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January 2021 by Rico B.
Got a promotion in the mail and called the number only to get thrown around to 3 different people for over an hour. At the end of the call they didn't honor the promotion I even got. Haha. Waste of time. F-
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November 2020 by Janel D.
I am beyond appalled at the way this business conducts itself wherethe misconduct in wrongdoing of their employees are concerned. My sister was a victim to a domestic violence relationship and the abuser has friends in high places at spectrum. They use their position in the company to infiltrate her Wi-Fi, hack every computer and device in her home to help survey her and her young children. The technician responsible is named Ben smekelpeper and even when she presented proof to spectrum's security team they opted to cover up their employees wrongdoing instead of holding him accountable. My sister lives in fear for her and her children because thanks to spectrum's employee she doesn't even feel safe in her own home. They should be ashamed of themselves. The situations being reviewed by the FBI and they will be held accountable.
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August 2020 by Kathy Keeney
they said my internet was fixed and it is NOT. the cable is still on the ground in my neighbor's yard! lazy service. when I move to my new house I will not use their business. with this COVID stuff, I can't even pay my bills online.
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August 2020 by Lor S.
I would give no stars if that was an option. I just got off the phone with a Spectrum representative and was told that I'd be charged 50 bucks for a trip charge for them to unscrew the box that the tech tightened so tight I can't undo. I got service in March never worked called to get help never got service . I canceled it months ago now they want payment for service that never worked and are charging for not returning the modem I can't release from the wall. Maybe instead of trying to get new customers they should take care of the ones they already have!
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April 2020 by Lori Weuve
It amazes me that Spectrum isn't willing to refund for unused service. I had a friend that moved with 27 days remaining in their prepaid service, they were told that Spectrum does not prorate, so they were out the overpriced cost of 27 days. It wouldn't be quite as bad if Spectrum would start their billing cycles all on the 1st of the month, but they don't.
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December 2019 by Mark T.
Two stars only because the tech they sent was great and the employees are so so in the store. The company as a whole, sucks! Price constantly goes up, and up, and up and they will not work with you to lower the bill. New customers get the services much cheaper but screw the loyal customers. Also no longer pro rate a bill when you cancel so if you cancel in the first few days of the cycle, they have a license to just steal and keep your money. Unfortunately it's the only choice where I live but I'm not willing to pay their prices so now I have no internet.
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November 2019 by Shannon P.
A Technician named Scott came out to install internet.. and he went WAYYYY above and beyond to figure out a very complex system in a big home... he is an absolute asset to this company...
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April 2019 by Scott C.
When it comes to your phone and internet, it's easy to have a super good or bad experience. Lucky me for having a good experience. I was originally with Time Warner Cable before merging with Spectrum and never had problems with my internet. Only thing was my bill going higher and higher. I never spent the time to call and complain to get a promo rate for a year...I just dealt with the price. I recently came home from the weekend and noticed my internet wasn't working. I called customer service and figured out that a power cable wasn't working. The phone operator told me to go to my local Spectrum store and they would swap my cable and modem since it was eight years old. Made it to the store after work one day and soon as you walk in you see a little kiosk where you sign in your name and select the reason why you're there. There a few chairs to sit in while you impatiently wait for service. There's a small TV screen that shows the order of who will be helped next. Oddly felt like a game of duck duck goose. It's a small store with six desks of staff to help customers. My name was finally chosen. I explained what happened and brought in my cable and modem to exchange. As the staff person looked up my account, she noticed I'm not a fully converted Spectrum customer. Since my modem was so old, she suggested getting a brand new one by converting to Spectrum. With that my billed was lowered by $10/month (not a promo special), and my internet speed increased from 30mbps to 100mbps. I was happy that I wasn't sold something I didn't want and instead she found a way to make my service to be better without being a painful process. I feel bad with everyone that has had a bad experience. After this experience I'm going to continue being a loyal customer.
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April 2019 by Jason T.
I am not one to complain and I am generally very patient. However, we all have our limits. So here goes: Getting set up for new service was a long drawn out cryptic process. I tried using the poorly set up website, but it kept directing me to call them. Each time I called, it would tell me the hold time was in excess of 45mins and gave me the option to get a call back. I'd get a call back about 6 hours later (no exaggeration) only to be put back on hold to be redirected again. Finally, I discovered (by going through my realtor) that the likely issue was due to a previous owner of the home not canceling their service. Once they did, the order on the website was able to complete. Fine, not a big deal, right? I agree... water under the bridge. However, I had questions that I couldn't answer on my own via their terrible website. Like equipment, resolution settings, DVR and wireless. I'd call, be on hold for an hour or get a callback after 6pm only to speak to someone that couldn't answer ANY of those questions and none of them offered to find out. It was like my calls went to a random answering service. They didn't have any knowledge at all about Charter's services or products. This brings me to the proverbial straw that broke the camel's back. Charter's cable box. It turns out they only offer 1080i resolution... seriously? In 2019?! This 'cable box' also has a terrible response time while navigating the menus making the process of searching the sparse on-demand options an exercise in frustration. I don't understand how a company this large can be so far behind. I've moved around a lot so I've had several providers ie Xfinity, Cox, and small local fiber optic companies. All of them were head and shoulders above of Charter in their current state. TL;DR: The service and equipment are both hot garbage. Avoid at any cost. They have no redeeming qualities and I'm already searching for other options.
