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March 2024 by Natalie Hendrix
Shop does not honor appointment times. System allowed me to book a reservation and when I arrived I was told I booked a time slot that had other reservations like I should have known that and that it was my fault. I left without being serviced.
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March 2024 by GiiGii Gray
Exceptional customer service, friendliness and very happy to help. My tire was almost flat and they made time to fit me in right away when no one else could! I really appreciate it!
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March 2024 by Daniel Gross
I ordered from Tire Rack but didn’t want to go that far to their stores. Monroe is close to my office. I was very happy I could book and shop online and the store honored the quote.
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March 2024 by Javier DeBerry
This location in 128th Brookfield capital dr gave me quality customer service and repaired my car in a timely manner,responded to all my questions and explained every detail/issue to me before during and after also didn’t start repairs until I confirmed what I wanted fixed,even showed me the defective parts that was causing my problem I want to thank Nate and the other team members for dedication to get the job done properly that is hard to find these days but I received that at this location. I just was respectful and they were the same
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February 2024 by Jamie Stathas
Great service. I went in b/c I had a nail in my tire that I think needed a plug and they took care of it at no charge. Pleasently shocked and surprised.
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January 2024 by Wayne Peters
Exceptional customer service, excellent work and fast, efficient service. Special thanks to Nate and Dave they saved my Holidays!
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December 2023 by Sherry Berry
We had an absolutely wonderful experience with them. Well, the conditions were kind of terrible lol, we broke down on the side of the road when we were just a couple of hours away from home after a cross-country trip. It was late in the day, and most shops were closed, however we were able to reach somebody here. Right from the start, they were professional and courteous, but they were also friendly and sympathetic of our situation. They were closed when we were finally able to get the vehicle towed, but they looked at it immediately the next day. They maintained great communication and listened when we expressed our concerns. I was really impressed with the fact that they reached out to us before taking certain steps to make sure that we approved. I thought that was very considerate. The van was repaired quickly, and affordably, and they worked with us to figure out a time that we could get down there to pick it up, since we live a couple of hours away . We plan on replacing the tires soon, and even though we live pretty far away, we're actually considering making a little day trip down and dropping off the van here just because we're so happy with the service
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October 2023 by Rachel Eggold
All the guys at this location were helpful, sweet and definitely took the time to try and resolve the sound I’d been hearing in the front of my car. They really combed through my vehicle, to diagnose the problem. Love them! Will return.
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September 2023 by Andrew Meurer
These guys charged $1800 to replace 2 calipers pads and rotors. Oh and a tie rod end. They charged 200 dollars for 1 rotor that’s just the part not including labor.The car was a 2007 Chevy impala. I’m not sure what kinda drugs these guys are on but anyone that has done brakes before knows that this price is 3 times the market value of what it would cost to do. It was my girlfriends car. Woman please be careful these people will rob you.
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August 2023 by Emily Kopp
I’ve been coming here for a couple years now for my VW’s basic maintenance and have always had a good experience. They’ve been honest about necessary repairs and haven’t tried to push additional add-on services or repairs. One repair was out of their capability as they didn’t have the proper tool, I appreciated that they called me and recommended a couple other shops nearby that specialize in VW. I’ll continue to come here for other routine service and repairs.
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August 2023 by Henry Sampson
I have brought my vehicles here for many years - the other day I thought I had a HUGE problem with my truck - The guys promptly diagniosed th eproblem, turned out to be minor and charged me NOTHING - oh man now that is awesome service!
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August 2023 by K Phillips
I brought a punctured tire into Munro on a Tuesday evening when most other places were closed. They patched it and called me for pickup the next morning. Quick, easy, and inexpensive!
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August 2023 by Patrick Cagney
Brought in my car with no notice on a Sunday (they're one of the few shops open on Sundays) and they were super helpful and able to quickly check out my car. Can't say enough about their service and communication!
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August 2023 by Monica Seehawer
We have had several vehicles taken care of at Monro. Every time, the quality of work and customer service is top notch. Monro will continue to receive our business in the future.
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August 2023 by Jeff Thiel
Fantastic service. I called to have my tire plugged and they got me in the same day no questions asked. Other shops I called couldn’t get me in for 5 days.
