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October 2023 by Property Manager
I generally like this branch location for the most part, the tellers in most cases are cordial and professional. Sometimes they are a little lost. However, my main criticism is regarding the lack of benefits and incentives accorded to members. For frequent travelers, it would be nice to have better currency exchange rates.A word to the wise, use another financial institution for exchanging currency. Even as a customer with an account with them, they use a currency exchange service that provides the most AWFUL rates. I purchased euros for a trip to Europe and they did not give me the exchange rate found on multiple financial websites and google, instead they gave me their provider's rate which is trash, so for each 100 euros I paid $112 instead of $105 as it should have been. Worse is when I went to sell leftover euros back. For 70 euros I only received $67 back! How is that even possible when euro is worth $1.05 dollars with a fluctuation of maybe $.01? I should have gotten MORE dollars back than its equivalent in euros!While it's just a couple dollars here, over the long run they are weaseling money out of their own customers by robbing you a little on both ends. Incredibly disappointed with this bank. I asked multiple times during the first visit if they were charging a fee for the exchange because that rate didn't' make sense and they said no. I won't be using them for any other services because there really aren't any benefits to. Luckily I have accounts at other financial institutions.
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March 2023 by Brian Haley
Slow customer service.
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January 2023 by Nicole M.
Just was in today to get a new card made and met with Trevor who was great and went out of his way to resolve the concerns and issues I was having that I couldn't get resolved over the phone with their customer service number. Very happy with my visit and experience.
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January 2023 by Matt M
I’ve had great interactions with the tellers and they seem to remember me every time I visit. But service is usually slow.
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July 2022 by Tristen W.
Bank Tellers lie about what they're able to do. They'll charge you account for having little money in it. Then charge it again because it's "negative". I've heard multiple stories of peoples money being taken out of the account and not by the account owner, but from someone within. Bank here at your own expense.
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April 2022 by M D
Dan and the other staff at the MLK branch did an excellent job taking care of a complicated wire transfer. Excellent customer service - I highly recommend this branch and will travel the extra distance from home to always use this location.
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November 2021 by Duanna Barnes
Listen, I don't care what SIDE of the city I'm on...I'll wait and go to "MY BANK" on MLK! They address me by name(which they get wrong lol) we share jokes, laughes and they ALWAYS take good care of me. Dan & his team rock, hey friends see you all soon
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June 2021 by Timothy Vertz
The employees are welcoming friendly and knowledgeable. It feels like a small town bank in the big city.
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June 2021 by Matthew Meyer
I’ve had great interactions with the tellers and they seem to remember me every time I visit. But service is usually slow.
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April 2021 by Abd Atari
The worse bank ever deal bank with the worse customer service ever you feel like you dealing with kids not a banker
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January 2021 by Patrick Prabhu
Friendly staff
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December 2020 by Anthony Miller
1st time there, great customer service & account packages. Small parking lot (3) lane atm.
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March 2020 by Jenny Swanson
Go somewhere else!!!
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February 2020 by Nate Dragotta
friendly and hard working staff
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November 2019 by Ahmed A.
Conveint in location . Can't comment on customer service as I have never dealt with them . Drive through ATM is a risky business as cars (including trucks!) really narrows the way out of that bank . Also make sure not to hit the right side curb with your car going out of the ATM .
