counter set it down and said there you go. She didn't even give me a bag for my purchase. Didn't ask me if it was the right item didn't give me an opportunity to try them on, she was just in a rush to get back to her conversation with her co-worker. So although the store is clean and well stocked, your staff is rude. Unfortunately, due to their demeanor with the customer, I will not return to the store.
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April 2023 by Micky Auxier
my granddaughter was there today to buy her something for her birthday which we were out celebrating. she is only 22. while her and her mom were there they surrounded them they were trying to say they were shoplifting. they made her cry and ruined her birthday. needless to say they left without anything and say they wouldnt be back and the girls were rude and didnt really want to help them find anything it ruined her whole birthday outing if i could i would put minus five
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March 2023 by Jessica Martin
The only reason I’m being nice enough to give 1 star is because the man manager is the only one that ever greets us. Besides him, every single girl in there is RUDE. I’m just curious as to why they don’t like greeting or helping? It’s their JOB?????? I had an exchange you would have thought it was the end of the world for the dark big hair girl that wears too much makeup. I started buying online just so I wouldn’t have to go in there and deal with their rudeness. DO NOT RECOMMEND.
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February 2023 by L. M.
Interesting clothes and they do give a military discount. Very friendly assistants. Some items I think are over-priced, but some are reasonable. Worth the look.
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February 2023 by Jason J.
Lazy staff and no help. Clothes are nice though and not much to pick from in the area so they got my money.
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November 2022 by Kristy Bias
My encounter at Beckley, WV has made me 100% sure that I will NEVER shop at another Buckle. Ordered weeks ago. I’ve been there twice. They couldn’t find my order and said they would call when they did. Today, they have found it after I called again.They had a Chris Stapleton sweatshirt that I loved. I needed a small and there was one on the counter. A girl working there said that one wasn’t available. Well, guess why! The very next day I was in there and she had it on. So, I was told to buy the large and wash it in hot water and dry it because it was cotton and would shrink. Why couldn’t she order one instead of me.Customer service says I should have gotten an email that my order was in. I didn’t. No call. No email. No answers. Customers do not matter to Beckley Buckle. Spend big money and get little customer service representation. Pitiful. No more Buckle, anywhere, for me.
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October 2022 by Ginny Weasley
They was so rude, it’s ridiculous they treat you like your not worth being in the store. When it’s MY money that’s paying their salaries, because if we didn’t by ur stuff they wouldn’t have a job!!! And it’s called respect. I would have got more but it wasn’t worth the effort, I shouldn’t have got what I did!!!
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July 2020 by Jennifer Moore
Eryn and all the girls are amazing!
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July 2019 by Matthew Key
Nice clothes, but when and on what planet are Jean's supposed to cost $175. I'm no poor man, but these things are not made of silver. AE, Hollister, and even old navy has the same Jean. Plus they are a quarter of the price. If you want to waist your money just to have a name on your pants, look me up and I'll only charge half.
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March 2019 by Destiny Jenkins
Shopped there today. Not only was the sales woman, Ashley very helpful with finding sizes for me, but kept bringing me things based on what I had already picked out to try on. She picked out shirts, Jean's and shoes for me to try. It was like having one of my close friends shopping with me. She really went out of her way to cater to me. Best sales service I've ever had.
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September 2018 by Shannon Stone
Beckley store: Most are friendly but always a cpl that aren't! I live hr 1/2 away and this makes twice they have left the security tags on my things!! That's 40's in gas bc of their mistakes! Charleston has a bigger store if that's closer to yo “go thereâ€! Their point system is down and a new rule.. if you're not returning anything even if it's two days later without a receipt, forget it, not even exchange!!!!! Even Though it is in the computer exactly what you bought on your last purchase!! Clothing is awesome, definitely going for that, not the service
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August 2018 by Denny Mitchem
Erica was a big help today
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July 2018 by Lee Lam
Bad customer service!!!
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June 2018 by Douglas Nesbitt
Very good would tell somebody else