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November 2023 by Sawyer Link
Great Staff in the pharmacy and try their best to get everything ready and most convenient
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October 2023 by D Schaub
Waited 10 minutes to return one item.Store service sucks. I’m not talking about the Pharmacy personnel.
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October 2023 by no1gpangma
What a scam !!! I got what's supposed to be a 30 day supply of my meds the last two times here. First prescription I received a total of 14, and the most recent one I received 27, and amazing enough, I paid the $35 copay both times !! This for a very common type 2 diabetic medicine ! They should offer me the rest cost free to complete the order, as they're getting paid for it.... I'm switching to a different pharmacy!
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October 2023 by Jill Levy
Yesterday morning I had 3 refills to pick up. My doctor sent in 2 new prescriptions for an illness as well. I received a text saying that there was a problem with one. I tried to call the pharmacy but their phone lines were down. It turned out to be every local store. After trying for over an hour I called the corporate office. After being on hold for the pharmacy department for almost an hour the woman was not helpful, but extremely condescending, as she told me that "these things happen" and to wait for their lines to be up. After another hour I finally got through and was told that they were ready. There were 3 cars in front of me, but I waited. When I get to the window a voice asks if I have a barcode. I have no idea what she's talking about. She asked if I received a pickup text. I told her I confirmed over the phone. She said that I could get out of the line, she'd send me a new code, and then I could try again. As there were now multiple cars behind me I said no. A guy comes to the window and asks again for my barcode. I explain that I confirmed verbally, and am picking up verbally. Instead of just starting my pickup he goes into this long spiel about "how busy they are", and how their customers should be "stepping up to help them". I'm 63. I don't do barcodes, QR codes, or anything else. I also don't do the representatives job. Last night I open one of the meds and it states that the instructions are attached. They weren't. So I call this morning and the guy tells me that they are attached. I had to tell him that they weren't 3 times before he stopped telling me where to find them and actually heard me. Poor service, no dosage instructions, what else could be going on? Scary.
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October 2023 by Kyle Ashley
Screwed up my prescription then disabled it and blatantly lied about it to me and the doctor's office. I'm filing a report to DSPS
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August 2023 by Chris Chesnic
Visited cvs on Appleton ave in menomonee falls. When I entered there was an elderly lady being taken care of and gentleman behind her. I could tell the gentleman was getting upset. A pharmacist came by and opened up another lane because I think he could tell too. I kept my calm and approached the desk when it was my turn. I have the employee named “Tin” my last name and date of birth. He simply pointed at a sign that shows a barcode and looked dumbfounded. I said I don’t do those apps I just want to give you my last name and dob. He then said oh it’s not an app. I told him no and I was in a rush. He was giving me attitude like I was wrong. I told him I wanted my medication and bronchaid. I had to tell him three times to get bronchaid. He kept asking what I wanted. Then I told him my dad is dying in a hospital and he didn’t acknowledge it and kept wasting my time. He slid the box of bronchaid under the plexiglass and said. Can you make sure that’s the correct product? What!!! Why would he egg me on like that. This employee needs customer service training in which he can see when customers are in a rush and hurry along the process. And not treat them like he did to me. I was so offended by him that I’m going to the cvs at target from now on. He may come off as if he’s doing everything right but he’s not. He’s wasting the customers time and giving them attitude. I have been in customer service for 25 years and I can tell you he needs training.
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July 2023 by Andrew Musial
Horrible customer service from the pharmacy and the pharmacist. Each time I go in the store they are more interested in finishing their personal conversations before acknowledging me waiting by their register. The drive through is fine, but get an attitude from the pharmacist if I don't have their code to pick up medication. They give me a hard time when they have to type in my name and dob, and I am tired of the pharmacy and his belittling attitude. This place could use a course in customer service.
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July 2023 by Dani Vivian
My pills look very dirty and they are visibly smudged with black spots. I will make an official report with OSHA since I have documentation but I wanted to draw attention to this in case other customers have had this experience. I want to advocate that the employees at cvs practice safe hygiene as have never witnessed a pharmacist washing their hands, but I see professionals scratching their noses, coughing, sneezing, handling money, etc. These hygiene practices are especially important for people with compromised immune systems and I don't feel that Americans really understand hygiene even after the pandemic taught us to sing twinkle twinkle little star. It's just concerning to me that I feel safer going to the street for medications that aren't dirty compared to going to the pharmacy.
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July 2023 by Ricardo Nunez
I went to the minute clinic there for STI testing. The lady could not find my vein to get the blood sample, tried THREE times and failed at all of them. Then she said she would just make an order for me to go to quest diagnostics. Now I still have to get my blood drawn but have three bruises already. Why do they have incompetent people here?
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June 2023 by Keith Schneider
Used the drive through pretty slow order not fully ready
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March 2023 by Skyler A
I cannot reccomend you send your prescriptions here. The staff is great and nice, however, they consistently run out of stock of prescriptions and are slow to notify you.I found out 5 days after I had a prescription sent there, that what I needed was on backorder and it would be days or even weeks to get it refilled. This has happened quiet a few times now and I can no longer in good conscience keep going there. This isn't the first time and it has been this way for multiple prescriptions now for multiple of my family members.I plan on using the walgreens across the street going forward. They are the ones who ultimately full my prescriptions when CVS can't, and they are open longer.
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January 2023 by Janet H.
I am ill over the weekend (I suggest do not get ill over a weekend), called my doctor's office and had a prescription called in Saturday to Menomonee Falls CVS. Called to see it if was ready to be picked up and the automated voice said pharmacy was closed. Called Sunday at 10:45am to see if RX could be picked up and Automated voice said RX would be ready Wednesday, not today. Finally reached a live voice who said they needed a doctor to fill out a form first for insurance. I let them know I would just pay for it myself, and then was told they do not even have the RX at their pharmacy and need to order it. Why did they not contact me Saturday with this news?
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October 2022 by Joe Martin
They filled my diabetic test strips with the wrong kind, and will not return them. I will have to buy the right ones at Walgreens across the street. They are rude and make a ton of mistakes. CVS should close this store it is worst pharmacy in metro Milwaukee..
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September 2022 by Michelle Iam
My first time in a CVS (I'm more of a Walgreens girl) and I was pleasantly surprised! Not at all what I expected! It was more like a mini Target store!Clean, well stocked, had what I needed and was a quick in and out with the self checkout area.
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September 2022 by R M
Needed s covid test, results in 1-2 days later....5 days finally get a message saying the test was labeled wrong... There was nothing wrong with that label my name and birthday was on it the 2 most important things and they were correct!! I think they never collected them and then collected them too late!! Do not ever depend on this CVS at least if not all of them for a covid test, go to Walgreens Save your time! Complete waste of time