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February 2024 by Barbara Cox
Very pleasant interaction with all employees. Found a problem when checking to install new tires and brought it to my attention. The only downside was they could not reset the sensors. Same happened at other dealer. My mechanic then did it in 30 seconds. So, don't know the problem.
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February 2024 by Paul LoCicero
Friendly efficient and I like to support our local community
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February 2024 by Daniel Gopalan
Excellent repair place, good customer service. Will definitely go back here again
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February 2024 by Frank Showers
Service was good.
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January 2024 by EmilyMarie Browne
They were prompt. Replaced my tire and balanced in less than a hour! Great Franchise ?
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December 2023 by Emilymarie Browne (EM)
I had a blow out, and put on my spare. I took my mag wheel to replace the tire with a new one. The crew was super fast, and replaced within a couple of hours
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December 2023 by James Hebda
Exceptional service. Fantastic employees. They got me in the next day as I had a tire that had a screw in it and was unrepairable. They got my vehicle done faster than I thought. I would highly recommend this shop
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December 2023 by Bob Kay
Needed air in my tires. As busy as they were, they helped me out. Made my day. Nice clean shop, cordial manager.
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October 2023 by Mark Wucherpfennig
Should be a negative. I called had car problems probably a bad air conditioner compressor. Was told if i had it towed over right away they could probably quick look. Had car towed. Talked to them 3 days in arow. Asking about it. They just said havent looked at it yet. Today im told that be next week sometime. Really. I told you what it probably is. I can diagnose that in parking lot in 5 minutes. Had i been told next week i wouldve went somewhere else.
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October 2023 by Beach Dreamer
Very helpful and professional. Tires plus down the road tried to bait and switch tires trying to sell a cheaper less quality set of tires because they thought they could trick a female into paying more getting less. Shame on them! Highly recommend Firestone complete auto care ?
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August 2023 by Crystal Kathleen
Workers in here are unfriendly and rude. My tire got flat in front of their store and I can't afford the $245 for a brand new one and this man watched me lay in his parking lot trying to get off my rusted tire for 3 hours from 730am to current it's 10:21. He keeps coming out making slick remarks saying he could have done it faster or if I'd pay him he'd have it done by now. Went inside defeated going to spend my last $200 I have, after so long of trying to get my rusted spare off and after his jokey jokes he tell me he can't fix it til Thursday. All I gotta say is have some decency. Wasn't looking for a hand out, just some help!
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August 2023 by Melissa Twitty
Made my appt online, once it was confirmed I drove to Menomonee Falls which is 30 minutes from me. I pulled in front of one of the bays and waited for one of the staff to greet me. They didn’t so I parked and got out and went inside. Once inside I was told that they tried to call me to tell me that they don’t have anyone on the weekends to do service work and they actually close at 4. Mmmk well my appt was at 4 and was confirmed and the google listing states the hours are until 5. So that’s weird. Thanks for wasting my time!
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July 2023 by thomas poskocil
I’ve had a good experience with this Firestone, however it comes at the expense of a different Firestone that disappointed.The service experience was good I received a detailed estimate, and they worked with me on what I could and couldn’t do at the time, and am about to return to finish estimated work.
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July 2023 by Harry Kaklik
Don’t even try to schedule a service with them. I have had a 1pm so called “$30 deal oil change” appointment with them and I have specifically scheduled an appointment to make sure that I don’t get any problems but arrving into store, manager named “Fred” made me wait till 1:15pm to even check me in to later say “It’s corporate that schedules in website and we cannot do your oil change”. Later He showed other people scheduling in and how he will not do their work too. I drove 30 mins to arrive to that location and will never go to any other firestone locations ever again.
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July 2023 by Kia Lo
Don't waste your time going here. Poor customer service with excuse. Does not take your vehicle even if you get it scheduled online. I took my car else where and gave Midas the business.