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October 2023 by Lynn Poynter
Jared and his crew did an amazing job handling my parents move! The very friendly, very efficient and worked to ensure that everything was set up to my parents satisfaction. They made the transition from lifetime home to new home very smooth. We are very grateful to them.
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October 2023 by Barbara Range
Jared and Rob were wonderful yesterday with my move from a home of 46 years to an apt . Their professionalism and knowledge were excellent . Highly recommend.Barb Range
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August 2023 by Shirley Lamerand
Even though the temperature was over 100 degrees the day of our move, the 2 men assigned to our project were pleasant and kind the entire time. They were careful handling the furniture and were helpful in their suggestions about furniture placement in the new home which was part of an assisted living facility. The office staff was also helpful in guiding us through the entire process. We would absolutely recommend them for your next move.
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March 2023 by Nancy Scheffler
So impressed with this moving company from the packers to the movers. All were friendly, kind, efficient and made the process so easy for us. We can’t say enough good things about Jill, Ray, Paco and Angel.
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October 2022 by Donna Studee
We recently moved from an apartment in Pewaukee and a storage locker in Lannon to Grafton. We had 4 movers. They had to go up and down 20 steps at the apartment every time they got more boxes and furniture. Then when we got to our new house, they couldn't drive on the driveway because we had new concrete. They were amazing! Nothing broken, nothing scratched. They knew all the tricks to get everything in the house seamlessly. I would definitely recommend Universal Services, and if we ever move again, will be using them!
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July 2022 by Michael Grayson
Update: the owner, Nikki, took the extra step to not just read this review, but called me personally to ask what could be done to satisfy me. It was apparent how much pride she takes in her business and how much my dissatisfaction hurt her. For that level of care alone, I can now recommend Universal Services.Terrible experience. Arrived late after giving us 1 day’s notice they were unilaterally moving our appointment up 90 minutes early. Damaged property in a 2 mile move. Lied about when they began charging (it’s from when they leave their office to when they return). Embellished travel times that were over-estimates by 50%. When they charge $200/hr, that’s important. Horrible business. If you can find honest movers, hold onto them with both hands. Universal Services isn’t it.
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February 2022 by Susan Bradley
The team we had move our mom was wonderful. They were organized and so efficient. They really knew what they were doing. They were so kind and helpful. They were friendly and respectful. I would highly recommend this company for a move.
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October 2021 by Angela W.
We hired Universal Services to help with a move. The three men were great! They worked quickly, only stopping for water breaks. They were respectful of our requests throughout the day and brought equipment to keep our walls and new home safe. Would recommend them to anyone in a heart beat.
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September 2021 by Cheryl Weink
I’ve worked for a variety of senior communities over the years and the go to moving company I recommend is Universal Services! The positive experience starts with Jody and goes through to the rest of the office staff and straight to the individuals moving the items. The customer service, top notch care and respect given to the older population is why they are the first name that comes to mind when I hear a family is in need of a mover! Call them first!
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June 2021 by Laura Kuntz
Jim and Jeff were amazing. They were on time, professional and more importantly they were very considerate of my elderly mother and her belongings. I can’t say enough about them and would recommend Universal to anyone making any kind of move. I was quoted what I felt was a fair price and was charged well under the quote.. That never happens to me. Universal is the best.
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March 2021 by Bridget Wakefield
Jody was so great to deal with. Jim and Justin did such a fantastic job. They worked so hard, and were so accommodating with anything I needed. They were friendly, and I felt like they respected my things. It was a move I was looking forward to, but I wanted to have it done with as little pain as possible! That was definitely achieved. Thanks so much!
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February 2020 by Christopher Smith
It's a blessing from God to work for universal services it was my mom dying wish and they made it happened
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December 2019 by Heidi K.
My husband and I recently downsized and used Universal Services for our move. They were fabulous! The crew was prompt, professional, took great care with our belongings, and completed the move quickly. They placed pieces perfectly, setup beds and even hung our clothes in the closets! I very highly recommend Universal to do your move!
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November 2019 by Jeff and Patti Marti
Universal Services did a fantastic job moving my mother within her assisted living facility to another care level and moving excess furniture! Hector and Jim were very efficient and knowledgeable. Their knowledge of the facility was very helpful in navigating the hallways and elevators. I highly recommend this company!
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October 2019 by Lisa H.
Everyone on the team was amazing! They made our move so easy, handled all of our furniture and items with care. It was one of the most stress-free moves we have ever experienced. The team was quick, super friendly and made everything go so smoothly. Seriously, a great experience!
