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October 2023 by Erin Kegel
Their website clearly offers curbside PU but you call and they don't know what you're talking about! I was put on hold for so long that I finally hung up! I'm on disability and the items I need are waaay at the back of the store and I can't walk that distance! I've used it many times before so I don't understand why they sound surprised when I call to use it? If they don't want to do curbside, then remove it from your website!
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June 2023 by Bob O'Haver
I have been their customer as Oconomowoc Roofing Co. for half the 45 years I have been in business. They sell quality products and have a service & parts department to service what they sell. The past 15 years I have worked with Mitch who has been a valued partner with my business to ensure that we remain viable in an ever increasing competitive marketplace. Ten stars to Neu's !
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February 2023 by Joseph Toth (G.I. Joe)
I really enjoy finding hardware stores like this.Not only is this a great resource for paint and paint supplies, but it's fantastic seeing that this staff is very knowledgeable in what they do.This hardware store is worth visiting, and I will be back.Joseph TothInvestigative R&P (Not for hire)
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February 2023 by Nick Cray
Very helpful, but little actual inventory to purchase: always have to order it and wait weeks.
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December 2022 by Robert Weisenberger
Stopped in at the service counter , to order a part for an air gun I was repairing , All these guys are Efficient !.! And Ron , back in plumbing , has always sent me away , with whatever I needed , for all the odd stuff I repair !! Excellent Service !.!.!.!
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December 2022 by Chris The Builder
We started using Neu's as our nail and tool supplier almost a year ago. I had been using my previous supplier since 2003. I couldn't be happier! Our rep Sam, is as good as they get.
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November 2022 by Jim McGuigan
Spectacular service and with a great selection of tools and fasteners and blades. They sell most of the better brands including Milwaukee Tools and Bosch. Their annual tool sales at the end of November is a great opportunity to pick up good quality for a reasonable price. They even deliver to job sites in many cases.
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November 2022 by Jerry Wick
The best hardware store in the greater Milwaukee area. I'm not exaggerating either. It truly is the best. Their tools, services, and hardware selection is unmatched. If you can't find it anywhere else in stock, Neus will have it. Not joking. Knowledgeable folks in all departments.
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November 2022 by Nathan Yeo
No knowledge no stockI went there because they sponsor Bob&Brian, Steve Csaban big mistake humorless guy with brown hair & glasses sold me a powerfrill without accessories and when I went back to get the accessories he played the I don't know I don't knowWell he didn't ask made sure not to ask and the more I told him the more he went into I don't know.At no time was there a your building ???? With ????? Your gonna need this and that. My customers who do that say, or contractors who do that kind of work recommend, if I was doing that I'd use....In fact when I put the $50 worth of other products I was gonna purchase back ...... he shouted you figure it out??? Yes that you don't want me or my kind in your store
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October 2022 by David Balistreri
I needed my Hustler tractor repaired and the service department at Neu's took care of my issues and got my tractor back in a timely fashion.
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October 2022 by Jonny O
I love Neu's. My zero turn, woodshop tools and tons on Red tools are from here including heated gear. Never had a problem until the last two times I went in to buy and ask questions about a Festool Domino, my first Festool purchase, not my last. First visit no one was available to help with questions or so I was asked to return. And given a business card for the "guy" to ask.I returned on Saturday, 10/8. No one near the Festool counter. No one to help, or answer questions. Milwaukee tool counter guys were slammed. The Stihl area guys wouldn't even make eye contact. How long should I stand there waiting scanning the QR codes to get the answers I need?Disappointed to say the least. I do not want to give my money to a box store, but had no other choice. $1588 spent at Woodcraft instead of Neu's all on Festool.Maybe its time to educate your help on Festool or dump the brand. I'll be back, but not for Festool.
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September 2022 by Will Klumb
Absolute best place around. Most helpful professionals of any hardware store I’ve been to. I won’t go anywhere else.
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September 2022 by William Neu
If your looking for service on your tools this is the only place to go, they will go above and beyond your expectations! If warranty’s apply or an old tool if fixable, this is where it’s at, special hats off to Eric, genuine and knowledgeable employee!!!
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August 2022 by Joseph Hills
Brought my wife's zero turn in for repairs. The store had the mower for almost 30 days, I understand the difficulty in getting parts, but the communication was terrible. If I wanted a status update I had to call. When I picked up the mower, Eric was unapologetic. I believe the only words he uttered was "cash or credit and your mower is around back". No offer to help load, not even a thank you. So far, good job on the repair but very, very poor customer service.
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August 2022 by Charlie Goersch
When you have reached the end with the big box stores, come over here to Neu's. All of the areas professionals know where to go for ALL their hardware and tool needs. Neu's is second to NONE. As a small carpentry company, we would and always do highly recommend Neu's to all of our customers as well as any and all fellow contractors!