August 2021 by Kimberly Carver-Wilder
"You work on commission, right? "Big mistake. BIG. HUGE."
August 2021 by Model Herbert
Very friendly and knowledgeable staff. They are patient and really take the time to assist you with your needs. The staff helped me pick out perfect gifts for my friends.
May 2021 by Gary R
Multiple rings that I have purchased for my wife had diamonds fall out. Very poor quality. She asked to have a ring repaired. They quoted her $1300.00. Another jeweler fixed it for $210.00. I would no longer recommend Kays and we have been long time customers.Just recently my wife's yellow gold ring went in for repair. After 2 months it came back plated in White gold. How does this happen. It went from being a beautiful ring to looking like a piece of cheap cosmetic jewelry.
February 2021 by Theopolis Pennington
Without going too far into detail for the sake of a surprise, I RECOMEND this establishment. ASK FOR MONICA. She was exquisite. From the moment I called to inquire on some a few shiny objects,, she was kind, helpful, knowledgeable, and welcoming of a multitude of questions regarding my purchase. The particular item I had inquired on was no longer available but Monica provided a recommendation, send over a few photos of it, and set the item aside so I could come examine and eventually purchase that same evening. Monica assisted in a few additional options as well as setting me up with free financing because you should always make your money work for you. I anticipate visiting this location again in the future. I look forward to the next purchase, and working with Monica again.Thank you, Monica!Pictures will be added after the gift is given.
February 2021 by Chrisovalandis Sideris
Keanna was really helpful and made my buying easy in every way thank u.!!
December 2020 by Meow Mama
Love the location. Nice size store with lots of variety of items. Very helpful professional staff. Friendly and patient. They will have all my business from now on. The manager is wonderful.
October 2020 by David Correa
Monica is a rockstar customer service maniac! She was helpful and professional . She goes above and beyond .
October 2020 by Kristine Meyer
Very helpful found our rings
August 2020 by Marquish W.
Excellent customer service ?
July 2020 by David Collins
The Kay Jeweler in Menominee Falls is outstanding. Ask for Monica she has helped us with all our jewelry needs including my wife's custom made diamond and pink sapphire wedding ring for the past four years. 5 star recommendation
July 2020 by Jermaine Pass
Monica was Awesome
April 2020 by Jamie Hays
My boyfriend bought a set of earrings a matching necklace for Valentine’s Day. The first day I put the earrings in, the stem broke off. My boyfriend took them back and they were sent in to be repaired. He went to pick them up, and staff member went to place them in the box and the stem broke off AGAIN. So he had to come back a 3rd time to pick them up. Well the matching necklace has a horrible design. The pendent keeps getting stuck on the clasp and I went the move it and the middle diamond falls out. I am very disappointed. This was my first set of real diamonds and it has been nothing but problems. I have only worn the set 3 times. Hopefully we can get a full refund. I guess he should have went to Jared.
February 2020 by Amanda Brasted
Only go here for your wedding rings if you want a life time of disappointment. They lie to you to sell more jelwery. They dont stand behind their warranty. They also dont have good customer service. I was told my ring can't be customized, when its already customized. Going to kesslers for now on.
February 2020 by L
Very poor customer service and communication. Called twice and stopped in twice. No one can there to help despite 2 to 3 people sitting there doing nothing.
December 2019 by Angela Mc Laughlin
Wonderful staff!! Great prices and of course beautiful jewlery