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January 2024 by Precious Smith
I had the pleasure of meeting Erick he helped me with getting my ring sized and answering my 20 mins worth of questions not once did he make me feel rushed or as if he was wasting his time by answering my questions even though I wasn’t buying anything
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January 2024 by emma wenske
The associate that was helping me was super rude the entire time I was there. She made me feel like a problem and that I was inconveniencing her by having to call another store. I should’ve gotten her name but I just wanted to leave.
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October 2023 by Nova E.
Great experience working with Erick! He helped me pick out a gift for my Mom for our wedding and even advised that if I just waited a day there would be a sale that gives me 25% off. That’s good salesman ship. He was also great to just chat with which is a nice change from the trend of younger workers not being great at customer service. I highly recommend this location. Great selection, great people!
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October 2023 by Lisa Zylka-Wicke
My husband and I recently upgraded my wedding set. I wore it for a while, and ultimately decided it needed to be resized. Mattie made sure that my new wedding ring would be back in time for me to wear to our daughters wedding. She definitely went the extra mile to make sure and put a rush on the order. Customer service was outstanding!
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July 2023 by Morgan Bayer
Monica was a lifesaver when I lost my diamond. She made sure everything was up to date on the accounts and that all the records were there to help make the process a million times easier!
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July 2023 by Amber Forbes
Donna is so kind and made my experience so delightful! Her smiling face made my day so much brighter!
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June 2023 by Ricki Thao
Maddy and Tammy took care of our purchase today and we couldn’t have been happier! With just them two, they made sure all customers were taken care of in a timely fashion and as satisfied as they can be with their selection and options. I went in not know what I wanted and they were able to show me different combinations and ideas. Couldn’t have asked for better sales representatives!
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June 2023 by Daniel
Bought my fiancés engagement ring here. Being a younger couple we were concerned about being taken seriously in this environment. Monica made us feel entirely welcome and did not rush us through the process. We found a gorgeous ring we both loved at a great price.
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June 2023 by Gabby Ware
Donna and Monica were amazing! They took care of all of my needs and were super nice in the process! They are very efficient and knowledgeable. Thank you!! I will come back again for my wedding band.
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June 2023 by Ron Burkins
About a year ago, we were in the area and stopped in this Kay Jewelers location so my wife could look for a ring. Mattie helped us and ultimately guided me to easily purchase the ring my wife wanted online.This past weekend, after being frustrated by the level of service we received at the Janesville location, my wife suggested we take the hour drive to this store. Not only did Mattie remember us, but immediately, she offered to clean my wife's rings while she showed us the diamond earrings my wife wanted for Mother's Day.The level of sincerity, professionalism, and care for us exhibited by Mattie was unparalleled by any sales associate in any of Kay's stores near our hometown of Rockford, IL. Needless to say, when the need arises to purchase any jewelry in the future, we will definitely give Mattie a call!
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June 2023 by Jawaun Battle
Donna Monica were so helpful. They helped me get the perfect birthday gifts for my wife, and even helped me get a little something for myself. Great customer service
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May 2023 by Barb Taggart
Mattie does an exceptional job serving her customers! She remembered me and personalized our conversations. I feel well cared for with Mattie. Love the Menomonee Falls location.
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April 2023 by Roseann “LEXI” Way-Nollette
Both Mattie and Monica were extremely helpful, knowledgeable, accommodating and funny. Mattie went out of her way to make sure that my son had everything he needed for that very special day.
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April 2023 by Makal Evans
Great service by Donna, and Monica. They helped me with the whole process. Was very easy and friendly. Will recommend going to see Kay’s in Menomonee Falls, WI. :)
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April 2023 by Marlon
Mattie and Rochelle are great very helpful and friendly. Mattie answered all of our questions and sold us some great rings. Thanks you guys.
