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March 2022 by Sarah Gray
My wife and I went in today looking for answers about our current Sprint plan and having T-Mobile coverage. Treshon went above and beyond, answering all of our questions and even looked at our current plans. It turned out that we able to upgrade to T-Mobile phones, and that would clear up our spotty service, as the Sprint phones were no longer compatible with the network. He was very knowledgable about the products and above all else, was very genuine. We will difinitely be back.
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March 2022 by Marilu Retzer
Treshon was extremely professional and patient while explaining my new phone and setting it up. He was very courteous and kind the entire time I was there. Charles also assisted with my phone setup, and answered my questions thoroughly and patiently.
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March 2022 by Zach Otto
5 stars ALL-around. The guys, especially Trey, helped my mom and I receive new phones. We’re Sprint customers, and the guys helped us transition to T-Mobile quite smoothly. They were VERY patient, and helped us figure out our new phones. Thank-you again, guys.
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March 2022 by Laura Gazzana
My husband, son and me went to this location last night to switch over from ATT and had a wonderful experience! Trey, with the help of Diamond, gave us exceptional service and because of their knowledge the switch over went flawlessly! Personally they were also great to talk to and we honestly had a wonderful visit and I would highly recommend this phone store to everyone. TMobile I hope you read these because you do not want to lose employees like this!!!!!
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March 2022 by Pam Stanford-Kuntz
Today my husband and I were at T Mobile in Menomonee Falls. We were served by Treshon G. He was outstanding. We had a lot to accomplish, and he was patient, efficient, beyond thorough, helpful, and we think went way above the ordinary in helping us. T Mobile is lucky to have him, and we are grateful he helped us today.
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October 2021 by R Scherer
Last week my wife and I had the most incredibly satisfying customer service at TMobile’s Falls Parkway store in Menomonee Falls. We were looking to upgrade her iPhone 11 Pro Max to the latest iPhone 13. Alan graciously helped her examine and compare Apple’s various models, ultimately choosing an iPhone 13 Pro in desired blue color. Changing our plan to TMobile Military MAX further enabled us to trade in the older iPhone 11 and receive a $1,000 credit against the new iPhone 13 price. Result = upgrade at no cost.While Alan was processing the phone purchase transaction, store manager Brandon also shared information on the current Apple Watch SE $200 off promotion. Subsequently we also purchased this offered watch upgrade.These gentlemen quickly handled all setup and data transfer on new iPhone 13, installed phone and screen protectors, attached bands on watch, and answered all question on new devices. Not only were Alan and Brandon extremely personable and technically skilled, but both were rare examples of the very best in helpful and friendly customer service.We highly recommend this TMobile store for your phone needs.
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October 2021 by Shelly
I want to switch 4 devices from Verizon t T-Mobile. Walked into this very small store & was greeted by no one. After 10 minutes I finally had one of the two clerks ask to help me only to be told he didn’t know how to switch my account or sell me anything or sign up me up or basically anything but I was welcome to wait for the other guy. The other guy had a queue so I walked out.
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September 2021 by Richard Scherer
Last week my wife and I had the most incredibly satisfying customer service at TMobile’s Falls Parkway store in Menomonee Falls. We were looking to upgrade her iPhone 11 Pro Max to the latest iPhone 13. Alan graciously helped her examine and compare Apple’s various models, ultimately choosing an iPhone 13 Pro in desired blue color. Changing our plan to TMobile Military MAX further enabled us to trade in the older iPhone 11 and receive a $1,000 credit against the new iPhone 13 price. Result = upgrade at no cost.While Alan was processing the phone purchase transaction, store manager Brandon also shared information on the current Apple Watch SE $200 off promotion. Subsequently we also purchased this offered watch upgrade.These gentlemen quickly handled all setup and data transfer on new iPhone 13, installed phone and screen protectors, attached bands on watch, and answered all question on new devices. Not only were Alan and Brandon extremely personable and technically skilled, but both were rare examples of the very best in helpful and friendly customer service.We highly recommend this TMobile store for your phone needs.
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August 2021 by Steve Vinohradsky
We bought a phone from Costco (Very big mistake) after no service from Costco we went to this T-Mobile store. The manager took care of us. He was able to get our phone working and transferred our data over. Brandon did a great job and did not charge us. Very good service and quick. I highly recommend this location.
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August 2021 by Kristin Kelly
I beg to differ with a recent review of this store. The guy we worked with Brendan… Brandon? Was phenomenal! He knew the phones, could speak to every aspect of our account. He helped get us everything in order- yes it took some time but he was spot on. He DID call the manager for support and overall we got a great deal. What’s wrong with that?! I’d rather have an employee double check, get support vs make something up. That IS customer service! Just because you don’t get everything YOU want or THINK you deserve doesn’t mean you trash a business. Thank you TMobile.. and your staff (wish I could remember his name!).
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August 2021 by Katie Sherman
Came to this store one day after my G7 phone had done an auto update. The desktop was a mess. Needed help to clean up the desktop and weather app. Trey and Brandon were very polite and helpful and did a super job!! This is my favorite Tmobile store. I'll be back when I need help!
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August 2021 by Samantha Siebenaller
This is a 3rd party store. Staff is new and not trained and they do not know their promotional deals. Was in the store for 3+ hours. Employee was on the phone with his manager because he did not know what to do. And now, for the last week, I have been going to a different T-Mobile store, under the corporate umbrella, and they have had to re-work everything this store did incorrectly. If I could give them 0 stars, I would.
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August 2021 by Jay Garcia
Awesome store with awesome people they all worked together! some are new people they made sure they called the right people WHICH IS GREAT CUSTOMER SERVICE instead of just lying they made sure to get the correct information. I was very happy with store I dont even live close to the store but I come because they make sure they give me the correct information brandon and tyrae are AMAZING ! Will be back everything I drive a little over an hour just to come see them!
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August 2021 by Paul Siebenaller
This is not a corporate T-Mobile storeAll the employees are new and don’t know the plans offered or the phones offered on the planSpent hours here.Save yourself time and go directly to the corporate storeThe is a corporate store on Appleton and county line
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August 2021 by Tom Gonzo
Came in here for a quick phone question, awesome staff!