-
August 2023 by Gretchen R.
The pharmacy is terrible. I spoke with a tech and couldn't give me any answers on my prescription that was to be transferred to a Walgreens. The pharmacist got on the phone and stated he doesn't have time for this. I tried to explain my situation and he just hung up. He was talking over me the entire time. Walgreens contacted them and they said I have no prescription even though I had a text that day stating I need a refill. Terrible place.
-
June 2023 by It G.
Rude Pharmacy Manager. The rest of these reviews should tell you the story.
-
March 2023 by Google user
Wish we could use Walgreens for our prescriptions. CVS is predictably unreliable when it comes to filling them.
-
March 2023 by Troy Thompson
Wish we could use Walgreens for our prescriptions. CVS is predictably unreliable when it comes to filling them.
-
January 2023 by Janet H.
I am ill over the weekend (I suggest do not get ill over a weekend), called my doctor's office and had a prescription called in Saturday to Menomonee Falls CVS. Called to see it if was ready to be picked up and the automated voice said pharmacy was closed. Called Sunday at 10:45am to see if RX could be picked up and Automated voice said RX would be ready Wednesday, not today. Finally reached a live voice who said they needed a doctor to fill out a form first for insurance. I let them know I would just pay for it myself, and then was told they do not even have the RX at their pharmacy and need to order it. Why did they not contact me Saturday with this news?
-
December 2022 by Rhonda Jacobson
Poor service. Inept pharmacist.
-
January 2022 by MyOwn PrivateNidavellir
Never even made it past a phone call to the store for information about covid testing... The employee who answered was rude, dismissive, and parroted what I literally just said to her. In this time of medical uncertainty and an urgent need for professional answers, CVS falls terribly short of even the most casual expectations.
-
January 2022 by Matt Maynard
CVS pharmacy website sucks. Trying to schedule and appointment. It shows available locations but it won’t work
-
October 2021 by Jen M.
If you value your privacy and HIPPA rights, do not go here! Picked up a prescription on a Sunday during a Packer game. Game was blasting on a huge big screen tv in waiting area. Meanwhile the pharmacist shouts to me from the back (does not even bother to come up to the counter) for my name and prescription information. Disgusted that my insurance makes me use CVS. Worst pharmacy and customer service.
-
April 2019 by Anonymous 7.
In December 2018, I went to my regular physician and during my visit I was asked if I wanted to get a Shingles shot during my visit. I told them I had the shot several years earlier at CVS in Menomonee Falls. After checking the Wisconsin Immunization Registry, my doctor told me that there was no record of me receiving the immunization. I contacted CVS. The pharmacy told me I had to call an "800" number. I called and was transferred around nine times. Ultimately, I was told that I had to call the pharmacy again. I have been "screwing" around with CVS Menomonee Falls for almost four months. They acknowledge that they gave me the immunization, however they neglected/don't know/don't care about entering the information in the registry. During my last call with CVS Menomonee Falls, I was asked by Tim, "I'm just curious. Why do you care if it is entered? The shot is ineffective anyhow." I find their skills to be incompetent and their work ethic to be unacceptable. Needless to say, I will NEVER go back to their pharmacy.
-
March 2019 by Jean K.
Absolutely TERRIBLE EXCUSE FOR A PHARMACY. They don't know how to Bill Medicare! They don't know how to find out and explain to customer why something isn't being covered (ie, prior auth's) They don't send necessary paperwork to Md's office for processing. The Asian Pharmacist lies to your face, after looking in the computer, has NO CLUE what he is looking at. Young African American desk help is at rude as can be! On phone as well as in person. Should not be working with the public! Save yourself from complete, utter, frustration people, and find yourself a different location! These people can't help you!!!
-
February 2019 by Heather R.
Dropped prescription off at 4pm , lady was rude and not friendly said it would be ready between 730-800 pm, came at 8pm in a snow storm said 20 more minutes came 30 minutes later and said sorry we are out of your pills. Asked for prescription back and she said nothing and pointed and laughed with pharmacist and the pharmacist cane and gave me my prescription with no words and smiled and that was it! Worst place ever and horrible service