August 2020 by Tracy A.
Showed up in my usual medieval attire and was promptly turned away. It's been six weeks and I still don't know what I did wrong. This faire sucks.
June 2020 by Anne S.
Q: Have you ever suggested an AIRPORT shop rent the adjacent storefront to expand their selection of wares? (I bet that happens every day at RBS.) Q: Have you EVER visited ANY airport just to "browse the stacks?" (I have. Often.) Q: Have you EVER received a phone call from ANY airport bookstore informing you "Hey! That used book you asked about a while ago? We got one." (I have.) Q: Have you EVER "stopped by" ANY airport to check "What's New", just 'cause "You were in the neighborhood."? (Especially great on rainy days?) Q: Have you ever visited a shop, restaurant, pub or club on the OTHER SIDE OF TOWN just to "stop by the airport"? (Ask me how I know about that...) Q: Have you ever shocked, amazed or angered fellow travelers by departing for the airport an EXTRA HOUR early, just to "See What's New" at an airport shop? (Yeah, me too.)
May 2020 by Christopher F.
Absolutely the worst service. I ties to rent a car here. First was told a credit check would happen that would affect my credit score if I used a debit card. Then I use my credit card, but it didn't go through cause I am out of state. After I call the bank to unlock it, the Hertz counter refused to take any credit card that was declined. As I waited I saw 2 other people have the same problem at the counter. You think the representative at the counter would warn people before there card gets declined and have to go to another rental agency.
September 2019 by Jessica A.
I called customer service to question a 23.73 fuel charge when I filled upon drop off and left the reciept in the car, just to be treated horrible and now hung up on when asked to speak to the manager. Never have experienced such crappy service in my life. What an incredibly disrespectful company. I now question my loyalty with them. Nothing in particular to Milwaukee justs Hertz in general. Get Outlook for Android
September 2019 by Michael L.
Heaven in the MKE airport. I always give myself extra time to stop and browse. The kind of used book store you usually find tucked away down town, but right in the middle of the airport. Maybe it's the fire/safety codes of the airport, but the aisles are particularly open and the shelves well organized, helpful when you're schlepping carryons.
September 2019 by Alexis B.
This bookshop is in the Milwaukee airport. Usually airport bookstores are lame: tiny, with the same books/selection. But this bookshop doesn't feel like an airport bookshop! It has used books. And books piled everywhere. And bookshelves stuffed with books. Definitely not your average airport book store. It's outside security, so if you want to visit, make sure you save enough time before you need to get through security!
August 2019 by Marcia T.
They still do things the old way, which was kind of refreshing minus the long WAIT. They still have a person to check you out before u exit the lot. And the sign says you need your paper and license to show again to exit. I guess it's ok, because the guy at checkout is GREAT!
August 2019 by Dave B.
Just got ripped on the rental. Confirmed the rental with Expedia and when picking up the car, the loss damage waiver and premium road service was added to my rental agreement. I specifically informed the agent I did not want this coverage but it was added and I didn't recognize it when signing the agreement. Clearly this was intentional and unfortunately the only thing I can do is never rent from Hertz again. Really pathetic!
July 2019 by Joanne F.
I wish I could give them less than a star. If you have a problem with your rental it is impossible to get in touch with anyone to get help. Apparently they just don't give a hoot (not expression I really really want to use) about keeping their loyal gold members happy.
May 2019 by David S.
Smooth and easy process to get the car and leave. Only issue is with customer service. On call rep didn't give me any options just said can't be done. Try the agent at the airport. I did and really expected the same answer sorry we can't add your upgrade because it hadn't come through the system yet. But person was very indifferent as if I'm bothering her work time of just sitting.
April 2019 by Bill B.
Presidential Circle member but the board said to see desk - which was closed. After a wait - Staff did come. Was told our Jeep Cherokee was not available but they would upgrade us to a Kia. A Kia is not a Jeep Cherokee and is not a upgrade!!! We understand it was a Jeep or like ....but We had reserved a Jeep Cherokee but with Presidential Circle we should have received a automatic upgrade. What we got was a wait - a discussion on why a Kia was a upgrade and finally a medium level pathfinder ( which is like a Jeep and met our needs - but did not receive a upgrade) So far our experience with Presidential Circle is that it's just another gimmick to keep us going to hertz Our main goal with Gold and now PC is NO WAITING. But we always have to wait.
March 2019 by Nathesia B.
I decided to upgrade after my flight landed and was informed the adjustment would be an additional $65. Which was acceptable. Upon returning the rental I realized the adjustment was much more than the $65 previously mentioned. Despite my efforts to bring this complaint to management's attention there was no resolve. Consequently I will not continue business with this location. Moving forward I have changed my preference to another rental company for businesses purchases.
November 2018 by Santos Mesa
love there express kiosk
November 2018 by Pete G.
A nice little bookstore with a wide range of new and used books. It's hardly an expectation to find this type of thing in an airport, but definitely a welcome change to what you typically see in such places. The one thing that was consistent however is the gouging prices on used items. Far too high for me to want to purchase anything, despite the decent condition and better than average selection. That, unfortunately, is quite typical for airport bookstores and makes this a disappointment which keeps it from being a 5 star experience. A fair price and a bit of integrity goes a long way these days, but still, kudos to a great idea. Hopefully someone takes it just one step further.
November 2018 by Michelle A. B.
Ok, well I rented a car from here thinking I would save some money but they charge an outrageous amount for everything and I mean everything from the security deposit to the gas if you forget. The car wasn't cleaned, there were footprints on the back of the seats, the carpets were dirty and there was 2 previous renters paperwork under the seats. They didn't have anyone to help so we practically had to do the check out all by ourselves. Just terrible, rent from somewhere else.
October 2018 by Pam F.
Mike and his associate, Cindy, were very helpful in providing me with Quick, reliable transportation to get me to my destination. My vehicle had oil issues and I had to rent a car to get to my son's hockey game and it was late at night. It was almost midnight when I walked into their rental kiosk. Mike was extremely helpful and smart and easy to talk and providing me with rates adjusted for a corporate discount. Cindy even walked us to the elevator and offered to carry our bags (even my son's big butt speaker that he so had to bring with him for the locker room pregame!!) to make sure that I got to the vehicle safely and quickly and efficiently.
October 2018 by Scott W.
This will describe the best and the worst of customer service from Hertz. The following is an edited version of a message I wrote on September 7, 2018 to Jeff G., a senior manager at Hertz. I have never had the courtesy of a reply or even an acknowledgement. Dear Mr. G, I am writingÂ about a perfectly miserable experience with Shannon W, the manger of your facility at the Milwaukee airport. Â My normal experience with Hertz has always been positive, but my encounter with Ms. W. makes me question why I would want to do any further business with a company that puts a person with such a blatant disregard for customer service in a position of authority. Â During the week of September 3, 2018, I had trips scheduled to Tulsa, Chicago and Milwaukee with Hertz cars reserved in all three cities. When I picked up my car in Tulsa, I handed my license to the agent at the gold booth, but not until I checked into my hotel later that evening did I notice that my license had not been returned. By that time, it was too late to reach anyone at Hertz by phone . I began following up again the next morning and eventually spoke with Anthony A., the station manager. He could not have been nicer and assured me that the Tulsa employees would look for the license and contact me as soon as it was found. Â I explained to Anthony that I had two more rentals that week and not having a license was going to be a problem. He asked that when I arrived in both Chicago and Milwaukee, I should contact the manager and explain the situation. He gave me his cell phone number and asked that I have the manager at each location call him to verify my story. Â My license was not found by a Hertz employee in TulsaÂ Â until the next afternoon, several hours after I had already left for Chicago. Anthony had it FedEx'd to my home that evening. When I arrived at your facility at O'Hare, I contacted Ron, the manager and explained the problem. He immediately called Anthony and within 15 minutes ,I was in a car and on my way.Â Â I might add that this was at 11:30 pm, yet Anthony still answered his phone and immediately addressed the problem. Â When I arrived in Milwaukee, I asked to speak to the manager. I spoke to the person at the gold booth who identified himself as the manager. I should add that by this time, I had a picture of my license on my phone as well as a photocopy. Â Â I explained the situation and he advised that he did not have the authority to release a car to me. The only person who could do this was Shannon W. She emerged a few minutes later and advised that she would not release a car to me unless I had my actual license as this was the law in Wisconsin ( I believe this is the law in all 50 states). I asked her to call Anthony in Tulsa which she refused to do. She said that the only way for me to get a car would be to produce my license or get a copy on line. I have a Texas license and on line licenses are not available. Â I then decided to do some internet research to see if I could obtain something that would satisfy her. I did find a site that would verify that my license was valid and that my driving record was clean. The irony of this inane request was that Hertz already knew this or they would not have been renting cars to me in the first place. I tried to find her through both the gold boothÂ Â and the normal counter and was told she was in aÂ Â Â meeting.Â Â I also called Anthony in Tulsa to see if he could reach her. I waited over 90 minutes for her to get out of her meeting and when she did not show, I left in disgust. I did later get a text from Anthony advising that he had finally reached Ms. W. and that she was neither cooperative nor helpful. Â During the time I was waiting for Ms. W. to get out of her meeting, I found the airport police and explained my situation. I talked to three different policemen, all of whom agreed that while in theory I should have had to produce my license to rent a car, because of the extenuating circumstances and the fact that I had a picture and a photocopy of my license, the decisi
October 2018 by Barbara M.
I went to the airport yesterday to rent a car for my granddaughter. Mary went above and beyond to get us what we needed. She even came up to the place we picked out our car. We messed up on the date for the return . She handled that without a problem. When granddaughter got home her and her mom talked. She had decided to fly to her destination. Her mom talked to Mary they took the car back this morning, I was refunding all but one day charge. Great job Hertz & Mary.
September 2018 by Siva B.
Not a great experience. Booked a minivan for weekend trip, however while pick-up it was not available and had to switch for different SUV type vechicle. Hertz personnel at the counter was apologetic and I get that these things happen. However, inorder for them to arrange new vehicle it took almost an hour. The wait was not pleasant at all.
July 2018 by Izaura K.
I called the reservation line to state that my flight was delayed and it would be after midnight that I would arrive. The person on the phone said they have my flight info and that it would be no problem. I arrive at Hertz a little after midnight and it's closed. I go up to the parking deck counter where the sign says to go for after hours and that's closed too. I call the reservation line back to see what I need to do and they can't help. the only help I get from them is that they can send in some kind of ticket to the manager and hopefully I will get a call back in about 15 minutes. So I spend the next half hour with my 5-month-old in a parking deck.at like 12:30 another customer comes through and is kind enough to explain to me what I need to do for after-hours procedures (go to a car and get the key and drive out as someone is at the exit that will complete the rental). NOWHERE does it say that someone is available at the exit. The reservation line failed to tell me what the after hour procedures were. It is the responsibility of the company to inform me of policies and procedures when they differ from what information I was given. I can provide the email that literally says for me to proceed to the counter for assistance. The customer that helped me explained that I find my name on the board (wasn't there?) and then proceed to the lot of the vehicle I reserved. But my name was not on the board which made it that much more confusing for me to understand what was going on. Either way I end up doing what the guy tells me to do. I grab the first car I see and proceed to the exit. The girl that was working the counter, Carmella, really needs to get into a new line of work. She was very rude and not helpful in the slightest. She never checked the condition of the car. She put down the wrong milage of the car (not a bug deal as it didn't impact anything at this point). She asked if I wanted to prepay for gas - I said yes - yet on my receipt she still marked no and that I would be responsible to fill up the tank. When she handed me the receipt and I saw that, I went back to her and asked her to change it - she said that she could not. She told me just to get gas before I return the car. I'm not from Milwaukee and don't want to drive around at 4:30 am on the day of my return. She says that she can't help me bc the computer won't allow her to make a change. I ask her can she not leave a note so when I leave I won't have any issues and she just keeps repeating that she can't make any changes (I'm not asking her to make changes at this point - I'm asking her to leave communication to everyone else so that everyone is aware of the issue). I ask can you not call your IT and put in some kind of ticket. She says it's just her on duty and she can't do anything (what company doesn't have an IT when anything can go wrong with programs at any time?). She just blows me off and says she can't do anything else for me. I call the reservation line back to explain the issue and see if they can make a change. They explain to me only the local location can make those changes and they won't be able to assist, but that they will contact the manager and I should be expecting a call. Never received that call. Upon returning the vehicle at 4:45 am - No one checked the car to ensure I was returning it in the same condition. The sign said to park and leave the car so that's what I did. Overall this experience was horrible and I will never again be using Hertz. The company I work for has a contract with Hertz and Enterprise - I will definitely go back to using Enterprise.
July 2018 by Phil G.
This past weekend was the best rental car experience thanks to Hertz. I know Mitchell's rental car system well, and took the elevator up to the third floor for my "Gold Service." In the past, I hunted around for the car assigned to me, and sometimes it is damn cold. Hertz has a new "Gold Service" where you can choose the car you want from several sections. It is very confusing and time consuming. It's like BaskinRobins; too many flavors and choices. However, this time a bright young woman met me and asked if she could help. "Why, yes you can!" She assisted me in picking out the very best car for my needs and escorted me to the "proper" designated area for my needs. It was tremendously helpful and comforting. What a great introduction to Milwaukee! Thank you Hertz. I drove out with a Ford Focus Hybrid which not only saved me money on gas, but was actually fun to drive. Who knew?
June 2018 by Colo F.
I had to wait at the desk in a long line for almost 30 minutes in Milwaukee to ask about the following: Without telling me Hertz charged my credit card for $200 more than the printed invoice I received when I returned my car. I went to the desk and the man said they had to charge the extra $200.00 so they could recover more money from me in case I smoked. Note that at the return the man inspected the car and got in it to look at the mileage and could easily have been able to tell if it had any smoke in it (which it did not). I am a Platinum member and have never smoked or returned a car in anything other than pristine condition less some dirt on the outside when it has rained or gotten dirty from normal travel. I found this to be offensive and essentially fraudulent since I was NEVER informed that Hertz would take such an action.
June 2018 by Nancy D.
I read this review site in advance and it made me very nervous FOR NO REASON! People who are happy, like me, usually don't take time to write a positive review while those who are upset (typically less people) want to express their dissatisfaction. Hence why I must say all went well last week in Milwaukee. I arrived an hour later than my Priceline reservation and yet my car was still ready. Cindy (I believe) at the counter was typical friendly Wisconsinite. My pickup and return both went smoothly. Have not rented from Hertz in ages, usually do Budget or Dollar so, good to know this is another option.
October 2017 by Thomas B.
They are very slow at Hertz rental car I am a Gold Member and I've got my car but getting out of the exit is ridiculously slow already been waiting more than 20 minutes. And this is a Sunday evening at 6:30 p.m. They clearly need to get more people at the exits to let the cars out
September 2017 by Justin H.
I am very upset with this particular Hertz location. I have been a Gold member for over ten years and used Hertz all over the country. So, when my wife decided to go to Milwaukee for a weekend trip to meet friends,she reserved a car through Hertz. It was a Gold reservation for a mid-size car declining the insurance coverage. Total cost was supposed to be $106.68. My wife arrived in Milwaukee, went to the counter, and was told to select any car she wanted from the Gold area. She selected a Toyota Camry and was on her way. Later on, she got an email detailing her charges. The total was now $265! She immediately called me in a panic. My wife called Hertz and got the "run around." The employee told her to bring the car back to the airport and they'd try to work it out. But, by that point, my wife was an hour away. The employee did not correct the charges and just said that a manager would call. No one ever did. Today, I called the same Hertz location. An employee spoke with me and told me that the extra charges were due to my wife opting for insurance coverage and an upgrade. Seriously? You actually think someone would suddenly pay $150 more for the "pleasure" of a Toyota Camry (she was supposed to have a Nissan Altima, I think) and insurance when they specifically reserved a mid-size car with no coverage! Clearly, this was a bait and switch. My wife's Hertz Gold profile and reservation BOTH show coverage declined. Also, who would pay extra for a car that isn't much different! Hertz really screwed us here in Milwaukee. No one has called us back to help and they haven't reversed the charges. Avoid this location. UPDATE (10/10/17): Hertz Corporate helped me with the overcharges. So, I think that you can trust the Hertz name to stand by their promises. However, it is a shame that this particular location turned out to be so problematic.
August 2017 by Jessica C.
Horrible experience, horrible service, especially management. Avoid them at all costs!!
August 2017 by Jude D.
Very Quick and friendly at the counter, however, I was given an "upgraded" vehicle without being told that it was an upgrade from my current rate (i.e "we've got a Passat available". I assumed this was at my normal rate but after receiving my receipt, it showed there was a 20$ upgrade charge without the associate mentioning it). Additionally, I drove for only 45 miles and filled up 1.5 miles from the airport. I noticed that the gas gauge didn't show 100% full, but could not add additional gas. Upon return I was charged 20$ additional for gas refill! Could not argue as I needed to catch my flight. Will never use Hertz Again for my business travels. This underhanded management has left a sour taste with me.
July 2017 by Demetrius W.
I will NEVER rent from this location again, they couldn't give me a free car. I've gotten OK customer service from the corporate call center but they have to refer everything back to this lousy location. I called what is supposed to be their direct line numerous times and have never been able to get ahold of an actual representative at this location. You get into a loop of unanswered calls and full mailboxes at extensions 10 and 15 so you can't even leave a message. And why was I trying to reach them anyway? I was the victim in a car accident on May 28th while I had the misfortune of renting from Hertz. A suspected drug addict t-boned the car while I was driving but I still had the presence of mind before even receiving medical attention to call Hertz within an hour of the accident. Due to the accident occurring as I was exiting the highway, the Sherriff's policies required them to tow the vehicle. Although I told Hertz Emergency Roadside Assistance where the vehicle was towed to on 5/28 (as it was them who I was supposed to report the accident to)for some still yet unexplained reason, this location didn't bother to pick up the car. Instead on Saturday, June 10th, I received a letter insinuating I still had the car and threatening they would report it stolen unless I returned it immediately. Of course "customer service" was not available on the weekend. So I had to wait until Monday, June 12th to call and inquire why I was receiving the letter when I reported to them I was in an accident and where the vehicle was towed. They confirmed the details of that call on May 28th reporting the accident were attached to my rental record but couldn't explain why the "location" hadn't picked up the car yet. Nonetheless, they assured I didn't have anything to worry about and the matter would be resolved within 24 hours. Little did I know they finally went to pick up the car but on June 15th, they posted over $1200 additional charges to my credit card still implying I kept the car for 18 days. For weeks upon weeks, I got the runaround between the corporate call center and this "location". Managers and supervisors have continued to lie and not follow up on their promises. Finally, on 7/5, I spoke with a rep who at least seemed to take ownership of my issue. However, I was told it would still take 7 business days for most of the charges to be credited back to my card. They're still going to bill me for 2 days instead of 18 because 2 days is normally how long it takes them to retrieve a vehicle. All my fees will be covered by insurance as again this was in no way my fault. However, I will never be compensated for the 15+ hours I've had to spend over the past 29 days simply trying to get Hertz to correct their mistake and give me any information. So clearly if I ever rent from Hertz again, it definitely won't be from this location.
July 2016 by Tom C.
Rented an economy car for my stay in Wisconsin. Was only there a few days and didn't plan on leaving the hotel much so we got the lowest price car we could. We were given a Nissan versa. The car was plenty big enough for the 2 of us. Although if you are 6' tall or over and driving the console will dig into your right calve. The gentleman that took care of me at the airport was awesome. Super friendly and helpful. Didn't try to push the options I declined. The main reason for the 2 stars was because I was charged 30.00 for them to fill the tank from the 80 miles I drove the car total. There wasn't any gas stations that I could find to top off the tank within the 5 miles of the airport that they require. I figured I didn't drive that much so it could need that much. Well I guess I was wrong. So along with the 100.00 rental fee for 2.5 days I also had to pay .40 per mile that I drove it. Kinda shady to charge that much if you ask me. Especially when gas is averaging 2.00/2.50 a gallon right now. Ill be avoiding Hertz for a while.