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November 2023 by Laurie Hansen
Very clean, beautiful facility. The person behind the desk, however, was rude and condescending. Also, it's difficult to find one's unit, as the lockers are a twisted maze that I actually got lost in. It would be nice to be given a map.
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October 2023 by Crystal Plahuta
Price went up about 40% in 2 years, increased every few months. Garage doors and elevators constantly broken, and lately there have been no hand carts available, or the ones that are are in poor condition and you have to fight to get them to roll. This means: you may well have to park on the street and hand carry everything piece by piece, navigating across the building and back again to use a functional elevator. And meanwhile they keep jacking up the rent. Just moved out of my unit to avoid the latest rent increase, going to a different facility in town with better rates. The one positive is that the building is pretty clean and I never saw evidence of rodents or other pests. Not worth the downsides, look elsewhere. Notice the positive reviews are from new renters (incentivised reviews) who haven't yet experienced all of the issues this place has in store.UPDATE: I am tempted to reduce my review to 1 star after attempts to get me to remove my review, but I will leave it at 2 stars out of consideration for the building managers who have always been friendly and helpful and have kept the facility clean. The low review should be a call to those at the corporate level with the power to actually address the concerns listed. Allocate funding toward building repair and maintenance, rather than funding off-site corporate staff to try to manipulate reviews.
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October 2023 by Barbara Rutkowski
Aaron, the mgr. assisted me with all my needs moving into a new unit. I also have another unit. He was knowledgeable, efficient and positive. The move was accomplished. Unit was cleaned. 5 Stars!
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August 2023 by olivia kelley
Tyrone was Wonderful! Got everything squared away so fast and easy for us and we got to move in Day Of! . Thank you so much again highly recommended.
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August 2023 by Jamie Laturi
The associate at the desk was amazing. He was very kind, very respectful, and great to talk with. He walked me around the facility, making sure that I knew where to find my unit and where to park. I definitely hope to work with him again. In addition, the facility waa very clean.
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August 2023 by Monica Micale
Aaron was great to work with. I started by reserving online and he completed the process when I came to look at the unit. It was a seamless process. He took us to the unit and showed us where the entrance was to unload once we moved and explained that there are carts for our use as well. Thanks!
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August 2023 by Sue Bodden
Staff has been helpful whenever I had a question. Very clean and convenient for me. Good experience so far after about 1 month of using this facility. Would recommend.
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June 2023 by Roxanna Tegel
I'm not familiar with storage facilities. I like that it's temperature controlled. The insurance was also affordable. But I didn't like that each year the price went up. I started my rental at $160's and when I ended it two years later it was $203 a month. As I said before I've never used a storage facility so I don't know if this is the way they all work. Im on a fixed income so I was afraid to keep storage here any longer and the price keep going up and risk losing my items. So I found an alternative place to hold my items.
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May 2023 by joshua plasil
I was very well pleased with how they took care of my questions I had about different sizes. Showed me a couple units and where to go. Awesome service and would recommend renting storage units for anyone else.
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April 2023 by christine jenkins
I was very impressed with your storage. Very very clean, love the fact that it's in door. Tina was very pleasant. Explained everything to me. She has a great personality.
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March 2023 by lillian amaro-colon (Beano)
What can I say about my experience at this facility? Excellent, professional service! Cleanest storage facility I have ever seen. That Tina will make sure that you feel comfortable knowing your belongings will be safe, she will make sure that you are comfortable and understand everything about the facility. She will not leave you feeling pressured into anything nor will she leave you with any questions. I cannot say enough about this woman. Just met her yesterday and I left there feeling like I just had coffee with an old friend.
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March 2023 by Nicholas Sabljak
Tina was VERY helpful! She was very informative about everything in the storage facility and helped me the second we walked through the door! I have never rented a storage unit and it was nice knowing that they provided me with a lock and and showed me how to properly use everything!
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February 2023 by Laura Williams
They had one perfect unit for the right price online. When I arrived, I learned it was already gone. I received outstanding customer service from Tina, who was a rockstar in finding me another unit that perfectly fit my needs. She was very understanding and hospitable regarding my situation. I am disabled and use a wheelchair, and was happy to see the building is wheelchair accessible with a ramp to get in the building and an elevator. The aisles are wide enough for me to move my chair through easily. I was impressed with how clean the building is. I'm very happy with my experience here and would recommend!
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February 2023 by Laura Rogers
Tina has spectacular customer service and the process to getting the locker was very simple. Very clean and a nice floor plan map of the lockers to be able to learn how to get to our own locker. The big elevators make moving stuff easy.
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February 2023 by Laura W.
They had one storage unit available that was the right size and price. By the time I got there, someone had already reserved it online. Tina was a rockstar, in helping me find a unit very similar, that met my needs. I'm grateful for her outstanding customer service and being understanding of my situation! I'm disabled and use a wheelchair. I was happy to see there is a ramp to get into the building, and the aisles were big enough for me to manage my wheelchair through easily. The facility is really clean and secure. I was very pleased with my experience!!
