-
June 2022 by Michelle Gibson
Poor customer service. An employee was standing right to next my self check out station working on an IPad. I told him he was making me uncomfortable. [He was inside 6 feet and I was.heading over to my elderly parents]. He said he had no where else to go and dismissed me. One example. Reaffirms why I know go to Menards; even tho it's further way.
-
May 2022 by Chrissy Boock
Husband went there today to buy a $5000 lawn mower. Customer service didn’t know where their lawnmowers were. Husband finally found it and the exhaust system was all rusted and white paint on the side . Looked used.
-
April 2022 by Jody Schultz Richardson
The team at this Home Depot was great to work with. Especially the store manager, Jon Rudolph. I had a delivery that included his contact info. When there was a problem he made sure that everything was followed through to resolve. Thank you!
-
November 2021 by Katelyn True
Worst experience at the Home Depot on Spring St in Madison WI but I can’t seem to find a page for them. My husband and I bought a washer from them and had a delivery date for 10/11. The contractors brought the washer but found that the pipes were corroded- they had a plumber employed by Home Depot though that would come out to fix it as well as put the unit in same day. So we waited. The plumber came a few days later advised he doesn’t fix the pipes and just turns the water o
-
October 2021 by Ted Shelton
Went in and the sales man was very helpful. Walked out with a blind order of 2500. Two more sales men helped me get two Kohler toilet down and loaded in car. The whole experience was pleasant, and highly recommended store.
-
October 2021 by Timothy Owens
They got a place in here that sells Chicago dogs and LEMME TELL YOU!. These hotdogs are affordable and worth it! If you're shopping for home improvements, treat your taste buds too.
-
October 2021 by Sienna Reynolds
Sort of a mixed bag, I have only once* gone to this Home Depot and had a good time.Associates often ignore me when I try to get their attention, and it always seems to be crowded.If you know what you're looking for and where it is, you won't have a problem, but if you don't or want helpful advice, good luck finding help- you're better off looking elsewhere.**I went recently to buy a few garden supplies and the experience was much better, so it really depends on when and which department. As usually I go for hardware and nails and such sort.
-
September 2021 by Carla Scholz
WORST customer service. Purchased an item online, thinking it would be easier to just have my husband go pick it up. He arrived an hour later to pick up, they said "It's not ready yet, come back in two hours!" Are you kidding me? Seriously outrageous. They wouldn't let him go back and get it himself. He actually left and I cancelled the order. No thanks, I'll buy elsewhere! There's 2 hours we'll never get back.
-
September 2021 by Nikki Cohen-Wichner
I want to give a special prayer of gratitude to a special employee at the Home Depot on Verona Road in Madison. Erik, head of plumbing department, provided my husband and me with some of the absolute BEST service we have experienced in our 35 years together.Erik deserves a raise and bonus for how he focused on our needs despite having a meeting he was running late to. He lives what I know Home Depot expects of its employees... putting customer service above all else.We have wonderful hot water in our home today because he went above and beyond, even knowing that doing so may result in his store not making the sale. (But we will drive out of our way to give our business to this Home Depot vs a closer competitor we've been loyal to since the 1980s as a result of this platinum level service.)My husband and I went to this store seeking a new water heater for our modular home. Our old one had stopped working just before we left for our daughter's I-Do, Part 2 Covid wedding celebration (a few days prior visit to store).We were worn out to say the least and wishing we could be sitting at home doing nothing, as that was what our bodies said we needed. Yet the plumbers we had called either (a) did not bother to call us back, (2) would not consider working on such a project in a modular home, or (3) quoted us outrageous prices, likely because they can get away with such unethical pricing behavior when people are desperate for a hot shower.Erik made calls directly to Home Depot associated plumbers but they said they weren't certified to work on modular homes. Rather than send us on our way empty-handed so he could scoot to his meeting, Erik stayed present and focused on how he could use his connections as a handyman, to hook us up with someone he trusts when he needs plumbing work done.We called Triggs Plumbing late yesterday afternoon and before 11am this morning we had hot water.Bless you Erik!Great employees are the lifeblood of great companies.
-
September 2021 by chris endres
HORRIBLE EMPLOYEES!!!!!! Are a direct reflection on the management! Walked into the garden center and approached two employees whom were busy talking to one another and asked "where is the bird seed" said employee responded "it's inside"... ever been in a home Depot l, pretty big place!cl Clearly my shopping there was inconvenience to them!!! Never shopping there again.......FYI I work for one of the largest contractor in Madison and I decided where I get the materials for their jobs!!!!
-
September 2021 by Terry Bowes
Couldn't get anyone to pay us attention until I went and stood by their desk near appliances. I know everyone is overworked, but you still have to give some priority to the folks showing up in house, the 4 stars would be 3 if not for that consideration.
-
September 2021 by Mary Hodel
My water heater sprung a leak Friday night. I called Home Depot on Verona Road in Madison Wi and ordered a new water heater. About 15 min after ordering a representative from Home Depot called to set up an installation time. Shortly a plumber called from KJM plumbing to verify a time to be on Monday morning. The plumber arrived right on time with my new water heater and by noon I had hot water again. After the bad experience of mopping up the floor at night, the installation went very smooth. Thank You Home Depot and especially thank you KJM plumbing. Every one was polite and respectful.
-
August 2021 by Irene Finzel
Store was clean. There was no one to help me. You had to wait in a generic line to check out and they sent you to open check out. I wanted a human to pay cash, they sent me to self check out where I had to use card. I even said I wanted a human and the girl goes I'll help you, I was like no. But I wasn't going to throw a Karen fit, so I just did what she said and left. Scratch shopping at home depot off my list of places to shop anymore.First and last time to this store.
-
August 2021 by Adam Chisman
Web app doesn't work correctly and curbside pickup signage doesn't have a phone number to call. Looked the phone number up myself and couldn't get anybody to bring out the order in a timely manner.I sent my wife yesterday to pick up the same order and she came back empty handed.
-
July 2021 by Julia Sherman
This is a great store, the staff is knowledgeable and extremely helpful. Today the self check out staff ran outside to get me a cart when I had trouble carrying my purchases. They always have time for questions or to explain a product.
