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January 2023 by Kim S.
I have used Walgreens almost exclusively my entire adult life, never again. My physician called in an RX for cough syrup on January 3rd. I received a text message that my Rx was back ordered and there was no further action needed. I called again on the 5th with no luck. My cough has been getting progressively worse and I called today (Jan16th) out of desperation because I am having difficulty sleeping. I was notified that my cough syrup had been sitting there for several days and they "assumed" I no longer wanted it. I assured them that I did and I would be there shortly to pick it up. I went to the drive through and asked them to put it on our easy pay. The amount was supposed to be $11with Good RX, but they charged my credit card $35.29. When I questioned it, she replied that I had already spoken to the pharmacist and that I knew what the price was. My husband drove around and I went in to question the pharmacist (whom I have never spoken to). He refused to acknowledge that I was overcharged, denied that they accepted Good Rx, slid the medication back to me and walked away. He would not even address the fact that I never spoke to a pharmacist, that my Rx had been waiting 13 days to filled, that I was overcharged, and that the Good Rx pricing was already part of my profile. Congratuations - you get to keep my $24.29 and you get to lose my entire family as customers.
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November 2022 by Michelle R.
First of all, pharmacy hours start at 9:00 am everyday now, so be aware. I was there right at 9:00 am ( they used to open at 8:00 am) and the Pharmacist was on time and trying to run the whole show because the Tech wasn't there. So when the Tech did show at 9:07 am, the Pharmacist pointed out to the Tech that she was late. The Tech responded "Seven minutes is not late" and said this with no regard for the Pharmacist having to take care of everything in her absence. So 5 Stars for the Pharmacist and ZERO for the Tech!
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January 2021 by Warren D.
I stopped here to pick up some free photos from T-Mobile and wasn't particularly impressed with the store. The condition of the store itself was decent, but staff was not very friendly and lacked any sense of urgency in their interactions with the customers. I'm sure it can't be fun to deal with some of the Mequon denizens, but that doesn't mean you can't smile or say thank you. The photo counter worker also struggled to understand that my order was already paid for; thankfully the $0.00 listed on the label allowed my prints to be set free!
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August 2020 by Tarun S.
Dropped off my computer for shipping at their Fedex drop off counter. They tell me that they handed it to Fedex but Fedex states they never received it. Multiple visits back and forth and phone call but no one takes responsibility.
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March 2020 by Kerry B.
This Walgreens' Pharmacy is unacceptable. They fail to fill scripts on time and they do not ask if you have medication questions. It's a disaster. Not only that, but they will refuse to fill certain prescriptions. They've been reported to the Pharmacy Board and Walgreens Corporate offices. There are other options in Mequon: Family Pharmacy, Froedert Pharmacy, Aurora, Pick N Save.
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March 2020 by Angelina P.
This Walgreens is in a pretty convenient location because it's right off the freeway and at the corner of the two main roads in Mequon. Interior is fairly clean. Only problem I have with it is how rude the staff can be at times, especially the pharmacy. The drive thru seems useless because so many times you just end up going in because of how long it takes. Pharmacy definitely needs improvements. Check out services are very slow and they never seem to be staffed properly. Almost every time I've been there I have to wait in a long line only for them to page someone to the cosmetics check out 10 minutes later. They even added more check out computers but make no use of them. There's usually no one at photo to help you either. Thiensville location is friendlier and much more prompt.
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November 2019 by Peloubet G.
The worst Pharmacy out of any Walgreens that I've ever experienced. Totally inept. They claimed that my script refills were denied which I found out was untrue when I called my Drs office.
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November 2019 by Michelle B.
After waiting in line at the pharmacy drive thru on two occasions without so much as a hello, we'll be with you soon, I'll never be back. Prior to that i had an episode where they refused to run my son's prescription through insurance because it was already rang up. I left and went to CVS who called them to get the information. Separately, had to make a return purchased with my FSA card and cashier refused to return it to that card and would only give me a store credit. Clear violation of FSA since then a store credit isn't limited. Despite explaining this he refused to do the right thing.
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March 2019 by Pamela P.
Photo staff was not helpful. The cost for one passport photo and two Chinese visa photos in December 2018 was $50. All they wanted to talk about was what they could not do rather than think about how they might help. In their comments, they mentioned that it was something that the manager used to handle but now there is no manager for the department.
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September 2018 by Jen S.
I only go to this Walgreen's pharmacy if it is truly my last resort. First the pharmacy staff ignores you then they hang up the phone in the drive thru as you are asking a question. There is one pharmacist who is one of the rudest people I have ever met. She once closed the rolling door on the drive thru after I had been waiting for 20 minutes. Also, they charged me $47 for a perscription for my dog that Target and Walmart both charged $9 to fill.
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August 2018 by Robert L.
Not sure why this Walgreens is even here. Never has script in stock and will not order they bring there personal feeling into your health like they r want a be doctors. Better off going to Walmart next door.
