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February 2024 by Jean Marie Best
Always great!
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February 2024 by John Radzinski
I had a travel related contact lens emergency and Wendy got me fixed up in no time. She knew exactly what to do and took great care of me. Definitely recommend this location. Thank you Wendy!
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February 2024 by Laurie Dembowiak
Kelly was great at helping me pick out frames!
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February 2024 by Pradeep Bharadwaj
Jaelen at the front desk greeted me as soon as I got in, called my insurance provider to figure out what's covered and got all the information needed towards payment. He further provided feeds on frames when I had a question, gave me the right options for lenses. I give him a gold star!
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February 2024 by Tech9 sis
I was greeted when I walked in the door and they immediately addressed my issue. They we're friendly and informative and helped me get set up with my glasses issues. Wendy was very efficient and I was in and out very quickly! Been going to different locations for 30 years and this is THE best Visionworks location!!!
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February 2024 by Debbie Haag
*Top notch staff-they appeared to love their work!! Superior customer service?*Great selection*Comfortable environment*Excellent pricing for every budget*Accepted my insurance*Convenient location on Bluemound*100 days if I change my mind, as I couldn't decide which frame I liked best!?So glad I switched to Vision Works!!
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February 2024 by Jami Kinnunen
Wendy was wonderful!!
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February 2024 by Ann F
Great team! Efficient and friendly.The location was busy for Sunday and everyone worked together to help the customers.
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December 2023 by Armando Garcia
I had an appointment scheduled for an eye exam and glasses fitting. I show up for the appointment today and am told that my appointment was rescheduled to a few additional weeks out due to a doctor issue. The staff was very polite, but did not assist with finding another appointment at another Visionworks. Called the Waukesha location, and they didn't have anything sooner either, but they found me an appointment at Southridge next Friday, which I was able to call and secure. I just wish the location that cancelled my appointment had that level of customer service.
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November 2023 by Carol Hollister
Stopped in today to have a pair of readers fixed Wendy was very helpful and I appreciated her honesty. She got me in and out in no time. Thank you very much for your service. We will be back the next time we need glasses.
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October 2023 by Maia H
All the workers are nice and personable. My biggest issue is the scheduling. It's obvious they are understaffed, so that means they shouldn't be taking appointments every 15 minutes. I had to wait almost an hour to be seen for a 4pm appointment that was scheduled a couple weeks in advance. Next year, I will be going to do a different provider that takes my insurance and values my time.
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September 2023 by Douglas Knox
The location I went to was not my usual location. The ladies that are working at the one I went to had good team work to help out all the customers that were there. And to take care of everybody too. Great job at the one on Bluemound road.
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September 2023 by Santana Klug
If you're going to close earlier than what is posted... then update your hours online!!!! I drove all the way here to get my sons glasses after verifying online AND calling the automated service to confirm, and when we got there, there was a hand written note taped the the door saying your hours have changed!!! This is not good customer service, I understand if your short staffed but update your listing then!!!!!! This is extremely inconsiderate.
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August 2023 by Emily Maris
This is the second time this location let me down. I will not be using this location anymore. They need to update their hours on Google. I came to pick up my glasses on two separate occasions and they they were both closed. I will use a different Visionworks going forward. Very disappointed
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August 2023 by Deep Sekhar
Very welcoming and courteous . I went for my eye check up , the optometrist took good care and explained all the test and equipments used very clearly. The store had ample selection of frame and well maintained
