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November 2023 by Latrisha “LA” Neal
Going through the reviews made me worry about renting but I took the risk since it was cheaper. As soon as I walk in they have clear sign for cleaning fees ! I had zero issues and service was great definitely would rent again
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October 2023 by Mackenzie Natin
Terrible experience with this location. We were told the rental car would be $288 estimated upon return. We returned it and we were charged over $400. Then we received another $176.55 charge.We then received a text message saying we would be receiving a $100 charge for having to vacuum (very minimal) pet hair.A week later we received a letter in the mail saying we would be charged $250 for pet hair after already being charged $100. Do not recommend.
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October 2023 by Rick Meier
This placed charged extra $35 to vacuum car after return.... don't rent from this location...my opinion ran a scam on me!
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July 2023 by Teresa Rasmussen
I can not thank the guy that rented us our SUV enough. When he found out we were going to Tennessee he really talked us into upgrading for 3 bucks a day. It was so well worth it . We upgraded to a brand new vehicle , with all the construction going there , it helped us with all the little warnings such as someone being in our blind spot or being to close to a divider line . The built in GPS was awesome …. The cameras on the vehicle were great ! It took the mountain roads as if it knew how to drive them ! We always rent from them and sadly in the past we have had vehicles that smelled of smoke ( different kinds too) vehicles that weren’t to good to do long drives etc… I am not sure if owners changed or whatever but regardless this place totally gets 5 stars . He knew that this vehicle was the best for what we needed it to do ! We took pride in this vehicle the whole 8 days we had it . Thank you for such a great vehicle for such a wonderful trip through the Smoky Mountains !
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June 2023 by Malik Alfoqha
Upon arrival at the car rental location, I was warmly greeted by the professional and friendly staff. They swiftly processed my paperwork, making the pickup process quick and efficient. The rental vehicle itself was immaculate—clean, well-maintained, and in excellent condition. Returning the vehicle was just as smooth as the pickup process. The staff greeted me upon arrival and efficiently completed the necessary procedures. The entire experience was hassle-free, saving me valuable time and allowing me to focus on other aspects of my journey. Overall everything was great
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May 2023 by Tina Allen
We had a terrible experience with this location. The car we rented to go to Co had engine problems, so that was an issue. When we turned in the replacement, they charged us for pet hair. (Car was not clean to begin with)We agreed to a $150 charge for the pet hair. ( actually charged us $192). Then a month later we were charged an extra $450, with no phone call. That’s $642 to vacuum out the car. No spills, no damage, just vacuuming.Stay away from this place
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October 2022 by Pam Rhyner
I have rented from this location many ti.es over the past year. Never a problem. They go out of their way to get me in a car suitable for where I'm going.
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June 2022 by MarJean Wright
A friend of mine rented a 10-12 passenger Van. When she checked it over the one She got in Racine has broken tire belts in 3 of the 4 tires, and pulls hard to the right. Also wires sticking out of the tires. She said the girl that was working there didn’t look like she really wanted to be there. Her husband had to take off work early to go up to Milwaukee to get a different vehicle and the Racine office wasn’t sure if the Milwaukee office would be able to accommodate the vehicle they had reserved. SMH I will never rent a car from here.
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March 2022 by Michael Jacob
Didn't have car I requested online..gave me another that reeked of smoke..
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August 2021 by Daniel Hoffman
Awesome service with helpful insight.
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August 2021 by Victor Estrada
Worst place to do business. Went in to get my renal that I reserved months in advance and they didn't have my rental and had no cars at any location for me to pick up. Will never do this again. WORST COMPANY
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May 2021 by Tim Siadak
This review is for budget as a company, not this specific location.This is the worst and most unprofessional company I've ever had the displeasure of using. I was told one thing by the sales representative just to be told by the employee at budget that they do not do that. In totality, the company gave me false information and promises three times. Do NOT use this company because they will not honor their word.
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April 2021 by Makeeta Montgomery
GO SOME WHERE ELSE! ANYWHERE BUT HERE! Unreliable, you will be highly disappointed. I booked a 12 passenger van a month before my trip and they canceled my reservation the day before pick up. And they tell me this the day before I need the van. They even sent a confirmation email 2 days before. I think they didn't really have a vehicle available. But they screwed us good and didn't care. This was the Racine, WI location. Zero stars they don't deserve one.
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April 2021 by Daniel Pfeffer
Very friendly people
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March 2020 by Serene Rismeyer Schroeder
Adam is super help, honest, and I really enjoy renting from here.
