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November 2023 by rod harbaugh
I’m from Chicago and my van broke down in Germantown WI. A guy in the store i was shopping at suggested Richfield Service. I first tried to call my Allstate roadside assistance with a wait of 2 hrs! So i called Richfield. They let me know they were booked. They could tow me but only a slight chance they would be able to get to me that day. Not alot of options so i took a chance.Within 15 minutes! the tow driver came and REALLY gave a valiant effort to get the van started right there! However i needed to be towed back to the shop. They again let me know they might not be able to get to me that afternoon but feel free to hang out in the waiting area—-coffee and tea bar!!! They even lent me a plug to charge my phone. Since i’m from Chicago i expected i’d have to get a room somewhere for the night....dread! Then i hear ‘Rod we got your van started’ !! And the whole ordeal for UNDER $100!!!!! What!?? Can’t say enough good things about everyone i encountered here!! Very friendly (especially the tow driver don’t remember his name). I was back home in Chicago by 4:30pm!!! THANKS AGAIN!!!!
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October 2023 by Annette Durr
Went for an emissions test and Nick noticed an issue with my brakes. Nick, Sean and Joey got my vehicle in and out same day. The repairs were explained to me n full. Nick was extremely pleasant and helpful. Would highly recommend Richfield Service!!! Annette DurrServices: Auto brake repair
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October 2023 by Sandy Kriefall
We trust Nick, Sean and Joey from Richfield Service to do the maintenance and repairs of our vehicles. We never feel pressured but we are informed of issues and options. Our cats are important part of our lives and we appreciate having a partner we can count on
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September 2023 by Marjie Snyder
I highly recommend Richfield Service! They saved the day. My story sounds similar to others far as how quick, efficient and very reasonably priced, with a nice friendly staff they are.My car wouldn't start or shift into any gear, not even neutral. There was a warning flashing along with all kinds of other dings and flashes. The warning mentioned emergency brake malfunction. I called the Ford Dealership, they couldn't get to me for a week and a half, I called another dealership and they said 3 weeks before they could work on it. Since it wouldn't go into gear I knew it would need to be towed. I live in Richfield and thought why not try Richfield Service. I called, Nick who answered the phone was so nice and friendly, and he had a tow to me within an hour! They also got a diagnosis to me the very same day and repaired my car. I was able to pick it up the next day! They also left a very nice note of thanks inside my car, they called to follow up on the service the next day, and they sent a thank you letter with a discount for my next service with them. I'm sold! I will now call them first! Thanks for the great service, you have an excellent team!
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September 2023 by Megan Brahm
Excellent service!! The staff was so easy to talk to, explained everything and was so helpful! We will definitely be going back there in the future. Very impressed!!
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August 2023 by Jason Sherry
We had to get an emergency alternator replacement. Dropped it off with no appointment at 11pm. Got it repaired the next day. Great customer service and fast response time. I would recommend to anybody
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August 2023 by John Bechle
Awesome service and quality. Fixed my tire quickly and made recommendations for new tires. Very helpful and I hope to be back for tires soon
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July 2023 by FN P
I called and got next day service. They are extremely busy and yet I felt like they had time to really look at my car and ensure everything that needed to be done was. They even allowed me to add an oil change and tire rotation when I brought it in. I felt they were honest about the required repairs and very fair in the price they charged me. As a female I have had some bad experiences with auto repair work but I really felt understood and not talked down too. I will definitely bring our cars here in the future. Thank you!
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July 2023 by Tiffany Bangs
This place literally saved my girls weekend trip. My tire was losing air quickly and fortunately they were close by off the highway. Nick and all involved were soooo extremely patient and helpful. Austin, the mechanic, was able to take my tire off, analyze and repair quickly and efficiently. Price was great too!
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June 2023 by Kristin Freimuth (Verbis Vivum)
I had my car towed here when it overheated on the freeway. They called me right when my car arrived and kept me informed every step of the way. They were courteous and fixed my car very quickly. I would recommend anybody to get bring their vehicle here!
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June 2023 by Alexis Wenzel
I called on a Monday morning about my AC not working, they had me drop it off that afternoon and got it diagnosed right away and fixed asap. It was a relief with the hot weather and kids riding in the car! Their customer service was so great, they keep you updated and everyone is so kind. I highly highly recommend Richfield Service!Service: Auto A/C recharge
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April 2023 by Allan Druch
Dropped my car off Tuesday morning for a clunking noise in the rear of the car. They gave me a loaner car so I could make a doctors appointment. They called and told me what the problem was, fixed it same day. I picked up the car and the issue was resolved.Great service and communication!Service: Steering & suspension repair
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April 2023 by Lunara Carter
My car had an emergency I’m not from Wisconsin and I was going home and my car was overheating I took it in right away they diagnosed the issue and fixed it. While all this was going on they were such a joy to work with and they were so kind to my 7 year old son I recommend them to anyone who wants great experience and ur car to be cared for the right way.Service: General repairs & maintenance
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March 2023 by Shani Q.
I went to Richfield service for the first time ever, and was overwhelmed with the customer service!I would highly recommend them to everyone! They brought me home, picked me up and had my car done in a day!It is so rare, these days to find a business that excels in treating their customers with the upmost, professionalism and respect! Thank you to the owner Mark Shaun and Joey! Great job I will be back... Hopefully not too soon lol
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March 2023 by Steve Hasbrook
Richfield service was professional and efficient. They did what they said they would do - and completed it when promised. Great customer service - before, during and after the maintenance and repairs. I will definitely utilize their services for all of my auto servicing needs.Services: General repairs & maintenance