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February 2024 by Maribeth Rao
Very pleased that my package arrived ahead of time, same day, but hours earlier than expected. Perfect delivery for a Valentine's Day gift.
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February 2024 by Derrik P
Christian and Song were very helpful and knowledgeable about the products and services. No hassle or fuss, in and out very quick! Fastest UPS store I've been to!
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December 2023 by Jeff Puls
I frequently drop off packages at this location. I have always had friendly, competent service and have never had a shipping issue.
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October 2023 by Miriam Libririam
Three packages to Mpls, each about 46 lbs… almost $1000? Seriously? Granted they were an odd size to be packaged by you, but this does not seem right.Update: I followed the instructions that the store shared below, and the price for 2ND DAY AIR should have been $375! We asked to ship UPS Ground so it should have been even less than that (the website didn’t quote the ground option)! Instead, we paid $919. Even next day air AM delivery, your highest price on that site, was $768.
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April 2023 by Rabeka Kodrich
Employees are nice so this isn’t a reflection of them.It’s IMPOSSIBLE to get signal whether it’s with your own Wi-Fi or the store’s. I live far from this location but it’s the closest. It’s beyond frustrating to not be able to return items due to a lack of signal. I’ve done screenshots before; however, this time I needed their assistance with printing labels. I drove 30 minutes each way only to have to leave without returning items because they were closing and I was unable to connect.
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March 2023 by Damond Horner
I had won an on line auction item from the area. An antique neon beer sign. It was dropped off at the store for delivery. I was a tad concerned about how it would arrive. Perfection!!! The gentleman who packed it did an outstanding job. The item arrived in Michigan, in 2 days, in perfect working order!!! Thank you very much for the care you took with my item. I owe you a Stroh's!!!
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January 2023 by Mark S
This UPS store seems to be always busy. I have no trouble returning Amazon packages. One thing you need to do is take a screenshot of your app, no cell service inside.
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December 2022 by Jesica Hewit
Very happy with the young teens at this location. My father came in to mail a package a month ago. Left his wallet behind and didn’t know. Devon after his work shift because he could not find a number to contact him. Brought and dropped off the wallet physically after his work shift. So grateful for young honest teens. Not to mention he took good care of my father shipping needs and was so polite!
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December 2022 by Amber
Just wow… Worst location I’ve ever been to and worst experience I’ve ever had! 3 teenagers “working” but one of them is actually helping customers and 2 of them are goofing off, playing baseball in the lobby around customers with a roll of bubble wrap and a wad of packing paper, hitting the glass window a few times with their pretend baseball. They were making inappropriate remarks and jokes towards me, other customers and towards each other. Highly unprofessional! One elderly women asked for assistance with some large packages and one of them said “I guess…” in response to her asking for help. Never again at this location!
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September 2022 by Doug Chausow
Went to drop off a package at the UPS store in Germantown. Never seen this before or even close to it, but there was a line of 8 or 9 people waiting for service. I almost left because i didn't want to wait in line, but I needed to get this package off, so I waited. The two young employees working that afternoon (Bryce and Janessa) serviced all of the customers with incredible speed and efficiency. They were polite and very professional. I was in and out in less than 7 minutes despite all those waiting in line in front of me! WELL DONE Bryce and Janessa!
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August 2022 by Andrew Stoffel
Every Amazon return I've dropped off here has taken at least a week to hear anything, and the refunds take at least two weeks overall. This last one, one of my packages is just sitting with label created status and I had to spend an hour on the phone with Amazon to get my refund. Just ridiculous. The Menomonee Falls store was simple and I'd have refunds within a couple days. Beavis and Butthead seem so disorganized and more concerned about their bad ratings on here than doing their job. (Don't go in on a Saturday if you're looking for competency)
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August 2022 by Angel Barnes
GREAT CUSTOMER SERVICE! Today while in a hurry, I stopped into The UPS store and the young men working were amazing, fast service and very friendly. Keep up the good work guys.
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August 2022 by Lamander S
Walking in the store it was super clean and well maintained. It was my first time returning something and they helped me figure it out within 2 minutes. Great customer service, would come back again.
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August 2022 by Samantha Cantrell
I had a great experience doing my Amazon returns today. I had quite a few and was having trouble with my Amazon app loading, and Bryce, Jay, and Devon were all extremely helpful and patient with me. 5/5 would return here again
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August 2022 by Hailli Schmidtke
Brice, Devon and Jay are all wonderful! Super helpful too! I love seeing their smiling faces and the amazing ups Halloween pumpkin! Thank you guys you rock!
