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November 2023 by dashawna conley
Paid over 200 for 2 pair of glasses was told I should get them in a week and they would call...didnt get them until 3 weeks later....I had to call to verify they came thru...
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November 2023 by j n
Horrible place had an appointment and optimize was not there. He is the boss and no one could reach him. Was told to go to another location. They need to be closed!!!!!! Receptionist was rude all around bad time
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March 2023 by Common Sense
The staff was very polite and helpful. I took 2 pairs of glasses in to be repaired. They were very proficient and expedient.
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March 2023 by Amber
Temporarily open ONLY 9 am to 5 pm because of SHORT STAFF,and we Temporarily only have a doctor 2 DAYS A WEEK, WED AND THURS ONLY, until the doctor comes back from medical leave or a new doctor is hired!Lots of new staff members so please be patient with us!Thank you!
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March 2023 by Amanda B
No one wants to work anymore, anywhere it seems. The hours are changed without notice. Appointments are cancelled without warning. How are they still in business?
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March 2023 by Mariam Bakr
If they wanna change store hours on long term they should at least update their hours online
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December 2022 by Kaelah Moore
Ordered my glasses December 9th it is currently December 29 and they still don’t have my glasses. They keep giving me the run around the most unprofessional place ever
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October 2022 by Money Love
Horrible experience. The machine broke down during my exam. I just wanted an extra pair of glasses. Waist of time!!
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October 2022 by Danielle Sparks
Worst eye doctors ever, I called 2 weeks ago to get contacts, they say I need to do an exam so ok thats fine they said the next availability is the 4th of Oct. OK let's set that, we'll today I get an email saying my appointment was canceled. Like why and why wouldn't I get a call so I called in and they say it was canceled because thedoctor changed her hours around. Then why didn't I get called. She then goes to tell me the next availability is the 14th like really, I have no contacts nor glasses and ypur gonna push me out further. She said we have other Americas best at these locations would you like the number. Wow so your gonna go there because asking questions. Horrible customer service in my opinion. They should of been shut down a long time ago. The doctor doesn't even know how to give customers the Right prescription and I know that off experience. Go here at your own risk. They are not worth it. I will drive across town before I will ever go here againI have no contacts or glasses and your gonna keep pushing me out. So then I ask why didn't I get a call and right away she says we have other amercas bests in these locations would you like there number l
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August 2022 by Michael Lanzdorf
The service provided by Ryan was exceptional. He was responsive, attentive, and composed despite being extremely short staffed (due to unanticipated absences). He went above and beyond the call of duty to ensure that my 10-year-old was taken care of during a last-minute appointment yesterday, August 29th. He is an extremely hard worker and a true asset to America’s Best.
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August 2022 by Felischa B
I don’t normally do this but I just had too! I will Never Patronize midtown America’s best glasses.My experience when I walked in the door was horrible: I ask one question ? Can you fill my 80 yr old mother‘s prescription?Her response: I can’t do this I can’t do that I can’t do this I can’t do that!! I just stood there !!! Looking like why did I walk in here!! Then I politely walked out and said no you can’t help me you’re right!! Never ever again!!!!’
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August 2022 by Lish Booker
I don't normally do this but I just had too!
I will Never Patronize midtown
America's best glasses.
My experience when I walked in the door
was horrible: I ask one question ? Can
you fill my 80 yr old mother's
prescription?
Her response: I can't do this I can't do
that I can't do this I can't do that!
just stood there !!! Looking like why did I
walk in here! Then I politely walked out
and said no you can't help me you're
right!! Never ever again!!!!'
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July 2022 by Yukon H
I have been seen here for many many years. Now I have a son and he is going to be seen here. It was rough in the very beginning with so many staff changes. However, the past 4-5 years, this place has really turned around. Very consistent. Peaceful environment. I’m super surprised as to how this place has turned itself around. It not ghetto y’all? It very professional with professional staff. Friendly, Attentive and Experienced staff at this location here. I would say, allow yourself a few extra minutes but they do move fast and you are NOT waiting too long. And I never do reviews. Very impressed. Thanks
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July 2022 by Tess Tess
Atmosphere terrible.. My mom called to see if she could possibly change her appointment because she thought she maybe late.. The rep quickly responded, “No,” without getting her information. We made it to her appointment on time. The guy in here was so serious, my mom, was joking with him, and his response was “I’m at work why would I be be listening to others people conversation.. This is why I go to Len Crafters.. They’re definitely not the Best..
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April 2022 by Kric S.
My son and I went to America best (worst) my lens fell out but since I didn't buy warranty I was stuck plus the glass doesn't work I been wearing my old glasses. I am so worried that my son glasses are wrong he is 9 and I can't see from his eyes but if they like mine I know they don't work.money too hard to come by and they just took a couple hundred from us. At least I thought they would replace the lens that fell out as I was walking this place a