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February 2024 by Aaliyah May
Every time I call no one answers and I'm left on hold for over a few hours and I work the whole day so I have little chances to make a call.
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February 2024 by Jim Naus
Sold my leased vehicle at the end of the lease.
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February 2024 by Philip Riner
My experience was awesome from start to finish. Great people
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February 2024 by Andrew Sawyer
I made a trip to this carMax. Apparently all cars we wanted to test, were reserved for others. Seems all the not available cars shouldnt be on a sales lot if none are available to customers for testing or buying. Have purchased three vehicles for carMax in the past, but will never do that again. Thanks for the enlightenment.
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February 2024 by Matthew
Carmax saved me a car, I waited for a week for it to ship to the Milwaukee store from Kenosha. The Kenosha store all of a sudden sold my car to someone in Illinois. All of my paperwork was completed the day I reserved the car. Experience at the Milwaukee North store was great...
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February 2024 by Tamika Thompson
I went through 3 cars that I had to return because the car stopped on me or the engine light came on and even a rental I had to take back because of the engine light I was over priced with one of the cars about 10,000.00 was not happy with them
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February 2024 by LaTosha Mc kinney
Tara was extremely rude and unprofessional.
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February 2024 by Ellen Craig
We recently purchased a vehicle through CarMax for the first time. I love that most of the transaction can be done online. I have been sick recently and sitting in a car dealership was not on my list of things to do. Yvette was very professional and friendly when we picked up our car. We were in and out in less than an hour.
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January 2024 by Eric Duchesneau
Great experience! For not having an appointment on a Saturday we were taken fairly quickly. The time between the offer being ready and us getting the offer presented to us was a little long (1.5 hours), but the offer was fair and we were ultimately happy with it! Would definitely come back.
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January 2024 by Jason Semons
Carmax has lost another customer for life. I was in the market for an awd suv and I found one at carmax in Michigan. I had the car transfer to Milwaukee and bought it. Two weeks ago I found out that carmax lied on the documents. The car is an fwd and carmax has been giving me the runaround for two weeks. Today they offered to buy the car back for the balance of the loan which they'll turn around and sell for a profit. That would leave me with no car and in a position where I would have to finance another car or buy one outright. Carmax want to profit from their mistake which they have already admitted to. This shows that carmax doesn't care about thier customer reputation or doing what's right. If you're in the market for a used car go anywhere but carmax they will screw you over to make a buck!
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January 2024 by Michelle S
I have purchased with Car Max twice. Most recently, I had a more emergent situation as my last car was non-operable. They were quick and efficient, yet still gave me a 5 star experience with their time and expertise. I was extremely happy with their inventory and professionalism on both the car and financing side.
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January 2024 by Detrica Jackson
Dont like Liars
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January 2024 by Ismail Khan
Nice ?place,,,, great Customer Service,,,, Friendly & Respectfully & Politely....... Come again here???
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January 2024 by Wolf
Kind staff willing to work with positive energy
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January 2024 by SeegsFam Seegers
I have purchased two cars through CarMax and I have recommended CarMax to others who went on to purchase cars through them. We have all had great experiences. Recently I decided to sell a car, and not only did CarMax give me a very attractive offer, but after I sold it to them, the representative arranged transportation for me to get home. When I realized I forgot my I-Pass in the sold car, they had it delivered to me as well a couple days later. CarMax has consistently delivered above and beyond service, and it is easy for me to recommend them to anyone. Thank you!!
