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November 2023 by Ty Brewer
Seamless. Clean, new car. Fantastic employee received us upon returning the car (should have got his name to give him a shout out). National’s business model provides a phenomenal value compared to the competition.
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August 2023 by Kelly G.
The lack of customer service here is appalling. We arrived on Thursday and went up to the counter to see an employee named Gayle behind the counter on her phone. We seemed to have inconvenienced her when she finally looked up and said she could help us. While checking in she noted that we were about an hour early and we asked to return the car one hour later than originally booked. She then told us we would have to pay for an entire additional day, over $140 for just two hours total. If that is truly their policy, that is fine! It was the way she lacked any customer service and just stared at us while we were trying to decide if we would literally have to sit down and wait a hour just to pick up the car. There were no "I'm so sorry I wish I could help" it was just pay it or you can wait. We understand policies but the lack of any customer service/kindness is what made us cancel our entire booking and book elsewhere. Shoutout to Expedias customer service for helping us cancel our booking!
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April 2023 by John Frazier
I have used Alamo/National Car Rentals and I have yet to have a bad experience. Starting at the counter where Roxanne has greeted me with a big smile and friendly positive attituded, both times along with helping me get the better deal, to the lot where the staff helps you find the car you are looking for with a great selection.
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December 2022 by Rich H
Great service! Everyone is super nice in Milwaukee and there's always a nice choice of cars i the Emerald Aisle.
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August 2022 by Ore Alonso
Probably the best customer service of National in USA and Canada. The person located in the parking lot where Executive members go is actually helping clients to decide on the type of cars they need. Very pleasant experience. National please use this location’s know-how to provide training to other airports.
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July 2022 by tyanna cates
I went through National for a car rental. Their cost were reasonable everywhere else is so expensive. A woman name Roxanne helped me through out the process of renting the vehicle. She was perfect! Super friendly , very nice and efficient. It only took a few minutes. They sent me to the parking garage after where I was able to pick my own car. Which was cool not having to stick to the basics. I loved everything about the experience especially the car. Sad to have to bring this beauty back. Brand new mustang, few miles. Beautiful inside and out. Very clean and rode smoothly.Thank you National, I’ll stick to you guys moving forward with any rental. Thank you Roxanne for the exceptional customer service!
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July 2022 by Jason Lubitz
I was able to drive a Mercedes GLC 300 with only 500 miles it with my executive status. Vehicles are very scare at some airports these days. Some weeks rentals are better than others depending where you are in the country and also the day of the week you pick up a vehicle.
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July 2022 by houston white
Easy walk to the parking garage where the National Rental Counters are, but if you're National Emerald Club - I just walk out to the cars, pick out which one I want, and go. No delays, no lines, just get moving. This week I drove this awesome Lexus IS 350 AWD with the Mark Levinson audio - and it made for an awesome rental. Car was brand new, <100 miles on the odometer, and was truly enjoyable. Rental return was easy also, just drive up, and by the time I had my suitcase out of the trunk, my phone ding'd with the receipt from National. Perfect timing, no worries or delays.Covid is not longer an excuse and good to see National providing great service with cars that aren't the boring Chevy Impala lineup.
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May 2022 by Michael Valdez Flores
I visited Milwaukee last week and before going through TSA I realized I left a possession in my rental car. About 15 minutes later I go back and inform the car return staff and they are nice enough to have the car brought back. By my surprise the bag I left in the seat is gone! I had to catch my flight and didn't have time to figure this out in person, so I called the 1800 number. Filed a claim and received an email notification that my possessions were found (I'm back in Denver). Just to find out they want over $36 to ship my kids shirts I only payed $30 for!Very disappointed I would be charged at all when they were the ones that took my kids gifts out of the car in the first place when I made the attempt to get it back in person. My kids are also pretty bummed they didn't get their gifts.
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March 2022 by Brian Stone
The MKE Airport National Rental probably has the worst selection and car quality out of any National airport branch that I've used. The cars are never very clean, and they pretty much all have some sort of damage that needs to be noted before leaving. Emerald Aisle selection is pointless as it's usually just a couple CUVs and compacts as an option. The only redeeming quality is the fast checkout with Emerald Club.
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March 2022 by Raph RR
I've been with National for a long time. I used them in the US, Canada, and Mexico. Never have I ever been charged 1200 to rent a car for two days. I am an executive elite member and they only had 2 types of cars on the lot - pick up trucks or an expedition. Though I had a reservation for a fullsize, they didn't have any and agent didn't tell me it would be 500+ a day to rent the vehicle. The truck was filthy inside! Particularly the center console, and there were smudges on the outside of the truck which I pointed out before driving off of the lot. I suggest going with another rental company at MKE. Save yourself the headache
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December 2021 by Finn A
I hesitated in posting since I have never had a bad experience with a car rental company (my wife even worked in the car rental business for over 4 years) and have never written a negative review of any company in any industry until this one.Having read the recent reviews it seems like claiming damage was done to a vehicle at the National Car Rental at Milwaukee Airport is not an isolated incident. The same thing happened to me.The claimed that a small scratch on the lower right bumper happened during my rental. They then sent an estimate and an invoice saying it was repaired at over 11 hours of labor and over $600.However, I have been in regular contact with the repair shop that National claims did the work. They have confirmed multiple times (both verbally and in writing) that they have no record of the vehicle ever being serviced at their location. I provided them the invoice number, date of service, and the VIN and they confirmed they have no record of doing that work. They didn't service any National Car Rental cars on the date of the invoice and the only National Car Rental they did anywhere in the vicinity of the date of the invoice was a rear bumper repair that took 3 hours of labor.National and PurCo (their claims company) have still not admitted that the repair charge is fraudulent and have refused to provide any documentation showing that the car was not rented during the date of that the vehicle was allegedly being repaired.
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December 2021 by Brandon Allard
By far the worst national facility in the nation! I had a reservation for 11:30pm and when I arrived it was completely closed and no one could help me receive a car. I ended up having to take an Uber after all day of flying! Terrible customer service.
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November 2021 by Dave Rose
I’ve use national monthly for work over 6 years now, this is the worst National I’ve experienced nationwide! Do not go here. Prepare for poor service. The car I received had scratches all over it, when I returned it, they tried to say I damaged the car. They lost the damage slip I signed with my rental agreement. My gf was with me luckily the whole trip to vouch for me that we did not crash or damage vehicle. Seriously go elsewhere, this group is horrible, not worth your time.
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October 2021 by Jim H.
I rent a compact car for my work through our travel agency. Got a quote for $459 for week, I return a car in 6 days and got bill for $1053 I am emerald executive member and I've rent 175 days so far this year, never have this issued. Only this particular location one of the worst ever. Do not try this location big rip off. I was on phone for a day to got this resolved.
