October 2021 by Ali Mustafa
One of the workers named Jovani fixed are problem very quickly even stayed after work to help us ,it was very kind of him. I wish there's more people like Jovani.
September 2021 by Sue MP
The person that helped me was very helpful and very quick and very knowledgeable. I was in and out in less than 10 minutes and had my SIM card installed and working well. Thank you
September 2021 by Jeremy Iushewitz
I came to the Mequon location because the one closest to me was short staffed and the wait time wasn’t worth it. I came in and was the only customer there. The gentleman greeted me immediately, however the issue with my phone is still happening. He also through out the interaction had this demeanor as of my presence was just a waste of his time.
September 2021 by P Susan
Call to find out if they had a phone in stock because the last store I visited did not the person said they were not in the store but they had one in the store I said how can I be sure and he hung up on me
August 2021 by Randy Morrison
I would like to edit my review. I want to make clear that the man working the store Saturday morning certainly did a better job than what you would infer from my review. The young man did a good job. He was working alone and I didn’t have to wait long. It wasn’t his fault they had a very limited supply of the phone I wanted. It certainly was not his fault that the terms on getting a new phone through the store were hard to believe. He made one mistake on not completely backing me out of the purchase but that could happen to anyone.
June 2021 by vadim arutyunyan
Great service!
May 2021 by Juliette F.
I found the manager (just recently) to be extremely helpful. In fact Id have to say he's one of the best managers i've come across yet in any cell phone provider store. I'd have to say otherwise about the grafton store.
March 2021 by maggiemay
Jose was able to restore my email on my phone. He was very knowledgeable and thorough. He explained things well that I was able to set up the email on my other devices at home. It took about an hour in the store. Fortunately I was the only customer there at that time!
March 2021 by Rachel Christophersen
Wow! Wow! Wow! Going into cell phone providers is such a pain! Honestly, Do yourself a favor and ask for Jansen! He took care of my questions and even worked me into a cheaper plan with a health care provider discount and more hot spotting capabilities. Seriously-the most pain free cell phone experience I’ve ever had!
March 2021 by Jack M.
I went to the ATT Store to add lines on to my new account and got help from a great guy Jose. Helped me lower my bill, walked me thru the best deals, and best of all stayed an Hour & a Half after closing time just to help me finish all my requests! I will never go to another AT&T store I'm always going to José! 10/10
August 2020 by Michael Friehe
Worked with Ken and he really knows his business! Very professional and knowledgeable! AT&T is lucky to have him running that store!
July 2020 by Christopher Carroll
Only surface pleasantries at this store with mistakes, cancellations of online orders that force you in the store to buy their phones and not ones from ATT online, and insurance slipped in without consent. Ken, the manager, was very cordial and seemingly efficient but dropped the ball big time with no hint of actually wanting to make things right. I wish I didn't have to leave this negative review, but at numerous points this store could have made things right and didn't. It began when I tried having my phone and accessories delivered to curbside pickup at this store after ordering on ATT online. Twice my order was canceled by the store with no phone call or notification to me. I tried calling the store several times to figure out what happened but no one picked up. I was advised by ATT help to visit the store, despite trying to avoid this because of COVID. When I went to the completely empty store, Ken said he called the only number available on our business account, a landline, and no one was picking up. Odd since our landline is a doctor's office that is always picked up during the day and has an answering service at all other times. Also odd because he could have called the cellphone I was placing the order for. He gave me a different accessory than I asked for, despite having my previous orders that he had cancelled bc he said there was a glitch (a glitch ATT still can't explain other than this store was initiating cancellations for unkown reasons and potentially as a way to get people in their stores).It got worse - several days later I saw that he had placed insurance on my account without my consent and despite declining it on my initial order.I went back to the store to exchange the accessory but he was unable to give me the online promotion bc they are an authorized retailer not a corporate store. He couldn't even offer a discount for my troubles. I later had to spend over an hour with corporate trying to get the promotion, since by giving me the wrong accessory the promotion was invalid bc the accessory had to be bought at the exact same time as the phone. When I asked him about the insurance he placed on my account he said it was store policy to automatically put the care package on the phone. When I said he should have told me since I had previously declined it, he shrugged and said well you have 14 days to cancel. In fact, he chalked the whole thing up as misunderstandings and miscommunications mostly on my part.Perhaps the most telling thing about my experience was that ATT corporate advised me to file a complaint against the store due to my online order getting cancelled twice by the store. Apparently they have seen this done by independent stores to force people to buy the phone at the store rather than have it delivered. There is commissions to be had on phones bought at the store, and usually some incentive to slip insurance on the phone. As a business account holder with numerous services and lines since the early 1990s, this experience was unacceptable and made worse by Ken's inability to fix it, to take any responsibility, and represent ATT and this store competently and honestly. Thankfully, ATT corporate cleaned up the store's mess and offered me a credit.
June 2020 by Macy Diemer
I want to recognize Ken for being overall very great and wonderful customer service. I don’t remember the girls name working there also but she was a very great worker! Overall very satisfied!!!:)
April 2020 by Jenny Holzer
Ken at the Mequon store is absolutely fabulous. He is so helpful, friendly and knowledgeable.
March 2020 by josh p
Ken the manager did an excellent job fixing my iPhone XS Max.
