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November 2023 by Greg B.
Last year my car was rear-ended. My first instinct was to take it to Caliber Collision in Germantown because I had a good previous experience with Goff's Auto Body and Caliber bought them out, but the estimated repair time from Caliber was longer than I hoped for so I looked elsewhere. 1Collision County Line had excellent reviews on Google and claimed they could get the repairs done faster, so I gave them a shot.The friendly customer service and the fact that my car eventually got repaired correctly are the reasons this isn't a one star review. At this point I don't remember the exact number of times I had to take my car back to them because something wasn't installed correctly, but I know for a fact it was at least three times, which made the total repair time longer than what Caliber had quoted me at.In one instance they installed the rear windshield wiper incorrectly, so instead of wiping up onto the glass it was wiping down onto the spoiler and scratching both the glass and the spoiler. After they replaced the scratched windshield, they didn't seal it properly so I had water leaking into my hatchback's trunk area. Finally, one of the rear parking sensors came loose and my car's proximity alarm was freaking out because it constantly thought I was going to hit something.It got to the point that I considered taking my car elsewhere when something new would pop up because I couldn't trust it would be fixed correctly, even though it was all covered by the insurance claim 1Collision had open and I probably would have been charged out of my own pocket elsewhere. As I said, my car eventually got repaired correctly, but I won't be using their services in the future unless I have no other choice.
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November 2023 by Kim Ingram
The car was perfect inside and out, which was a bonus. I dropped it off after traveling out of town with kids.
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September 2023 by JYANG
I bought a new car two weeks ago and just recently noticed a few minor scratches on it. I stopped by to see if it’s something simple enough they can fix and to see what the cost was going to be. The receptionist that helped me got started was friendly and helpful. She walked around the vehicle with me and I pointed out where the scratches were. While I was waiting back in the waiting area a gentleman by the name of Jim came to update me that they can remove the scratches, just not at that moment but if I was to wait about an hr they can get to it. Less than 10mins go by and they were completed! I appreciate the great customer service and no cost fix. I will definitely go back for future repairs if ever needed and will recommend 1collision to friends and family.
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August 2023 by Emilie Goldbach
Took my car there for a bumper repair - they fixed it extremely fast and took all the details into consideration. Customer service was awesome and they got me a rental car to use while my car was being fixed which was so nice. Would definitely recommend! My interior was also cleaned upon return which I loved.
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August 2023 by John Sobczak
1 Collision was the premium place to take my car in for hail damage repair recommended by my insurance company. I had hundreds of dents all over the car. They worked on it for five days, which included a hood replacement, which needed painting and sealing. The car looks like new again, perfect paint match, zero dents. Very happy.
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July 2023 by Susan Holtham
I am more than happy to give 1Collision’s service a five star review for the many years they have done auto body work on my cars. The estimates are reasonable and in the ballpark when payment time comes, hence no surprises. The 1Collision team has excellent customer service and they take the time to give full explanations for questions. Most of all it’s a pleasant environment to be in when I have waited for my car or the rental car. Thanks 1Collision!Services: Painting
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July 2023 by Christopher Hall
Amazing customer service. Kept me updated the entire time and was ahead of schedule on the initial completion date. Highly recommend you will not be disappointed.
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June 2023 by Brandon Medved
I cannot say enough great things about 1 Collsion! They have detailed several of my trucks now, and always turn out perfect! Recently I took in my work truck for a new bumper, and it turned out better than I expected! Everything was done in a timely manner, communicated well, and went above and beyond with an under body coating. I would highly recommend this team for any of your body repair needs!Services: Body & Trim
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May 2023 by Jennife E
We have used 1 Collision three times in the past two years. Every time they go above and beyond. Very friendly and accommodating! One plastic piece was missing after repairs. They offered to drive it out to my house to complete the job!! We will use them for all our auto body repair work! My car didn’t look this nice when I bought it! Wow! Thank you!Service: Body & Trim
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April 2023 by Robyn Harshaw
Fast service, friendly staff, and communicated every step of the way! They were not in my insurance network, but assured me, it would not be a problem, and they were right!Service: Body & Trim
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March 2023 by paffer67
As an industry insider (cannot tell you what I do, but you can probably guess) I wish there were more than five starts to rate this business with. In an era where customer service has sadly gone away, Chantal and crew always exceed my expectations. They never over promise and always over deliver, especially when compared to the large shops like Mander and Caliber. Second time with them....I hope I am not in another accident but will gladly come here if I am!
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December 2022 by chris garven
Very happy service was outstanding they did a great job on the repairs I would highly recommend them to anyone needing work on their vehicleServices: Paint repair
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December 2022 by Evan Petrie
Jim and staff are always so nice and willing to help. I sat in the lobby waiting for my car for a little while and heard how busy of a day it was, but all calls were handled with equal courtesy and interest in providing whatever help they could.
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October 2022 by Richard Reese
My son had an accident and his car needed body work done. The team at 1Collision did a great job explaining the process, kept us informed, and the quality of work was excellent.
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September 2022 by Michele Szidon
Work on my car here was completed quickly and professionally. FromThe time of getting the estimate to scheduling to pick up they were so easy to work with. They kept me posted on how the repairs were going and even finished ahead of schedule. Will definitely use Jim and his team again! Thank you!