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November 2023 by Karen Quinn
I ordered my own parts thinking that I might do most of my own repairs. When seeing what was involved with replacing the headlamp, I scheduled this as well as bumper cover and fender liner replacement to be done at Ruby Isle Auto repair center which was recommended to me by the parts company. The cost for replacing just the headlamp assembly as quoted online was $262.50. Since the bumper is removed in the headlamp replacement process I asked for them to also change out the lower bumper cover and fender liners and to do this work I was given a verbal quote at the shop for $400 for all the work: headlamp, both fender liners, and lower bumper cover R2 and I provided the shop with all the needed parts. This was scheduled to be done on a Thursday and I had a 9am appointment, when I arrived at 2pm to get my vehicle nothing had been done and I was told they no longer had enough time to even change thie light that day. My options were to leave the car with them overnight or to come back the next day for a re=do, which is what I did. On day 2, when I went to pick up my vehicle and pay, they had some other work that they did that supposedly was found during the investigation process. I highly doubt that what they are claiming they found/did was actually damaged/fixed, but since I did have an insurance claim I gave them the opportunity to have this paid for by my insurance. I paid my share of the bill ($397.50) I was not informed at check out that the agreed upon work was not fully completed and found out when I got home that they did not replace the lower bumper cover as agreed for this price and noticed they also did extra damage to the upper bumper cover/grill when they did their work. Supposedly they did a diagnostic of my vehicle and all 4 tires stated low pressure due to the cold weather and this was also not addressed. Finally, there were dirty hand/fingerprints all over my white front bumber and fenders because they did not take the time to wipe down the vehicle as should be done upon completion of work. I would give them less than a star for overall professionalism. I have since started to do the work that was not done and could have easily at this point done the entire operation myself and saved myself the time, money and hassle of working with this company. Highly not recommended.
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November 2023 by Reggie N
Great place! I’ve taken my 2017 escape to them to get my oil changed and I’m always amazed by the quality work they do!
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October 2023 by Tracy E
Never use this mechanic shop, they are an complete rip off an rude!!!! A complete scam, and will not give your money back!!!! They do horrible work, will over charge, and not complete the job!!!
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October 2023 by Selena E.
Never use this shop!! They are an complete rip off!!! The owner is extremely rude and his daughter os no better!! They will ruin your car!! Beware!!!
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August 2023 by Walter Kelly
They did excellent job on my tire that I needed patch and they did it fast and right and put my spare tire back in my car and in the trunk and everything recommend anybody to go to them good ? job RUBY ISLE AUTO .GO CHECK THEM OUT
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July 2023 by gizzysmom1
Had a screw in my tire I called and they said they can help I drove there and they looked at the screw and they were able to patch it. Lady said it be like an hour. It was more like 30 min!!. I’m so coming back in future for tire service!.Service: Tires
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June 2023 by Amalia Wilde
My car broke down and I had it towed to Ruby Isle because it was the closest place. Boy am I glad I did! They got me back on the road in just a couple hours. Everybody from the desk staff to the mechanic was kind and friendly. Definitely recommend!
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June 2023 by Mary Adams
They tried to get me to have some work done that I did not need. I will never go back there. Is it impossible to find good honest automobile repair shops in this world? I chose 1 star because there was nothing lower than that. THUMBS DOWN!!!!!
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May 2023 by Timothy “Tim”
I brought in my Equinox for an oil leak and there were some miscommunications at first, but Runy Isle made things right and broke down thr bill for me. I'd come here again.
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May 2023 by Madison Bogard
I had a great experience with Donny and would recommend him to anyone! Super friendly and honest/fair, I appreciated his services!Services: Steering & suspension repair
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May 2023 by Takiya Eiland
They’re always very professional and helpful with my car needs. Would recommend.
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March 2023 by Elizabeth Foster
I had first went to tires plus in Germantown because I had shaking of the steering wheel and a pull on the passenger side of my car and from the moment I had stepped into tires plus I was treated poorly. They quoted me $4,200 for unnecessary work that wouldn’t have resolved the issue. I called up Ruby Isles for a second opinion and just from that phone call they had my business. They were kind, compassionate and understanding of my concerns and answered my questions honestly and fairly and just the customer service alone made me realize this is where I’ll be going from here on out. after dropping my car off they inspected it and gave me a reasonable quote compared to tires plus and we went ahead with the repairs at a much much cheaper price and they resolved the problem without trying to take advantage of me or scam me. I can’t possibly say enough good things about this shop and the experience I had.the mechanics and staff that work there are top tier from my experience. They 100% have my business when problems arise with my vehicle. This is a great place to go for great customer service and honest pricing and repairs. Also it’s a family owned business and you can tell they take pride in what they do.
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February 2023 by Nancy Yang
Took my Toyota Avalon here a month ago (12/27/2022) to get serviced for acceleration loss and misfiring. Before taking my car into the shop, none of my dashboard lights were on. After my car was serviced by Ruby Isle (cost $700+ for fuel system service), the check engine light came on within 20 minutes of driving the car back home (12/29/2022). I brought my car back to the shop to look at it since my check engine light was not on before they fixed it, and they charged another $500+ to replace spark plugs, which the mechanic mentioned was his lack of oversight. Since picking up the car on 12/30/2022, I haven't drove it until I went back to work today (1/4/2023). The check engine light is now back on and my car is worse off than when I initially brought it in as it continues to misfire and lose power when accelerating. Down $1200+ dollars ($850+ on LABOR alone) with a car that is now completely unsafe to drive. Based off my experience, it is safe to say Ruby Isle does not test drive cars after repairing them to make sure they fixed the problem. Do NOT get your car serviced here unless you want to be charged unreasonable rates for labor and parts, to not have your car thoroughly fixed, or if you need a reason to get a new car. With their service, you will likely be searching for a new car too.Update (1/10/2023): I brought my car to a different shop to assess the problem(s) caused by Ruby Isle. The mechanic from that shop stated that all the repairs Ruby Isle made were not appropriate for my car’s initial problem, and he stated they did a terrible job on my vehicle repair. The new mechanic quoted me 1/5th of the price that Ruby Isle charged. Overall, Ruby Isle Auto is a huge scam, and I highly do not recommend getting your car serviced there. If I could give this place a 0-star rating, I would.Services: Vehicle Inspection
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December 2022 by K Mo
Woman who works the front desk is so kind and professional with customers. She has been working there for decades and she really knows how to operate that shop. Went in for tire replacement and they handled me so well as a customer. It’s a bit busy so you have to be patient they have many customers but others than that I will definitely be back for services in the future.
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December 2022 by lambriel webb
I have been too this place 3 times in 2months each time my car has been kept there for 7days! FOR THE EXACT SAME PROBLEM. EVERY WEEK AND A HALF My Car STARTS DOING THE EXACT THING THESE GUYS WERE PAID TO FIXED! i do not recommand them. it's very inconveniencing to me!Services: General repairs & maintenance