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February 2024 by Goob Goob
The managers (mostly Krystal) were mocking their mentally impaired staff, and they were pressuring employees to break ethical guidelines, like cutting off price tags on newly donated items and doubling the original prices.
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February 2024 by Matthew Watson
Great prices, very clean and well organized.
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January 2024 by Biser Biser
Employee tossing houseware glass in cart. Making a ton of noise and breaking glass through cart and on the floor. Followed by wiping shelves of items into cart and garbage onto the floor. This type of behavior was disruptive and made our experience unpleasant. Perhaps employees should be trained on how to carry out tasks with respect to your patrons in mind instead of making it about breaking items and making a scene.
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January 2024 by Ryan Lucas
This location's rollout of the "refreshed" loyalty card program is a complete dumpster fire. A whole month where you can't redeem points is crazy. During the busiest month of the year. Especially because other Milwaukee area Goodwill locations have been redeeming points as usual. Hopefully they read their training manuals so this is available in January.
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January 2024 by Brian Reiser
Update your site hours to be accurate, the store is not open on Christmas Eve.
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December 2023 by Annie Thao
The dressing room lady was extremely rude. Even gave me an “ugh” because I forgot to put the cart at my door.
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December 2023 by Dominic Marchese (Dom's Cards)
They just post ebay prices now. Not worth it unless you get really lucky and they price something wrong.
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October 2023 by Sharon Murphy
The manager krystal is one of the rudest managers ive encountered. Shes power hungry, bosses people around, and takes her title way too seriously for a thrift shop. Goodwill also makes you discard the next color tag that will be 50 percent off so you cant get that deal. Krystal has had several leads and managers walk out on her and the regional manager does nit do anything about it. Dont work for someone who is entitled in life. She shows favoritism, snarkiness and a huge snob torwards customers and employees, and is not customer service friendly. Do not support this store.
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August 2023 by kathleen stadler
The last three times I went to Goodwill at this location, I was very disappointed at how the shelves were just jam-packed with a bunch of junk / trash. This used to be a very nice goodwill, but not anymore.
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August 2023 by John Stasiak
Everythg is Expensive. Shelves are so full they overflow. There are carts on the aisles filled with products. They need to drop their prices to move this stuff.
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May 2023 by Adilynn Hansen
My friend and I normally go to this location. While we were coming out of the fitting rooms a worker named wendy who already appeared to be in a mood rolled her eyes and made faces while we were putting our unwanted items on the rack. I’ve had issues with this worker in the past. She’s been very rude and makes me not want to go to this store. Very sad how one worker can keep me from going to one of my favorite stores. Do better goodwill. #firewendy
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May 2023 by steven ebert
Me an and my fiancé went to the Goodwill in Menomonee Falls Wisconsin. I found a wedding dress to try on and I asked my fiancé to help me in the dressing room because I was struggling to zip it up in less than not even a minute that my fiancé was helping me, an African-American goodwill employee, a woman started pounding on the dressing room door, almost giving me a heart attack yelling at us in a loud and direct voice, saying that he couldn’t be in there whatsoever, and my fiancé repeatedly said I’m helping her zip up her dress. She was very rude and even after we left the dressing room followed us up to the front of the store. We are never going back to good will in general, especially this location. Very rude service.
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April 2023 by Ria Crooks
I usually love shopping here, but when I went to the fitting rooms, it seemed like the worker “Wendy” had an attitude from the start. When I came out of the fitting room, my daughter wanted to climb under the cart, I used to do the same thing when I was little, whatever! Wendy had to say “why you letting her do that?” I responded “because she always does” and Wendy responded “WOW” and started talking under her breath as she walked away. I wish people would mind their own business and let THE PARENT do what a PARENT does. She really needs to learn to mind her own business. I’ll be going to other thrift stores from now on. I definitely don’t like this one anymore. Just because of Wendy.
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March 2023 by Chandler Langmann
Gotta say this might be the worst run goodwill I’ve been to! Insane amount of items shoved everywhere with little to no organization or differentiation amongst them, frombooks to clothes, shoes, electronics (and all other areas I looked at ) it looked like a twister came through. Prices were 2-3x higher for anything I picked up than other goodwills I’ve visited. Kind employees but leadership has let this one go off the deep end. Would not recommend. You’re better off hitting a department store or Facebook marketplace or EBay with these prices
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February 2023 by Led Zeppelin
This store is way over priced on items. They bring out items that are broken so you need to examine them very closely...no returns. Anything really good goes on e-commerce or winds up at the managers home - guaranteed.This new black manager turned a really nice second hand store into a inner city looking dump. What a embarrassment for the community.
