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January 2021 by Becky W.
Hours say they are open 11 am to 6 pm on Sunday. I was just there at 2:30 pm & they are closed. The front of the store appeared to have signs but no furniture. Looks like they are closed indefinitely. I called their tn (414) 294-0519; never said its hours & after recording said, "please hold & an associate will be with you shortly"; then went to a busy signal. americanfreight.com does not list this location as one of their stores. They should update their recording. Facebook facebook.com/SearsOutlet… shows "Permanently Closed". Update your phone recording & put a sign in the window to reflect that.
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November 2020 by James DeRuyter
Attempted to purchase a dishwasher. I got one that said "new out of box" was called and told it had a huge dent. So i cancelled the order. this part worked well. Purchased a second and picked it up. I was missing on of the dish drawers called described the issues said that if it still ran it wasn't defective. Argued for a bit was told "fine whatever bring it in for a return" drove back and was told we could only exchange for a different one.Argued for a bit they offered to let us exchange for a different dishwasher brands and models. Nope. had to open a case with Credit card company.
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October 2020 by Hiba abdullah
First, DO NOT GO THERE.If you're looking for broken expensive appliances with a side of horrible service this is the place. MAKE SURE TO READ EVERYTHING BEFORE YOU SIGN YOUR MONEY AND A BIT OF YOUR LIFE AWAY. Please save yourselves. Emphasis on HORRIBLE COSTUMER SERVICE.
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October 2020 by Robert Mentecki
A lot of overpriced junk and useless employees. Their Scratch and Dent appliances are more high priced then the brand new appliances without scratch and dents at other stores.
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October 2020 by mary peterson
Great deals on appliances if you don't mind scratching and dentshalf the price of new ones
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October 2020 by car guy
Overpriced yet claims to be discounted. They wont let you take your purchase with you unless the "warehouse person" is available. In our case was not so we will have to wait another day or whenever to try and get our appliance. We should have shopped around more. Never coming back to this place. Still waiting to be able to pick up our appliance we already paid for. Who needs clean clothes anyways........
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October 2020 by JAVIER REYES OTERO
Staff was helpful and the inventory was decent, but what top it all is the delivery staff if you do finish ordering something. They were very friendly and go out of their way to ensure a happy transition and delivery.
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September 2020 by Rebecca Starkey
We walked in to the only employee there laying on a couch with her cellphone. She didn't greet us nor anyone that walked in after us. She did manage to move from the couch to the desk but stayed on her cellphone the entire time. When I approached her to ask her about a sectional she was rude and made it very clear that I was inconveniencing her. The place also looked dirty, we left asap and took our business elsewhere!
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July 2020 by Carmen H
Aside from not having essential parts to The bed frames the young “lady” (I use that word sparingly) who assisted us, was extremely rude. I went in to buy 3 bedroom sets and left with nothing because we were neither greeted and when we finally got assistance it was like we were a huge inconvenience. I will never go to the Cudahy location again. 3 employees in the store and we were the only customers, yet no one seemed to want to be any help.
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July 2020 by Alisha Jones
Went to the store young female started off helpful. Online say the items are available at location, but it wasn’t built for display. They referred us to the other store on 27th to view the display. They wasn’t helpful to verify if the store was open they said they don’t know. I went back to Packard location to purchase because it’s closer to my home. She then say we don’t have all of the items in stock, I ask to have them ordered she said idk when it will get here. She didn’t know anything. I just return back to the other location they actually told me the shipment comes in next week. Her manager sat there and never greeted us also because he didn’t know how to work the computer. Horrible customer service.
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May 2020 by Nan Owen Hoekman
The name is the same but this is not the same store as the one on 27th St. Some of the merchandise does not have prices on it and quality is just not there.
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March 2020 by Carolyn McNeil
Very friendly and helpful. Bought a refrigerator for the garage, exactly what we were looking for. Had tables of this and that, from kids blankets to tools..they even had 2 kayaks! Refurbished appliances and mowers etc.
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March 2020 by Gerardo Lazo
Great people a lot of good deals and hopefully will be working there soon
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March 2020 by Zalqpz Zalqpz
Really good place for deals. Typically 30-80% off retail
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January 2020 by Brian Vander Kelen
Very helpful and honest employees. It was very refreshing after dealing with appliance issues elsewhere.
