-
February 2024 by Whitney Wells
Austin and Myauna were amazing. From start to finish, they were so helpful, made sure that we walked away feeling comfortable with everything that we changed to our plan and added, and they offered awesome conversation throughout the entire experience. 10/10
-
February 2024 by Beth Sande
Austin G was fantastic. Not only did he help us get a new phone, but he also helped us find a lower cost for tv by switching to Direct TV streaming. I appreciated his helpfulness.
-
January 2024 by Barbara Levin
Austin was incredibly helpful. He is kind and so knowledgeable. What great customer service!
-
January 2024 by Nick Ruiz
The store manager Austin in the Mequon location was very helpful and walked me through a few of my very complicated account issues. I highly recommend you see him with any ATT issues you may have.
-
December 2023 by John McGuire
Austin, the manager of this store is extremely rude and provided THE WORST EVER customer service that I have experienced in my life. There were zero customers in the store yet he refused to try and fix my phone’s problem… instead he hands me a post-it note on which he wrote an 800 phone number. Like most big companies they want us to wait on hold for a long time before someone in India can try to handle our case.Rather than address my phone’s issue he tried to sell me a new service plan. Go to another AT&T location this place is TERRIBLE. Austin is both immature and unhelpful. He even called the police, after they spoke to each of us they sided with me.
-
November 2023 by Iva Katana
We had an excellent experience at this store today. We were warmly and immediately greeted by Austin. He was very knowledgeable, kind, friendly, and happy to help us in any way he could! Thank you so much, it's encouraging to interact with people of this caliber these days! It's evident this young person will get far in life.
-
November 2023 by Thomas Gamblin
Austin was outstanding - he saved us hundreds with phone and fiber upgrades - he is personable, knowledgeable, patient and attentive. He will not disappoint!
-
November 2023 by Ruth Weill
Austin was very knowledgeable and helpful with my mom's account issues.
-
October 2023 by Andrew Rinehart
Jared M. was very helpful in my purchase of the new 15PM the other day. Efficient and knowledgeable as I had a few questions while he got my new phone ready to go. Jared’s last step before I was walking away with phone was putting the screen protector on. He explained it has been a little tricker than older models with a new curve to the edges. With a little bubble at one of the edges he gave me reassurance if it doesn’t resolve and/or causes issues in the coming days come back and he will swap it out. 4 days later, I was back at the store, after 6 pm (the time he was suppose to work till) and come to find he waited the extra 45 min to see if I would make it. Fixed the issue with a new one a few minutes. Customer service still exists.
-
October 2023 by Daniel Beliavsky
I was able do easily upgrade my phone thanks to Jared, the store manager in Mequon, WI. He was very helpful and knowledgeable, and I highly recommend customers seek him out for a great in-store experience.
-
August 2023 by Doc
Great Service Jared really knows his stuff and got me a great deal!
-
June 2023 by Coach Will
Because I purchased my phone online the employee would not even try to help me .
-
May 2023 by Jennifer Smith
Jared is amazing. What a great representative of ATT. He’s knowledgeable and friendly. I’ve been a customer for a long time and have never worked with someone like him. He answers all of our questions and made great suggestions to meet our needs. Thanks Jared. ATT is lucky to have you leading this store.
-
December 2022 by Donald Voigt
After much confusion regarding which Hotspot device to buy, I visited this store and was waited upon by: Mario Tripp - sales consultant. He was incredibly 1. Low key, 2. Efficient, 3. Effective, and 4. pleasant. And, in addition to helping on the Hotspot device, he "fixed" a problem in software which I had on my Samsung phone (which was plaguing me for months!). Wonderful place/people!
-
November 2022 by Brodie Brown
Stopped in there today to upgrade my phones. Keyonte helped me through everything and was awesome. I will be coming back to this location because of how efficient my experience was with Keyonte. If I was a manager at this location I would do everything to keep him around.