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February 2024 by Denine Hammond
Fast friendly service! I get monthly unlimited and it’s worth every penny! I go through the wash quickly then I vacuum and spray down the inside if needed after
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February 2024 by Lisa Mackey
Great carwash and service.They have upgraded equipment. Staff is courteous.
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February 2024 by Shanita Green
My name is Tracy E, I went to the car wash on 1/28 in menomonee falls, and the car wash ripped a small piece off my car !!!!!! I spoke with the manager and he assured me it would be taken care of and I trusted that. They stated someone would contact me with 3 days, no one called. I called the customer care number and they stated they have escalated my concern to the Regional Manager and they will call me. Once again no one called!!! I am furious, this place lies, and never follows up. When I called the store several times no one answers. I want my car fixed immediately and will also be filing a complaint!!!Update: After posting my initial review, I was told to called the corporate number that the owner left and spoke to Alondra a rep, who stated there is nothing she can do but send another message to the owner, and if they don't call me back she had no other suggestions. When I asked to speak to a manager she said there's no one I can talk to. Today I will be filing a charge with the court for the damaged to my car!
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February 2024 by Al p
Not a good shine or wash. The windows didn't get cleaned in spots,under the rear visor was still salt stained and the car was dripping wet due to poor drying system.
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February 2024 by fu yang
Basically paid them 27 dollars to scratch my car up
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January 2024 by Matt Schaetzel
My vehicle usually gets clean
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January 2024 by Debbie Harkness
Sometimes all the brushes are not working and it is a little annoying, but I do understand that they send a lot of cars through and it may be hard to know some are not working
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December 2023 by james mariscal
I wish I could rate less. The worst experience my wife went through the car wash ripped pieces off of her car. I went back and the workers found the pieces checked cameras took full credit sounded great. They gave me the steps to get it fixed since then it has been crickets they won't return calls.i went all the way up the chain and reached out to all levels and departments. We're they all state all that they can do is send an email but no response from any. I asked them to cc me so I can verify and they refuse. All I want is this fixed before the damage causes r further issues .***IN REPLY TO*****This must be Kenedy that responded you say it's a concern but as stated I contacted all resources as well as you boss you guys don't care and refuse to help that why at any giving time your location won't answer the phone that's why I stopped in yesterday to speak with you but I guess your there Thursday late so I will be back
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November 2023 by Nick G
Went for an oil change. They failed to secure the skid plate covering the oil pan correctly, leading to it becoming partially detached snd scraping down the interstate. Would not recommend.
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November 2023 by Lucie Studwell
$22.00 expensive for wash. Car had some dirty spots and still too wet for me.
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October 2023 by Phil Loyd
Very disappointed. The service at Mister Car Wash in Menomonee Falls use to be great and we washed our cars here since it opened.Lately the car wash has been broken with many of the brushes not working for months on end (we wash about 1 to 2 times/week). I asked a worker when it might be fixed and he didn't know. A week later when some of the same things were broken I asked to talk to the manager. She said she was the owner and I was shocked by her hostile approach. It was defensive for no reason, she accused me of exaggerating, and said that everything is working fine. I asked her to speak to my wife in the car to confirm her experience over the past months and she walked out but then started yelling and asked if I wanted my money back. I didn't before, but now I did. She yelled" why are you following me" and I was shocked as she just told me she was going to give me my money back. I waited outside and then she said she couldn't.This was a bizarre experience and I was very polite and just wanted to know when the wash would be fixed. When I said to her that my experience has always been customer service is first and the customer is always right she responded "that's not the way we do it here". Owner's are usually very easy to talk with but this person (she never introduced herself) was not and her evident disdain for this customer has spurred me to warn others. Be careful and let the customer beware after this poor experience.Finally there is a possibility she wasn't the owner but I will be contacting the corporate branch to request a refund at this point.Added 10/15Below is a "response" from the "owner" about "quick action" which never occurred. No resolution attempts were made by the owner although corporate has asked me to contact them and are concerned about this poor behavior.
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October 2023 by Steve
On the 22nd of September 2023 I pulled into the mister car wash. In Menomonee Falls I was greeted with a wave from an employee. She told me, I only waved at you because you had a wash sticker displayed on the windshield, yes In the winter months I had a subscription to the monthly washes. I had cancelled the unlimited washes for the summer the young employee came over and told me I’m wasting my money I should be spending the money on the monthly program, along with her other demeaning comments the list is too long to list here I said to the employee please don’t try to up sell me, which apparently set off a nerve in this person, her demons came alive her behavior she became verbally abusive the vulgar names she called me along with calling me a cheap f. k ranting about how she is so sick of people like myself telling her about, she lost me I had no idea what she was screaming about how we should be tipping $5.00 per visit I said excuse me why should I tip you ? at this point she became irate and started dropping the F word repeatedly in many different directions. My favorite part of this young lady dissertation was when she proclaimed I’m the manager. If she is truly the manager Mister car wash you may want to rethink whom you choose to represent you. Finally after her Verbal abuse the car wash the line moves too fast when I departed the wash my car was full of soap and full of water, and the vacuum was clogged. Mister car wash You need to hire competent individuals who can do the job.
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September 2023 by Harveir Black
I need my car washed!!! Their system is up to date and does not damage the paint on cars.
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September 2023 by sheniqua davis
Went to get my car washed yesterday, car was still dirty & has an out standing amount of scratches all over. I’m pissed. I normally get a hand car wash & didn’t have time so I stopped here & even purchased a membership. I will be canceling that ASAP. Wish I would’ve seen reviews before now because so many people are complaining about they cars coming out scratched up. This is unacceptable & I’ll be contacting someone regarding this issue
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August 2023 by B. I Fishing
The car wash is great . servicesHorrible all they do is walk around talk listen to the phone don't get you towels yaks can they fix the stuff and they catch attitudes. they need to work on they attitude .
