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February 2024 by QUEEN C6OWE
Customer service was TOP NOTCH. Place was pretty busy when I got there but I was promptly greeted by an associate, and waited less than 5 minutes to be assisted by Harold while he finished up with another client. I told him what I was looking for and he expertly walked me through my options and helped me pick what was going to work best for me. He didn’t try to over sell me, but rather find the best fit for my needs. He was exceptionally pleasant to speak with and quick and efficient. I was signed up for what I needed and out the door completely satisfied in less time than I’m used to being in a wireless store. Been doing business with T Mobile since Sprint switched over, and Harold reminded me why. Sprint never had this kind of customer service!! Thanks for making my day quick and easy! His boss should buy him lunch!
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February 2024 by Ben Hagenbach
Great customer service, clean store environment and super helpful! Anthony and Marcos helped us out so much when my wife’s phone was having connection issues! Thank you so much guys, keep up the good work!
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February 2024 by Jewel Liebrecht
The staff was extremely kind and heloful
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January 2024 by Michael Olivier
Incredible professionalism from start to finish. The knowledge and help given by Marcos helped us stay in budget and get a plan that fit. So polite on the phone when we first called, we immediatly felt it was time to get out of our old phone and see what the store could do for us. Both my partner and myself were impressed. #teammarcos
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December 2023 by Jason Cummings
I was stuck without a way to run my Point of Sale system at a craft fair. I placed an online order and was waiting outside when the store opened. Rich, Vanessa, and Hadley did an amazing job getting me out the door as quickly as possible while making sure my hotspot would work for me when I got back. Thanks a ton!
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December 2023 by Steve and Carla Mueller
Steve and I are so happy with Rick and he is very patient to get all fixed which store in west Bend, Wis has been mess up with our account and,Rick has been wonderful work with us for almost 5 hours to straight out with account. And we are so happy.
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November 2023 by Lee Boreson
Terrible customer service
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November 2023 by Jim&Diane Johnson
Prince was very helpful helping us upgrade our phones. He made it easy for us.
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October 2023 by jazmin carranza
Brandon was very helpful. Fixed my billing issues and I highly recommend this store and his staff.
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October 2023 by Shauna Hart
Had to order a new phone, it was delivered to me as the store only carries basic models. I was told I could send my old one back but I was not provided anything to send it back in. So I came to the original store that said this only to find a note saying "no power temporarily closed" because yesterday, they had no power and today no one came to work.. but there's plenty of power. ?
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October 2023 by Susan Kring
Amber & Brandon were amazing! Amber took care of my issues with professionalism and treated me with courtesy and kindness. I am very pleased! Thank you Amber!
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October 2023 by John Stretz
Brandon Bohn did a GREAT job helping me out. Very patient and knowledgeable.Would recommend him to other people to work with.
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August 2023 by Pat Wille
I just had an awesome experience with Brandonthe store manager in Germantown. I dropped my phone last night and it totally froze up. I walked in and within a minute he had it fixed for me. He was awesome! Friendly and very helpful. Great job, Brandon! Thank you. You’re a lifesaver.
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August 2023 by Kathleen NA
Alex McElroy was not transparent with us before we signed up with t-mobile. He did not say we get the credits over the course of 24 months. But Brandon the store manager was very transparent and saved t-mobile the sale that Alex McElroy originally was going to lose after we found out that I had big down-payment due to not having a high credit limit. Thank you Brandon for being transparent and having us understand how things get broken down with the credits.
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August 2023 by Norma Jackson
Brandon and Anthony are very good and highly recommend!!! One of the best service I’ve gotten from a T-Mobile!