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February 2024 by Sue Regenauer
Great store experience
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February 2024 by Jakob Klawitter
Best AT&T in the company always helpful and kind and make sure any of my issues are taken care of.
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February 2024 by R Nelson
Bought the wrong phone cords in EC AT&T and got home and noticed we got the wrong ones. I then went to Menomonie AT&T to take them back and after I got home I realized the manager Jordan who waited on me charged me $19 for restocking..ARE YOU KIDDING ME!!! So I went back in today to ask about it and he wasn't working so the employee called him to ask why and Jordan told him since I bought it in in EC it would not help sales at the Menomonie store. They would not refund so I called customer service and they stated I should never been charged that as did the other employees at the Menomonie store. I got my money back but will NEVER go to the Menomonie store again!!!! Go to EC it's a much better experience for sure!!!!!
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November 2023 by Christian Adricula
Jakob was so cool and very helpful
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October 2023 by Sharon Weber
Went in Oct 10. The manager was very rude when I needed tech support, my husband had to go in a second time to get help as he refused to help me. This is the second time I've been in and said manager was impolite.
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October 2023 by Bill Van Beek
Rude employees, Don't expect any help if you have a problem after purchasing any product here!
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September 2023 by Robert Duerst
I was willing to take a chance and pay more with AT&T to get the benefits of in-person customer service from AT&T. The in person reps were great at setting up an account and accepting payment. However, the in-person reps told me they were not allowed by corporate policy to help me with any of the following items:*Transferring lines from a business to a consumer account*Having excess charges forgiven (e.g. I was provided a written quote that stated about $150 per month for service and $0 one time fees, and was billed over $300 for the first month service, plus an additional $150 in one time fees)*Cancelling accounts.To receive help with any of the issues I listed, corporate policy states that you need to call their help line. After four trips to the store, and six hours on hold with corporate I finally (I think) have reached resolution. I'm not holding my breath.If you need someone to show you how to use your phone, and are willing to pay a lot more for that service, AT&T is a fantastic option. I witnessed the in-store reps help dozens of people with simplistic phone issues (e.g. attaching screen protectors, setting up voicemail accounts, changing operating system settings). The in store reps are kind, personable, and left many of their customers satisfied.If you are reasonably tech savoy, you can go with a competitor like Google Fi, Mint Mobile, or Boost Infinite and save well over 50% for the same phone service. These competitors are cheaper because they don't have a physical store to staff and just have a lot less overhead. A big perk of most of the competitors is that their customer service phone systems and web portals are fantastic.
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February 2023 by Lydia Nelson
From the moment I walked into the store, I was treated like a member of the team. Derek helped me set up my iPhone 14. After everything was done, he offered to take me to lunch at China Buffet. Thank you for the best day of my life.
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December 2022 by Anita Klamm
Helped transfer data from my old phone to my new one. Wonderful helpful employees!
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October 2022 by Grey Tucker
I had an absolutely brilliant time getting help from the employee Derek, he was very knowledgeable and got me a wonderful new phone. Best service ever!
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October 2022 by Gary Guerin
Arianna was wonderful. She transferred my data from my old phone to my new one and hooked me up with accessories! Would definitely recommend to a friend
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October 2022 by Kena Marie
Ariana was such a sweetheart. Got me a new phone after I dropped mine in the river. Such a life saver!
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October 2022 by lisabow25
Ariana was such a sweetie! She helped me transfer my stuff to a new phone
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October 2022 by Carol Cassell
Arianna was wonderful. Helped set up my Garmin with my phone for the second time
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September 2022 by Delaney J
I recently purchased a phone from this store and had a wonderful experience with my salesman, Derek. He was kind and talked me through the whole process (I’m older so it can be confusing ?). Overall they made buying a new phone so easy and helped me choose the best phone plan for my needs.
