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February 2024 by Tiler
Terrible experience. Reserved a car, just to be called the night before telling me they may or may not have one in the morning. Next morning they in fact, did not have one available (even after saying they did during reservation). Told me to call the South Charleston location since they had vehicles available. They made a reservation so that a car was held for me there. South Charleston then told me no cars were available and I needed to call the Yaegar Airport location. Yaegar said they could get me in a mini van, but it would cost significantly more. Requested they honor my original reservation price since it was their fault they reserved cars they didn't have available. Was told they would call me back, and never did.
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December 2023 by Andy Ray
Friendly knowledgeable staff. Convenient location.
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December 2023 by Claudio Menaglio
We were not satisfied, went to the office, booked a car. They were supposed to call in the afternoon for collection, but no one called us anymore. Really unprofessional.
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November 2023 by Julia Banton
So I want to say thank you to Chad and his manager for wow saving me. I had a rental with budget only to arrive and be told me they would not accept my credit card. So I went to enterprise I explained I needed to get home since my granddaughter at birth has a very rare condition called neurocutaneous melanosis, my son is deployed and his wife doing the best she can. So they listened and I do realize it's the bad eggs that has made it so hard for honest folks. I would also like to say I am a veteran so yeahAnother shout out to Chad which I could never have enough praise for Chad and I do hope God blesses both Chad and the manager.
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September 2023 by Cheryl Watson
Friendly and accommodating staff. Fast service. Very professional. Great experience from start to finish. Smith St location in Charleston, WV.
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May 2023 by Devan Vanek
Great staff but the product is not the complete clean pledge.
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May 2023 by Matt (Phoenix)
I used enterprise to rent a vehicle while mine was in the shop. I explained to them what I needed because of the things I have to do and they provided the perfect vehicle. The staff were incredibly friendly, helpful, very personable. They truly acted like they cared and wanted me to have a good experience. I absolutely cannot recommend them enough! I will definitely be back!!
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February 2023 by Jon Sully
My car was totaled and I had a rental car from them for close to a month. It was a breeze dealing with them I had a car immediately and they called to check on me every so often to make sure everything was ok I was very pleased with their services and would recommend them to anyone in need of a rental car
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October 2022 by xd 62
We picked a car at this location and drove around the beautiful mountain state. The process was effortless and the staff gave us very detailed price options. Along the way, the battery was having issues so we had to jump start it a few times with help of others. While it was quite inconvenient for us, upon return Grant was willing to give us a very generous compensation, which was really cool thing for them to do. I think they value customer's satisfaction very much so I give them a big thumbs up!
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July 2022 by Sharon Thompson
My car is in the shop. Enterprise came and picked me up and Grant Moore went over and beyond his requirement in helping me get my new car rental. I wouldn't want anyone else helping me again. After you have experienced the best service, why would you ever want to settle.
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March 2022 by amira lawrence
I initiated my rental online and when I got there the process went smoothly. The associate was friendly and efficient. He explained everything perfectly. I got a text the next day from the branch manager so that I had a contact person if I needed anything. Great customer service!!!
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February 2022 by Sharon Jones
Very nice people to work with. They try to put you in what you request.
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July 2021 by Christine Rapp
The employees are very nice
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May 2021 by Daniela Crawford
Very nice people here Very helpful thx I rent from here a lot
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April 2021 by Priya Sharma
Great customer service + 18O56O854O6 NO NONSENSE and GREAT ASSISTANCE !!!
