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January 2024 by Angel Brown
Superb customer service!! The level of professionalism and thoroughness that I received at Falls Muffler and alignment was great.The service, the communication, the pictures that were taken to actually show the repairs of my vehicle was phenomenal. That was my first time having repairs done, but I will forever be a customer.
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January 2024 by Michael Hartin
Falls Muffler & Alignment did a very good job with my brake issue. I appreciate Tom, Mike and Jason attention to solving my car's braking issues. I will be back to resolve the exhaust issue they discovered.Thank you all!
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December 2023 by randy kohler
Outstanding service with a level of professionalism and quality that surpasses the dealer experience. The engaging and pleasant staff, coupled with excellent communication, truly elevate the overall experience.
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November 2023 by Jennifer Christensen
They are fast & efficient. They always do a great job. Our family has been coming here for many years.
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November 2023 by Andrea Burczyk
They always do an awesome job, they keep you informed, it was definitely painlessI, it’s done on time everytime! Jason is great he’s very knowledgeable, and honest, which is very important to those of who are clueless. They always take the time to explain everything so that you stay informed! They never do any work unless your completely informed before they begin. So there are no surprises when it’s time to pay’ I wouldn’t take my car anywhere elseService: Auto engine diagnostic
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November 2023 by Max Paulus
Had them replace the tires on my car. They were very accommodating, friendly, and the price was low. Will use them for other services in the future.Services: Tires
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October 2023 by Gilbert Garza
They seem nice, polite, easy to talk with. Called me first with situation, good thorough explanation of repairs needed, transmission cooler lines rusted, leaking, repair cost was fair. Work done promptly.Service: Transmission repair
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October 2023 by michael schwarz
Wonderful and friendly staff. I had an unusual circumstance where my car had to be towed and was diagnosed with a blown engine. Tom was great at helping me out to find possible options to fix or replace engine. This took a couple months and Tim accommodate me keeping the car there while we figured it out. I live near Chicago so this all had to be done over the phone. Thanks for all your help.
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October 2023 by Paul Chmielewski
I had a 8 AM appointment and they got me in right on time! My car needed exhaust work and it was done the same day and for a great price. I highly recommend this place. Great on updates too!Service: Exhaust
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September 2023 by Diane Imes
This company is a pleasure to work with. They have serviced our two vehicles for an array of repairs over the years and have always done an excellent job.Services: Exhaust
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August 2023 by Erin M
Superb service, as always. Dropped my vehicle off (exhaust issue) on Monday, know they were busy, but might have a chance to look at it, order parts, and service it Wednesday.Monday afternoon I get a call "Your car is ready; a phalange was broken, we welded it back together and you're good to go."I feel anywhere else would've opted for the $$$$ system replacement and it could've been days. I appreciate the effort they go to to make a repair rather than replace whenever possible.Integrity.That's why the whole family is serviced here.
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August 2023 by Roman Smith
A couple years ago i was sold a car that came with many problems. The car was fine the first 2 weeks. Then it started to give me a headache. Initially i wanted to take it to Falls Muffler but i felt the people who sold me the car should fix it but thats where i went wrong. Within the first year i must have taken my car in for the same problem AT LEAST 10 times no exaggeration.I felt i shouldnt have to pay since i JUST drove it off the lot so that is why i took it to the people i got it from. Ive dealt with Tom the previous times ive been to Falls Muffler. Tom seemed to be a straight shooter and helped me in the past with what i thought to be honesty and also loaners.I finally submitted and took my car to Falls Muffler and this time i dealt with Mike. Mike, like Tom seemed to be honest and thats all i truly want from a mechanic. It goes a long way for the consumer and builds good relationships. I couldnt be more grateful and thankful even though the job costed more than i was hoping to pay. But Mike really took care of me as well as the mechanics; who i felt did a very solid job. Even though people may not listen i recommend everyone who had car troubles to go to Falls Muffler including my father who was also pleased with the work. I cant stress enough how much i really appreciate the honesty and good solid work put in to my vehicle.
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August 2023 by blkdeath 210
Only reason for the 3 stars was the time it took to get the work actually done. 1-1/2 weeks to get it looked at and 2 more weeks to get it done. Also an automated app spammed me throughout the experience. Work seems solid so far though and the price was average, think it was around $100 an hour for labor, but very professional and friendly.
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August 2023 by Melissa Schenk
Honest, quality work and reasonable costs. Highly recommended. We've been customers for about 5 years.Services: General repairs & maintenance
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June 2023 by Allen Abrahamson
Falls Muffler always does a great job fixing our cars. There honest and answer all my questions. We have been coming here for a few years. I will continue using them, and have recommended them to others. Thanks Tom, Mike, and crew.Service: Exhaust